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“Good stop over” 4 of 5 stars
Review of Novotel Paris CDG Airport

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Novotel Paris CDG Airport
Ranked #9 of 31 Hotels in Roissy-en-France
GreenLeadersBronze level
Broome, Australia
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good stop over”
4 of 5 stars Reviewed August 16, 2013

If u are only transferring through Paris, this is a wonderful stop. Within 5 minutes of the main terminal and easy free access via light rail. Breakfast was very good. And staff were helpful. We stayed here as we were picking up a lease vehicle the following morning to spend a few weeks driving Europe. The company happily picked us up from the hotel.... And for something special, stand outside reception and see the planes taxi past on the main road.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank sakss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Airport, responded to this review, August 19, 2013
Dear Madame,

I would like to thank you for your kind comment regarding your stay at Novotel Paris Charles de Gaulle Terminal! It's a pleasure for me to read that you were satisfied with your experience and enjoyed our service.
We hope very much to have a chance to welcome you once again at our hotel, all our teams remain at your entire disposal.

Best regards,
Patrick Gaude
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,876 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Illinois
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 12, 2013

We needed a place near the airport that was quiet and affordable. This is a very nice hotel, comfortable rooms, great location, good food, and indeed quiet and easy to get to the terminals. We liked it so much we will return next year.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank loveagora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Airport, responded to this review, August 14, 2013
Dear Madame,

Thank you very much for your kind words. We are really glad to hear that you are satisfied with your stay at our hotel. I will transfer your comments to all the departments to inform about their contribution to your positive experience.
We will be extremely pleased to welcome you next year!
Please do not hesitate to contanct us by mail or telephone to make a booking or for any other information you may require. Our entire team remains au your entire disposal.

Best regards,
Patrick Gaude
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 stars Reviewed August 7, 2013

Probably 95% of our fellow guests were here for overnights between flights into and out of CDG.
This Novotel does what it is supposed to do, provide decent, efficient overnight housing, with a very satisfying buffet breakfast for two for about $165.00. You really can't beat that in Paris.The hotel is fairly new, everything works, and while it probably would not be your choice for three or more nights, it was not designed as a tourist excape hotel. Our only problem was that we had to walk, pushing our luggage in a handy travel cart, several hundred yards from Terminal 3, the bare bones "barn" terminal where our Air Berlin flight arrived from Vienna. If we had wanted to go to Paris, the Metro line was literally outside the Novotel door. The next day we used the inter-terminal light rail line to Terminal 1. This connection was also next door to the hotel. So if you must do an overnight at CDG, the Novotel is a recommended choice.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Citylaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Airport, responded to this review, August 9, 2013
Dear Sir,

I would like to thank you for your kind words and your positive impressions of your stay at our hotel. I'm very pleased to read that you enjoyed your stay and are satisfied of it. I will definetely share your comments with all the members of our big team.
Please do not hesitate to contact us directly for any assistance you may need with your future reservations.
We hope so much to welcome you with your friends once again at Novotel Paris Charles de Gaulle Terminal.

Best regards,
Patrick Gaude
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 7, 2013

After reading many Trip Advisor reviews about hotels near or within Charles de Gaulle Airport, I knew staying WITHIN the airport was what I wanted. This hotel was the perfect choice for us. It was the mid-priced option within the airport and the right balance of comfort and price for a one night stay. It was super convenient. Easily accessed from any terminal along the airport's shuttle train-- I think it was called CDGVAL. We returned the rental car at a Terminal then rode the shuttle train to the hotel. The next morning, we took the shuttle train to our departing terminal. I would make the same choice again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank susana820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 5, 2013

This is a good solution to an early flight. It is very easy to get to the hotel, located on Terminal 2, with the airport shuttle (CDGVAL). We even dared to go to Paris for a short while, taking the train just steps away from the hotel. Nonetheless, the hotel itself is quite average. It is not cozy at all, the room we got had an unpleasant smell, furniture is basic. The bathroom comes in two parts: the main part has washbasin and shower; another door reveals the WC. I do have to say that the service is impeccable, staff is friendly and helpful at 6.00 am! There are other hotels in the airport and I'm sure they are worth considering.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gabsvillalobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Airport, responded to this review, August 9, 2013
Dear Sir,

I would like to thank you for sharing with us your impressions regarding your last stay at Novotel Paris Charles de Gaulle Terminal. You have truly noticed that it's very easy to find and get to the hotel from any airport terminal. I regret to read that you found the room uncozy though we always do our best to get them nice and comfortable for our guests. However, be sure that I will transfer your complements to our staff, they will be pleased to hear that you enjoyed the service.

We hope very much to have an opportunity to welcome you once again at out hotel during your next trip to France.

My best regards,
Patrick Gaude
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed August 3, 2013

We had a morning flight and thought this hotel was RIGHT next to the airport. It is NOT! You cannot walk to the airport and you have to take an extremely crowded and very hot train (at the exit of this hotel) to get to the airport. WARNING: It was a nightmare trying to find this hotel if you don't have a car. We took the airport bus from Paris (the one that leaves from the Pointe Maillot RER/Metro stop). The Paris bus took 50 minutes to get to the CDG airport. Then we had to walk FOREVER through the airport with heavy luggage to the free GOLD HOTEL BUS. DO NOT TAKE THIS free HOTEL GOLD BUS! Take a taxi instead from the airport to Novotel. The gold hotel bus went around in circles, there were several confusing stops, and there were 3 other Novotel hotels along the way. We were totally confused. It was like 8 stops and ONE HOUR until we got to the correct Novotel even though it was right across from the airport. Don't get confused with the Novotel Convention, the 2 Novotel Suite hotels, or the other? CDG Novotel Nord Hotel? Room was very nice and the restaurant for dinner and breakfast was fantastic. Wi-fi was a big pain trying to log in (you have to enter your email and keep trying). I would have given the hotel 4 stars, but the 2 women behind the lobby counter totally lacked customer service skills. Upon check-out, one just stood there doing nothing. The other woman was waving and making faces at some child getting ready to leave with his family. Hello! I am ready to check out. What are you doing? She did this for several minutes, messing around with the kid from behind the counter and totally ignored us, even though it was very obvious we were leaving and needed to catch our flight. The male behind the desk, Romaine?, helped us instead. The two women need to be trained or fired.

Stayed July 2013, traveled with family
Helpful?
1 Thank SkiSandLLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Airport, responded to this review, August 5, 2013
Dear Madame,

I would like to thank you for sharing your experience with us. Please receive my sincere appologies for all the inconveniences you had during your stay. I'm very concerned to learn that we did'nt meet your expectations. I would much appreciate if you would be so kind to contact me and give me more details of your feedback. Do not hesitate to contact me at H1014-RM@accor.com.
Please be sure that I'm taking your comment very seriously. I will transfer your message to our departments and we will take the actions upon it.

I'm looking forward to receiving your feedback.

My best regrads,
Patrick Gaude
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Paris CDG Airport

Property: Novotel Paris CDG Airport
Address: Roissypole route de l Epinette Cs 16302 Tremblay en France | Roissypole - BP16302, 95705 Roissy-en-France, France
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Roissy-en-France
#2 Green Hotel in Roissy-en-France
#7 Business Hotel in Roissy-en-France
#8 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Paris CDG Airport 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Novotel Paris Cdg Terminal Hotel Roissy
Novotel Hotel Roissy
Novotel Roissy
Roissy Novotel

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