I had a horrible experience here. The hotel is beautiful but it is made ugly by the atrocious customer service. I ordered breakfast with my room and I came to find out that they did not serve it until 7am but I was leaving at 5am. They would not reimburse me. Instead they gave me five dollars worth of junk in a paper bag. Waste of money. Then I asked about the shuttle service for the morning and the woman at the front desk informed me that there would be no 5am shuttle EVEN though it said so on the schedule and on the internet. I was forced to order a cab for the morning which she informed me would cost 30 euro. The next morning I called the front desk at 4am to insure that my cab would be there and the man informed me that there was a 5am shuttle from the hotel. The whole thing was a mess. This made for a stressful and unpredictable morning, two things that you don't want before a 24 hour travel day. Also the security of this hotel is bad. Both the front door and balcony door were unlocked when I arrived and later in the night a man attempted to enter my room with a key given to him by reception. I was appalled and the reception did not even formally apologize. As a woman traveling in a foreign country security comes first. DO NOT WASTE YOUR MONEY HERE!
- Official Description (provided by the hotel):
- Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more less
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- Also Known As:
- Relais Spa Paris-Roissy Cdg Hotel Roissy