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“Horrilbe! Shabby Treatment”

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Residhome Roissy Village
Santee, California
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Horrilbe! Shabby Treatment”
Reviewed May 30, 2014

The Sejours & Affaires, Roissy Village, is a hotel to beware of. We had booked and paid for a room, 4 months in advance. We arrived about 12:30 p.m. and were told the room was not ready and to "go away". But they did agree to keep our luggage. Returning about 6:00 we were told there was no room for us and to" go sit down", as they registered about 50 people from a tour group. There were 2 other couples besides the two of us and we were all told to go sit down. The staff at the desk were very rude, loud rap music was playing and one of the receptionists was having a heated argument with the waiter/bartender. The housekeeper was mopping the floor and around our feet at the same time. After waiting for over 2 hours we were shuttled to a different hotel, arriving about 9:00 p.m. No apology was offered, nor any other compensation. We have traveled extensively and have never seen anything like this. Yes, we have been transferred to other hotels in the past, but in a courteous manner. Just a warning, it really is horrible.

Room Tip: Go to a different hotel!!!
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carrie4742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

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    27
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109
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
Halifax
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 27, 2014

Very clean, modern spacious suites. Ideal for family with well equipped kitchenette, dining area. Balcony. Free shuttle to airport. Not a lot close by for restaurants but grocery store in village if you have a car.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caddke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
62 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 17, 2014 via mobile

Ok for an overnight stay but a decent distance from airport and far from the city centre. (You need to catch the shuttle to airport then train in - takes about an hour total)
They have a shuttle service which is good and drops off at airport.
Bathroom wasn't the cleanest.
They let me check in early with no extra charge which was helpful

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarnesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 13, 2014

We were arriving to Paris and was looking for a hotel close to the airport and the one, that will have apartment type facilities that will accommodate our company. This was a good choice, since it had a kitchenette and we love French wine, food (cheeses especially). We could cook breakfast and enjoy nights playing games, all apartments were quite and private. Ikea style furniture was of light oak finish colours, which we all liked as well. I am coming to Paris in March 2014 and this will be my choice as well. If you renting a car and thus can drive around in Europe, this is a choice. They also have shuttle survive to the airport. Breakfast is basic, but I loved that staff was engaging and enjoying conversations and their friendliness helped to enjoy meals as well.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikhailruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 6, 2014

the hotel was very basic. no house keeping for the full stay. i kindly requested the hotel to pick up the trash in my room as it had accumulated, but despite the fact that i asked several times they never sent anyone to pick up. the restaurant is only open for breakfast for a brief period of time. The shuttle service is inconsistent; i booked this hotel thinking I would take advantage of the free airport shuttle to take to the airport and take the RER to Paris; but at the end of the day I ended up on 3 occassions having to pay for a taxi to the hotel as the shuttle was full and i would have to wait another 40 minutes for the shuttle. On several occassions I was at the lobby in the morning 20 minutes before the shuttle was scheduled to arrive, but was told by the front desk staff (a blond lady whose name i did not know), that the shuttle had just left, which forced me to ask for a taxi, when the taxi arrived the shuttle was also arriving (on time), I don't understand why the front desk lady would do that but that was very upsetting. The evening staff was friendlier, and much more professional. The day I left the shuttle had me wait 30 minutes in the cold as they did not let me board the shuttle (no reason was given), and i finally boarded another shuttle. they need to get their act together as the shuttle is the strong point but they are not very organized in that aspect. hotel is just ok, I would recommend the Marriott or even the Novotel which is right at Roissy Pole station with access to the airport and RER trains directly to Paris without having to wait for an inconsistent shuttle. Also the hotel is in the middle of nowhere and there are no resturants or super markets nearby. we had to end up going to CDG airport for food and groceries. Also lots of noise you can hear everyone's steps from above, even at 3-4 AM! I guess you get what you pay for!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reynaldo r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, Gauteng, South Africa
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 30, 2013

We used this Hotel as a stopover before flying out from Charles de Gaulle airport. The Hotel consists of several loose standing stacked units egg Building A, B etc. instead of one Hotel building. It has more the feel of a townhouse complex than a Hotel. Rooms a very spacious and includes a small kitchenette. Everything is very clean and well looked after; seems like newly built units. There is a shuttle to and from the airport which is quite convenient. This Hotel is value for money, but the service isn’t that great. Our free Wi-Fi never worked. There are very few places to find food as the Hotel lies in the middle of a residential area.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 19, 2013

It is a good airport hotel but it is far from city area. Though there is direct train from airport to city, you will still have to take shuttle bus from hotel to airport. All in all, it increases my traveling time.

I would only recommend this hotel for transit passengers.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluekoala35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residhome Roissy Village

Property: Residhome Roissy Village
Address: 4, avenue de Montmorency, 95700 Roissy-en-France, France (Formerly Sejours & Affaires Roissy Village)
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Roissy-en-France
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residhome Roissy Village 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Sejours & Affaires Roissy Village Hotel Roissy
Sejours And Affaires Roissy Village

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