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All reviews short walk hi express control tower cdg airport vending machine covered walkway free train nice breakfast buffet large shower usb ports croissants good size room was spotless early morning follow signs free breakfast boiled eggs
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Reviewed May 12, 2019 via mobile

I would have given 5 stars to hotel, but the address listed on Bookings.com and the hotel’s email to us with confirmation listed such a new address that the navigation system didn’t recognize this address. It took us to Cergy, France which is 40 minutes from the hotel. It was very frustrating!! I had to call the hotel and the front desk were helpful and gave me a 2nd address “Route de la Commune” and you turn in the next drive after the Mercury hotel. If you are coming from the airport... there isn’t a problem. Otherwise, the hotel is clean, comfortable, quiet... but the food choices are limited on the weekends.

Date of stay: May 2019
Trip type: Traveled with friends
Thank kfg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminP2641, Assistant Front Office Manager at Holiday Inn Express Paris - Cdg Airport, responded to this reviewResponded May 17, 2019

Dear kfg55,

Thanks you for the time used to give us your feedback, than we will help us to improved our service.
I'm sorry to read that you found some troubles to reach our hotel.
Regarding the food and beverage offer, you can find delicious pizza's at our bar L'instant so do not hesitate for the next time!

We look forward to welcoming you back :)

Best Regards,
Andrea
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2019

Cancelled flight so relocated there for an overnight. Check in smooth, room ok, despite the broken sink. shower good, TV has plenty of English channels.

Buffet meal was OK, but no drink, bar prices standard for hotels.

Breakfast was taken in a rush due to an early flight, but looked limited.

It's very close to the airport terminals, so very convenient for early morning flights.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank SaleFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminP2641, Assistant Front Office Manager at Holiday Inn Express Paris - Cdg Airport, responded to this reviewResponded May 17, 2019

Dear SaleFamily,

Thank you for your feedback. Your comments help us to improve our work.
We apologize for the inconvenience with the sink in your room and we hope to see you back.

Regards,
Andrea
Assistant Front Office Manager

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Reviewed May 9, 2019

Almost at the airport! Take the CDG Val airport shuttle (every 4 min) to PR parking, then walk on the mostly covered marked walkway for 5 minutes. Hotel room check in was quick (multiple languages spoken), room was clean and pleasant, okay restaurant and petit dejeuner included. We had a view of the tall rainy control tower at night. Not historic but perfect for an easy night before an early flight.

Date of stay: May 2019
Thank AdventureGirlEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminP2641, Assistant Front Office Manager at Holiday Inn Express Paris - Cdg Airport, responded to this reviewResponded May 10, 2019

Dear AdventureGirlEurope,

Thank you very much for your kind feedback.
I'm very happy to read you enjoyed your stay with us.
We use feedback, such as yours, to continuously make changes to improve the guest experience.
Be sure we will congrat our team for your comment.

We hope to see you again if you are visiting Paris.

Andrea
Assistant Front Office Manager

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Reviewed May 6, 2019 via mobile

This new airport hotel is perfect if you need to be near the CDG Airport. The hotel offers everything required for someone who is looking for something mid range. The rooms are comfortable with free WiFi, TV, Tea & Coffee making facilities.
Breakfast is disappointing with very little in hot choices and limited choices generally.

Date of stay: May 2019
Trip type: Traveled on business
1  Thank PAULDGIBSON007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminP2641, Assistant Front Office Manager at Holiday Inn Express Paris - Cdg Airport, responded to this reviewResponded May 7, 2019

Dear PAULDGIBSON007,

Thank you for staying with us and for leaving a review.
I enjoyed reading the 1st part of your review. On the other hand, I apologize if our breakfast didn't exceed your expectations.
Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Andrea
Assistant Front Office Manager

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Reviewed May 2, 2019 via mobile

Great hotel rooms, great location, near Terminal 1. Comfortable, clean, great beds, showers. Sound proof windows. Did not hear any noise. Air con was fine when we were there. Good check/check out. Pleasant reception staff assisted us with adjourning rooms. Great for overnight stay at CDG airport.

However buffet dinner was terrible. Totally overpriced. €22 per person over 12 yrs (not including drinks). Wait staff arrogant. Gave us lecture on how to eat and pay at a buffet before they would let us into the room. I thought we were in for some kind of magnificent meal. If I'd known it was going to be that bad I would have said to her I wouldn't eat here for free. Then told no red wine, they'd "run out", yes you heard correctly, run out of red wine in Paris. I thought it was a joke. Food tasteless. Breakfast not much better. Unfortunately you're a captive audience. There's nowhere around to get food unless you go over to another hotel or the airport. An absolute shame that this food experience makes the hotel look bad.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank Salti60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminP2641, Assistant Front Office Manager at Holiday Inn Express Paris - Cdg Airport, responded to this reviewResponded May 7, 2019

Dear Salti60,

Thank you for taking the time to leave us your comments and impressions following your stay in our hotel.
We are sorry to read that our restaurant didn't exceed your expectations.
We are therefore sorry for this disadvantage and fully understand your discontent.
However, this problem does not reflect the investment of our teams and the importance we give to the wellbeing and satisfaction of our clients.
We sincerely hope to be able to change your mind during a future stay.

Sincerely,

Andrea
Assistant Front Office Manager

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