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“Very average hotel, never again”

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Novotel Marne La Vallee Noisy
Ranked #3 of 6 Hotels in Noisy-le-Grand
Reviewed September 17, 2013

I'm not huge fan of this hotel. The room was super small and without A/C, but clean (bathroom and separate toilet, both clean as well). Beds very uncomfortable but one couldn't sleep anyway because of the heat and... noises from outside (some loudly working air conditioning installations).

The receptionists were very little interested in guests. But it must be something of a French quality. Very gloomy underground parking.

The surroundings rather unfriendly and not really safe in the evening. About 500 m from the hotel there was a big shopping mall where we got some food for supper and breakfast. Next to the mall there was the train station with trains to Disney and the city.

I do not recommend this hotel.

Room Tip: We had quite nice view of Paris (from far of course) from our room on the back side of the hotel.
  • Stayed: August 2013, traveled with family
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1  Thank me_not_likey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 - 80 of 511 reviews

Reviewed September 2, 2013 via mobile

After a friendly service in Novotel London West, we were shocked with such a terrible service in this Novotel. We paid for an extra bed, but the staff did not and refused to prepare any service for a standard extra bed: an extra bed with pillow and of course an extra towel! They treated us as take it or leave it without any sorry. The elevator was also so small. And the most terrible thing was the breakfast, on the next morning. No staffs were available to offer any drink as in the previous Novotel. One or two staffs showed up only to yell at us, not to sit here or there. We were treated just like refugees with extremely below standard food too..! What a nightmare..!

  • Stayed: August 2013
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2  Thank mrsandji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

Stayed there in August for 5 days. Really enjoyed the stay with family. Kids enjoyed the facilities including swimming pool and play area. Found the service friendly and very helpful. No problems with parking and easy to get to from airport and to disneyland.

  • Stayed: August 2013
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Thank kambabar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel C, Directeur général at Novotel Marne La Vallee Noisy, responded to this reviewResponded September 1, 2013

Dear Customer,

Thank you for your compliments and be assured that we were delighted to welcome you during your stay.
The benefits have been selected to ensure quality comfort.
Waiting to see you again soon.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

well as you might have seen the reviews already its not the best hotel the that i have been to,
the air conditioning is not working,the sink is broken,the windows can be fully opened which is not safe for children,a lot of highway noise at night towel stinks,floor ia not very clean,the staff is not the best,i have to say i have stayed in novotel previously but never been so disappointed.i think its about time for them show some decency and bring the hotel service and the rest upto a standard.

Room Tip: make sure to look for review but you book your room in a hotel if its not a five star.
  • Stayed: August 2013, traveled with family
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1  Thank fahounslow a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lionel C, Directeur général at Novotel Marne La Vallee Noisy, responded to this reviewResponded September 1, 2013

Dear Customer,

Thank you for the compliments that you took the time to give us regarding your recent stay at the hotel.

Waiting to see you again for another stay.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank ac762013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 14, 2013

On this trip we had stayed at Novotels in Brugge and Ieper. Both of these were far superior to this place! Where to start. Ignorant staff for whom everything was too much trouble particularly at breakfast. Told we could choose any breakfast table we were then moved twice for no obvious reason! We were on 9th floor (one of lifts broken of course) and were surprised it had a fully opening window (beware those with small children). Room was good size, but 'tired'. Shower went hot/cold at will, no aircon meant an uncomfortable night (perhaps a fan was too much to ask for....). Beware the coach parties from China/Japan. Our floor had such a group who shouted and banged about all night and then early in the morning. If you stray off the Central road to the rail station you will end up in VERY dodgy area's. There is nothing to do in Noisy itself. Best bet is to just avoid this place and hope Novotel bosses wake up to fact it is not up to standard. Tried to leave hotel feedback - but couldn't of course. Was glad to get into a Premier Inn in Kent!

Room Tip: Go somewhere else!
  • Stayed: August 2013, traveled with family
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1  Thank mike f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

Stayed here for two nights after being at Disneyland to allow us to visit Paris before heading back to the UK.
I must say the room was very good in deed considering the price. Spacious, especially considering we had a family room for 4 people.
Breakfast was also very good and plentiful. Better than what we got at Disneyland. Decent choice and no shortage despite what some people have previously said.
Room was in very good condition and very clean.
The only thing that let it down was the air condition was poor - just did not seem to work.
Would certainly stay here again without question.
One further point, despite having paid for breakfast when booking they appeared to have no record of this when checking out. If I hadn't produced the original biking form off line they would have charged us for it again.

Room Tip: Take your booking form with you to alleviate being charged again for breakfast.
  • Stayed: July 2013, traveled with family
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Thank AngloLichfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Marne La Vallee Noisy

Address: 2 Allee Bienvenue | Noisy le Grand, 93885 Noisy-le-Grand, France
Location: France > Ile-de-France > Seine-Saint-Denis > Noisy-le-Grand
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Noisy-le-Grand
Price Range: $82 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Marne La Vallee Noisy 4*
Number of rooms: 144
Official Description (provided by the hotel):
Novotel Marne la Vallee Noisy le Grand is suitable for families to discover the magic of Disneyland(R) Paris. Come and enjoy shopping in the Village Vallée - Val d'Europe 20 minutes, or enjoy the Parisian storefronts in 30 minutes by RER. Ideal for business trips 5min walk to the RER A, it offers 14 meeting rooms fully equipped and has a covered and secure parking. A friendly space Novotelcafé the bar for your business meeting or a drink with friends. ... more   less 
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Also Known As:
Novotel Marne La Vallee Noisy Hotel Noisy-Le-Grand
Novotel Noisy Le Grand
Noisy-Le-Grand Novotel

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