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Mercure Paris La Defense Grande Arche Hotel
Ranked #5 of 9 Hotels in Nanterre
Reviewed April 2, 2014

Stayed in this hotel with my husband for 3 nights at the end of March.Nice comfy bed. Very nice and helpful staff. Bathroom tiles need a bit of a scrubbing in the shower. Had breakfast in the hotel on the last day. Not worth the money. Better to go to the cafe on the corner. RED train takes you right into the city in 10 mins. Nice restaurants to the back of the hotel. All in all good value for money as we only paid 170 Euros for the 3 nights accommodation. Would recommend if you get a good deal with the price.

Room Tip: Loads go on about the noise of the trains in the hotel. Never heard a sound. We were on the 5th floo...
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  • Stayed: March 2014, traveled as a couple
    • Value
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1  Thank henriettaScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded April 11, 2014

Dear customers
Teams and I sincerely thank you for choosing our hotel for your stay and for taking the time to write your comment and recommendation.
I am delighted that you enjoyed your overall stay and I hope to continue having you as guests of the Mercure Paris la Défense Grande Arche
Regards

C de Giafferi
General Manager

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93 - 99 of 596 reviews

Reviewed March 26, 2014

As soon as we got there, the staff was incredibly rude and unorganized. We were with a decent sized tour group, and it took them about an hour to get us settled into our rooms, they had no place for us to sit with our group and didnt allow us into any of the empty breakfast areas or anything to figure our situation out, so we were forced to stand in a crammed lobby. The rooms were small and decent, but fairly loud outside with a market right outside. And the hotel was divided into different buildings so some of us had to walk outside with our luggage across a street to get to our room, and back again in the mornings for breakfast. In the mornings there was two large rooms for breakfast, and without telling us we were suppose to all apparently stay in the lower quality room, with way less food, all of it mostly cereal while the other room had sausage, pancakes etc, and when we accidentally went to the wrong breakfast room, we all got yelled at by hotel staff. It was an awful experience and I wouldn't waste my money there again.

  • Stayed: September 2013, traveled with friends
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Thank CanadianKenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded March 28, 2014

Dear Guest
We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Paris la Défense Grande Arche.
If you need information about the service you had, please contact the agency which was in charge of the organisation.
Looking forward to welcoming you again at the Hotel Mercure Paris la Défense Grande Arche.

Regards
Christelle de Giafferi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

I stayed in one of the appartments. For a familiy of 4, this would be a good place to stay. What I did not like though, was the fact that despite on my own, the sofabed in the living room was not transferred back to a sofa, but stayed a double bed. The tv in my bedroom only had 4 channels that were not french. In the "livingroom" there were also German channels. The room was clean, but did have mold on the bathroom ceiling, covered with paint. The little kitchen is ideal if staying for a longer time, however cutlery would have been nice, so you can actually eat what you have prepared. don't go looking in the stairways if you are on the second floor or above. What you will find in the corners is not so nice. It seems that this is a bin for the housekeeping staff. The public transportation from the hotel to the city is great. The RER brings you in 20 Minutes right to the Arc de Triophe. All in all, the hotel was ok and reasonably priced for what you get.

  • Stayed: March 2014, traveled on business
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Thank chis1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded March 23, 2014
Google Translation

Chers clients

Nous vous remercions d'avoir pris le temps de laisser quelques commentaires suite à votre séjour à l'Hôtel Mercure Paris la Défense Grande Arche.
Nous constatons que ce dernier ne vous a pas entièrement donné satisfaction, veuillez nous en excuser.
Nous avons bien pris note de vos remarques et nous sommes en train de travailler pour améliorer la réception des chaines télévision.

Au plaisir de vous accueillir à nouveau à l’Hôtel Résidence Mercure Défense Parc.

Cordialement
C de Giafferi
Directrice

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Reviewed February 20, 2014

I was in Paris approximately 2 weeks ago. Originally, I made a reservation in the Mercure La Défense Arche through their web site, gave my credit card.
Next step is I cancelled and system gave me a cancellation code. Then,my project manager had made a reservation through AMEX for me.
I stayed in the Mercure within those days and paid my room charge and return to Turkey. Then I realized, when I paid my stay hotel charge the previous reservation amount to my credit card. I sent a email and the hotel does not want to refund her for the cancellation, which is ridiculous. They are having my pay twice. I did stay there the same nights and I paid for it. I sent a second mail and they even relied which is not a polite way.

Stayed: February 2014, traveled on business
1  Thank cburcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded March 11, 2014

Dear Guest,

I just read your comment regarding your stay in Mercure Paris la Défense Grande Arche.
I am going to contact you directly, in order to discuss about your isue.

Best regards

C de Giafferi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

Few steps to metro stations connecting to major lines to Paris city center, small resto within walking distance, a small supermarket just few steps away in case you need some simple grocery, very comfortable room for us, with 2 young kids, our appartment suit is even furnished with small kitchenette with microwave. Kids enjoyed their stay and the Robinhood spectacle show with just 10 mins away with metro connecting. Strongly recommended.

Stayed: January 2014
Thank Likian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded January 9, 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Christelle de Giafferi
General Manager

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Reviewed December 24, 2013 via mobile

Excellent hotel, near to Metro stops. Comfortable rooms, continental breakfast included, friendly and knowledgeable staff. Visit to Champs Élysées and other tourist destinations made easy on the Metro. Would definitely stay here on future trips.

Stayed: December 2013, traveled on business
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded December 30, 2013

Dear Customer
A big thank you for your comment. My team and I are delighted to read that you enjoy our hotel.
We hope to welcome you again at Hotel Mercure Paris La Défense Grande Arche.

Sincerely,

C Giafferi
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

I was in this hotel for 8 long days in the cool month of November.
Well the good parts are
1.Its away from the town so less noisy.
2.Stone throw away from nanterre RER station.
3.You can hear trains if you sleep in low floor so go for higher floors.
4.Smoking rooms available.
5.Good breakfast and food as well.
6.A bit pricey for all the facilities but a good deal.
Cons
1.You are far from city.

Room Tip: Choose rooms on higher floors.
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  • Stayed: November 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank ANAND_025361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded December 30, 2013

Dear Customer

We thank you for having chosen our hotel for your stay and for taking the time to write a positive review on Tripadvisor site.
My team and I are delighted that you enjoyed this one.

Hope to see you again at the Hotel & Residence Mercure Paris la Défense Grande Arche.

Sincerely

C de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris La Defense Grande Arche Hotel

Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Nanterre
Price Range: $83 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense Grande Arche Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Mercure Paris La Defense Grande Arche hotel is located in the heart of the La Defense business district (3min by RER A). We are at 50m from Nanterre Prefecture RER A. We are at 10min from Champs Elysees and 15min from Opera and city center. Our hotel complex is perfect for every stay with standard and privilege rooms, studio and appartement for short or long stay. The Mercure Paris La Defense Grande Arche hotel has a bar, a restaurant with terrace and a fitness center. Our 11 modular meeting rooms are the perfect working environment for your meeting in La Defense. Free WIFI. Private paying car park. ... more   less 
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Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

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