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“Tour de France weekend”

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Mercure Paris La Defense Grande Arche Hotel
Ranked #5 of 9 Hotels in Nanterre
Reviewed July 23, 2013

Stayed here as part of a coach party. Service very good and staff very friendly/helpful. Room allocated was on 2nd floor and larger than I expected it to be. Everything was very clean and maid service every day. Breakfast was very good, though on occasions we had to ask for more water/milk, etc - the waitresses seemed to be better than the waiters at making sure breakfast area fully stocked as more guests came down to breakfast. The restaurant was shut, however, on the Friday/Saturday evenings and we would have used as arrived late on Friday. Restaurants/bars in the area seemed to shut at 9:00pm, but we did find a quirky Italian restaurant (left out of reception, straight across at the junction and on the left hand side) and the food was excellent.

People have said that they couldn't sleep because of the trains but we didn't find this to be a problem.

  • Stayed: July 2013, traveled as a couple
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Thank KMC_Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded August 13, 2013

Dear Customer

A big thank you for your comment. My team and I are delighted to read that you like our hotel.
We hope to welcome you back to the hotel Mercure Paris Defense Parc Residence.

Sincerely,

C Giafferi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 - 122 of 596 reviews

Reviewed July 4, 2013

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank jalve
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded July 7, 2013
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Reviewed July 3, 2013

Excellent location transe ports facilitieś 5min Paris central 2 minutés la défense and commercial center Nice location. Everything is there. CAN be star With familiers. Naan terre university for business there Also conférence hall

  • Stayed: June 2013, traveled on business
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2  Thank Nidura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded July 7, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Parc . It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christelle de Giafferi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

We were a group of 11 traveling to Paris, so even though I booked 6 months out from our trip, my options were still very limited with such a large group. I was able to book three apartments and one double room for our group at the Mercure La Defense for a very reasonable rate. The rooms were large, but they were a little dingy and cheap looking. They were clean, and comfortable, so there is not too much I can dock the hotel for, but this is absolutely NOT a 4-star hotel. The staff was friendly, but the facilities were lacking. The hotel does sit right on top on an RER station, but keep in mind the station is in the 3rd travel district in Paris. Plan your metro tickets accordingly. If I were to again travel to Paris with a large, budget conscious group, I would consider this hotel; but it's absolutely not a hotel for a romantic get-away with your husband or wife. 2.5 stars is about all I could give this hotel.

Room Tip: Don't stay in their annex - insist on a room in the main hotel. Wish I had known to ask for this...
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  • Stayed: June 2013, traveled with family
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Thank Lanamarie83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded June 25, 2013

Dear customers

Thank you for taking the time to write thisreview regarding your stay at the Hotel Mercure Residence Defense Park.
Our mission is to make our stay as pleasant as possible clients, and your comment is the highest recognition for all our teams.
I also forwarded your comments to my team.

I have noted your remaques and about our hotel complex, our apartments are located in the second part of the building.

Looking forward to welcoming you again at the Hotel Mercure Residence Defense Park.

C Giafferi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

we stayed here for 4 nights in may 2013 and would definitely revisit .Friendly, helpful staff nothing was too much trouble. The team in the restaurant... breakfast and dinner.. were efficient and super motivated and the food delicious. To the management I would like to say that your staff are a credit to you. Our room was spotlessly clean and kept that way during our stay.

  • Stayed: May 2013, traveled with friends
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Thank marilyn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded June 25, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Parc . It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christelle de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

I stayed here for my birthday weekend 26th april - 29th. 4 girls in our 20s, i wanted to stay somewhere that was not extortionate as we were only there for the weekend but somewhere nice. At first we were really impressed, it was quite easy to get to from the Gare du Nord station using the RER. The hotel was literally right outside the station (theres 2 sides to the station so you have to be careful you come out the wrong side you wont see it) we stayed in the apartments, the first night was great, our apartment was lovely the toilet was a disappointment, was small and it smelt a little but nothing bleach (which we had to buy) couldn't fix. we had a few problems as there was no washing up liquid and we couldn't find cutlery but the guy at the reception was really helpful. we had wifi but if your on your phone literally every 5 mins or less you would have to sign back in, it wasn't consistent which was really annoying but on my laptop it was fine, they dont have lights just lamps which was weird but still ok) The next nights the person who was at reception wasn't helpful, almost slightly rude by the last night we were kind of happy to be leaving, its those little details that start to count the longer you stay. it was a good weekend stay, but i wouldn't have liked to stay longer than that

Room Tip: i was on the 6th floor, apparently the wifi works better if your lower so try to get a room on a low...
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  • Stayed: April 2013, traveled with friends
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Thank Deborah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

stayed here for 3 nights in my recent visit to paris.
rooms were big and spacious compared to the ones in switzerland. check in was fast and extremely near the RER. it is a good place to stay if you want to be near to paris, yet in a quieter place at night.
only complaint is that the buffet brealfast though the spread was good, it was terrible as they took so long to refill the food that on somedays we just gave up waiting. free wifi though!

  • Stayed: May 2013, traveled with family
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Thank sherskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Mercure Paris La Defense Grande Arche Hotel, responded to this reviewResponded June 9, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Parc . It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christelle de Giafferi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris La Defense Grande Arche Hotel

Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Nanterre
Price Range: $83 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense Grande Arche Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Mercure Paris La Defense Grande Arche hotel is located in the heart of the La Defense business district (3min by RER A). We are at 50m from Nanterre Prefecture RER A. We are at 10min from Champs Elysees and 15min from Opera and city center. Our hotel complex is perfect for every stay with standard and privilege rooms, studio and appartement for short or long stay. The Mercure Paris La Defense Grande Arche hotel has a bar, a restaurant with terrace and a fitness center. Our 11 modular meeting rooms are the perfect working environment for your meeting in La Defense. Free WIFI. Private paying car park. ... more   less 
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Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

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