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All reviews citizen m high tech smart room great hotel la defense affordable luxury perfect location great design mood lighting free movies well stocked bar le marais latest technology minutes walk from metro comfy sofas black out blinds interesting concept
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Reviewed 4 weeks ago

Like said, breakfast is very light. Not a lot of different things, especially when you stay several days.For dinner also not a lot of variety, obliged to go out to another restaurant. People working in the hotel were very helpful.

  • Stayed: September 2018, traveled on business
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Review collected in partnership with this hotel
Thank Chris_Holemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2018

The hotel is not what you would consider a classic hotel to be. So if you want someone to be there waiting for you to ask something you're out of luck but if you understand the system this is a lot more fun. I'd also like to say that Grecia is amazing, she transformed our entire hotel room into a wonderfully romantic setting. I'm truly grateful.

  • Stayed: September 2018, traveled as a couple
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Review collected in partnership with this hotel
Thank Louis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2018

Great experience, excellent ratio quality /cost!Room super cleaned, people super kind available and fast!Art and technology era everywhere!!Parking easy and safe.Hope to came back soon!Thank you!!

  • Stayed: September 2018, traveled as a couple
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Review collected in partnership with this hotel
Thank FC2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2018

Great stay at CitizenM La Defense, Paris. Very friendly and efficient staff. Clean room, Good breakfast and great atmosphere. Also the location was great, as just outside the main center. Is surely coming back.

  • Stayed: September 2018, traveled on business
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Review collected in partnership with this hotel
Thank henrikhansen661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2018

We booked this stay 6 months ahead of our visit to Paris (Janury 2018). I had stayed at Citizen M in Rotterdam a few years ago and kind of knew what wonderful experience was expecting us (all Citizen M hotels have the same brand concept), and was therefore very pleased when I heard that they had opened in Paris as well. However, this was my partner´s first stay with Citizen M. All new hotels are always fabulous, but both of us were very impressed with the location of the hotel and the accessibility to downtown Paris with the Metro (the hotel is located just outside of Paris´s city limits, in Neuilly. However, it´s at the end of metro line 1, hence the name "Citizen M La Defense").
This was my partner´s first visit to Paris, and the trip was a birthday gift from me. The staff were very understanding when I explained this, and kindly reserved a room on a high floor with a spectacular view of La Grande Arche de la Défense (aka Grande Arche) for us. The rooms are standard Citizen M-style; large king size bed, with enough space for a family with two-three small children to sleep very comfortably. However, the rooms are narrow, so no more than two adults and two small children are recommended. But, the common areas throughout the hotel are so spacious and inviting, one would have no difficulties finding other places to enjoy at the hotel. The breakfast was delicious; continental with a french touch.
The staff was amazing - I´ve never met such helpful, serviceminded, genuinely nice staff ever.
The only thing that brought this stay down from highest rating, was the bill we received after checkout; the hotelmanagment claimed that our stay had not been paid for in full when checking out - eventhough we had been told that there everything was settled when checking out. This turned out to be a miscommunication on their part but wouldn´t admit there own mistake, and after a long discussion with what seemed to be the head of this particular hotel, I decided to just pay the extra 100EUR they claimed had not been paid, because I didn´t want any notes on my profile as someone who was a difficult customer/guest in their system - should we stay at another Citizen M hotel in the future.
Unfortunately, this left such a bitter after taste for be and my partner, that we most likely won´t be staying with Citizen M again. That´s really too bad, as their hotels are fabulous and we had planned to visit Paris again with friends in the fall. After this incident we decided to go for another option instead.

Room Tip: Bring confirmation when checking in, make sure everything is according to the information in it.
  • Stayed: January 2018, traveled as a couple
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1  Thank BBerhaneas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulieC6853, Manager at CitizenM La Defense, responded to this reviewResponded 1 week ago

Hello citizen, we thank you for sharing your experience and are happy to hear that you were pleased with our concept, the lovely and helpful ambassadors, and the wonderful view. The room is designed for 2 adluts and 1 small child maximum. If there is another small child, it would be much more confortable to book 2 rooms. We also wanted to apologize for the situation you and your partner encountered during the ckeck out. There must have been a misunderstanding which created a slight confusion. Please be assured that we work hand in hand with our finance department and for any payment matter, we solve it rapidly. Thank you very much for visiting our hotel in Paris and hope you enjoyed this romantic city with your partner. Best wishes, citizenSandrine.

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