While between apartments, my family stayed here for 9 days.
1) Booking on Octopus site gave us a good rate (appx 100 euro for 3 bedroom including breakfast)
2) Close to RER station B and C line
3) Inexpensive, good bistros nearby
4) Clean, well appointed rooms with kitchenettes, particularly the suites for 3-4 people. They truly could sleep 5 comfortably...great for families.
5) Breakfast staff are attentive and put out a nice buffet, right up to time dining should end a somewhat beyond.
1) Both hot tub and steam room broken for duration of our stay. When we asked about its prognosis at front desk, clerk was dismissive and contemptuous.
2) Front desk clerks, in general, and particularly the men, are consistently underwhelming in their customer service. Experienced and witnessed many incidents of them dismissing guests with reasonable requests. Usual answer we heard was "ask the manager".
3) Housekeeping did not service our room the entire stay. Though there are cut-offs for length of stay and what services would be provided, we had separate bookings and should have at least had clean towels now and then.
4) Hotel caters to overseas tour groups. Breakfast typically had 30-50 Chinese tourists all arriving at the same time...it was difficult to find a seat and for staff to keep up food and dishes stocked.
5) When we arrived, the toilet was filthy - had been used and not flushed. Very gross. There are photos but too shocking to post.
6) One example of guest treatment: a staff member with extremely bad body odor came to make up a hide-a-bed for my mother. He started to make up one and I asked him to please do the other one, to give her more space. "But this one is bigger.", he said, and continued to / completed making up the bed he decided we wanted in spite of my requests. So he left and I aired out the room, folded up the bed and made the other one.
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- Also Known As:
- Residhome Prestige Paris Massy Residence Hotel Massy