With a family of 5, and generally the need for more than one room, this hotel offered potentially good value for money. Plus as it was part of the Novotel group, so our expectation was for a reasonable quality. We did not plan to spend a lot of time in the hotel, but at the same time we had hoped for something a little better. We took photos of some of the areas of concern: a number of power sockets hanging out of walls ( we felt this was a little dangerous ), shower bracket hanging off wall ( waiting to fall on somebody's head) , plaster bubbling up in the shower room, TV not working in the bedroom, window blinds missing in the main area ( where we used the sofa bed ) so short of closing the curtains and having the room in darkness there was no privacy for changing during daylight hours. And of course the dead bird on one of the balconies of another room. It did seem a waste of time bringing all this to the attention of the local Adagio management in the hotel, since with so much wrong, they must have known and so either did not care or perhaps thought that this was good enough. So I called, I believe, the office of the chief operating officer for Accor Europe. They told me they were sympathetic and referred the matter back down. I got an e mail back from the local management - copied here:
"We are on receipt of your mail concerning the problem you had.
After checking, it appears that the maid who cleaned the appartement did'nt
inform the technical team of these problems. As there is no daily cleaning,
but only at the end of the stay, nobody came in your appartment.
The explanation is almost the same concerning the dead bird. If there is no
daily cleaning in the appartment, nobody check the balconies.
We are sorry for those inconvinient.
We were there for 4 nights not 4 months! So I referred back to the Higher level, and a few days later received a call ( which I missed ) at 17.30 one Friday afternoon. A few days later I received another call when my phone was switched off at 07.12 in the morning. Their message was for me to contact them to discuss. But no phone number or e mail address!
I will not make any further comment, some may think this is very bad others may think this is ok for a lower cost hotel - but whatever you think, be carefully you don't get a shock at your next Accor visit. Electric shock that is!
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- Also Known As:
- Adagio Paris Porte De Versailles Hotel Issy-Les-Moulineaux