We had a poor holiday due to staying at this hotel, but it was Thomas Cook rather than the hotel's fault, as it's Thomas Cook rather than the hotel that pretended it was something it wasn't. I pointed out that it was to be a romantic weekend away in Paris to celebrate a special occasion, was told by the (lovely but misinformed store staff) that it was near the Louvre in the centre of Paris, only a short walk from the Eurostar station and they would ask for a nice view. I paid substantially more than I would have done would I have just booked direct, but good advice and a special occasion are worth paying for.
When we turned up, we handed a taxi driver the address, he looked at us like we were crazy and said 'This isn't in Paris!'. Needless to say, we then drove for what seemed like ages to a grotty industrial area where our 'romantically situated' hotel was. The view was romantic, if you have an industrial estate fetish, but my partner wasn't too impressed, needless to say.
If you want to stay somewhere in the vicinity of the hotel, and you don't mind travelling in & out of Paris, it's fine for what you pay. The reception staff were delightful. The rooms weren't too bad - clean enough, and it's good value for money, if you don't mind the above. My only gripe is I was completely mis-sold the holiday by Thomas Cook, and it wasn't remotely like what I was told it was. I have since contacted them several times, and their answer is 'It is the customer's responsibility to check such things'. In other words, they're saying 'If we tell you something, we may not be telling the truth, and it's your responsibility to check we are'. Sorry? I thought the reason I paid over the top for the holiday rather than going to the hotel and Eurostar direct is because of the 'added value' Thomas Cook provide? Like 'advice and service'? Both have been pitiful. That's not the hotel's fault. They don't have a website saying 'We're in the middle of Paris, near all the best sites!'. That fault lies with the charlatans that are Thomas Cook.
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- Also Known As:
- Comfort Inn Gennevilliers
- Gennevilliers Comfort Inn