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“Disappointing in their rigidity and cheapness” 2 of 5 bubbles
Review of Kyriad Prestige Paris Ouest Boulogne

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Kyriad Prestige Paris Ouest Boulogne
Certificate of Excellence
Syracuse, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointing in their rigidity and cheapness”
2 of 5 bubbles Reviewed October 1, 2013

We chose this hotel because it got quite a few good reviews and because we wanted to have a mini-fridge in our room. Upon arrival we were told we were out of luck because the mini-fridges had been removed from all rooms for repair. We asked the guy in charge if we could therefore have ice cubes instead and were told that the ice-making facilities (whatever and wherever they were) were not working properly and we should ask later. Each time we asked we were put off a few hours (although he did offer to put a few things for us in their bar fridge). Finally around 9pm I asked once more and the next guy on duty said he'd give us a cold bottle of mineral water, but for a charge!! I finally convinced him that maybe under the circumstances he might offer us the 4-Euro bottle for free! The next morning I discussed the whole situation with the manager Laetitia. She listened but certainly would not budge at the idea of compensating us with a token room rate reduction, and it was I that had to suggest to her (!!) that perhaps a free breakfast might be in order, which she finally agreed to (a free breakfast for one day out of four, that is). This offer was made after I mentioned that I write a lot of reviews for TripAdvisor. This comment also resulted in a glass of ice that she was suddently able to obtain from the kitchen! In addition, she immediately agreed to have our broken shower repaired (although it wasn't until 5 pm that someone came to do it). To make a long story short, the management of this hotel appears to have no sense whatever in accommodating guests when something is not right, representing a very rigid and money-grubbing attitude. (How much did the 4-Euro bottle of mineral water actually cost them? Just a couple Euros for good will?) Their attitude seemed to be: something is wrong, so YOU the guest just deal with it; there's certainly nothing we can do to make it right!! Also, I'm not sure what kind of rooms other guests were writing about, but ours was old, small, poorly lighted, and with a broken shower. The female staff at the front desk were generally nicer than the guys--for example, the young lady who helped me log on to the almost impossible-to-use computer and the ladies at my one complementary breakfast. On the plus side, the hotel is in a quiet and safe neighborhood, very convenient to the Metro Line 10 and with very nice restaurants and a full-service Monoprix store/supermarket nearby.

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  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank heidiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, October 4, 2013
Dear Guest,

Thank you for your comment on TripAdvisor, as our guest feedbacks are of paramount importance to us.

Reading your review, it is indeed regretful that you felt our service had some rigidity.

Should you need any further assistance I do remain at your entire disposal by e-mail or telephone at Boulogne@kyriadprestige.fr or +33 1.48.25.80.80.
Looking forward to welcoming you soon and bringing you the high quality standart we promote and that our guest deserve.

Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

507 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

We stayed at this hotel during a brief trip to Paris in the summer and it was lovely! The staff were super friendly and helpful and the service was immaculate! This was our first time in Paris and we found that the transport links as well as shopping in the area was convenient; i.e. a large shopping mall (la passage I think it was called), was a walking distance away. I would also recommend a small Japanese restaurant nearby called "Wakayama", where the service was polite and the food was delicious and cheap! All in all, a great place!! The only downfall is the time it takes to get to the station on line 10 which it is located on.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Athii92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, October 4, 2013
Dear Guest,

Thank you for posting a kind review of your stay at the hotel Kyriad Prestige of Boulogne Billancourt.
We are delighted to read that you enjoyed your experience. We appreciate the positive feedback regarding our staff as well as our high quality standart.

We have shared your encouragements with our staff from the frontdesk, the breakfast and the housekeeping.

We very much appreciate you kind compliments and recommendation and look forward to welcoming you once again on your next stay in Paris.

Best Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hasselt, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 11, 2013

We requested a triple room for 3 adults and an old regular double room with a foldable bed you would fall through on the floor. this was the only extra bed available. I would never return to any Kyriad hotel due to bed quality of rooms.



  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
1 Thank Nadine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, October 4, 2013
Dear Nadine,

I am really sorry to hear that we were not able to meet your expectations in terms of facilities. We do not have any triple rooms in our hotel, we only have extra beds and we advise our guest that those extra beds are recommended for children until 12 years old.
Thank you for bringing to our attention your views about the extra beds. We are always looking at ways to improve our accommodation and value customer opinions as this helps us to shape our plans for the future.

Kind regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
121 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

Superb hotel
Extremely friendly staff
Great location
Clean
Modern
Huge beds
Would definitely use again

We used this as a base for our honeymoon and couldn't have asked for any better

Easy to find using transport system in Paris with no prior knowledge

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank twar1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, August 18, 2013
Dear Guest,

Thank you for your lovely review of your stay at Kyriad Prestige Boulogne Billancourt. We are especially pleased that the team offered you a very warm welcome for your honeymoon. We are also pleased that our rooms were the perfect place to relax after a long day’s sight-seeing.
We very much hope that we will have the opportunity to impress you once more on your next visit to Paris.

Kind Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

We spent one night in this hotel in early July whilst briefing visiting our son who has just moved to Paris and we were on our way back to Ireland after spening a fortnight in the southwest of France. The hotel is easy to reach by car because it is so close to both the Peripherique ring road and the Seine. The hotel has secure underground car parking which costs 12 euro per night. It is a 5-minute walk up to the Pont de Saint-Cloud metro station (Line 10) at the roundabout. There is also a very nice cafe/boulangerie just before the roundabout which is open early in the morning - a lovel place to sit outside with a coffee and croissant and watch the world go by! The hotel itself was very comfortable with modern bright decor. We found the staff at reception to be very friendly and helpful - ask them about good restaurants to eat as they have a list of places within easy walking distance. The breakfast buffet was of a very good standard. The street outside the hotel is one-way and was very quiet both during the day (it was a Saturday) and at night. Our room had a small balcony and the air-conditioning was very effective as it was very hot while we were there. All in all a very pleasant stay and I would certainly stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Teleworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, July 27, 2013
Dear guest,

Thank you very much for your glowing review of your last stay in Paris at the hotel Kyriad Prestige Paris Ouest Boulogne. We are really delighted to read of your satisfaction.
We very much look forward to welcoming you once more.

Kind Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenshaw
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed July 5, 2013

I've stayed in this hotel a couple of times on business and have finally gotten around to writing a review.

This hotel is average at best its ok for business purposes but would not stay here for pleasure.

To be fair the reception area is nice and the staff are very friendly and speak very good English. Location is also good just on the outskirts of Paris but only a few Metro stops from the centre and Boulogne-Billancourt in itself is a good little area with decent bars and resteraunts.

The rooms though are small, old fashioned, in need of a bit of decoration and often I've ended up in a room with 2 single beds when requesting a double. The airconditioning has also been broked in the rooms several times.

This hotel is my last resort when staying on business as there are better options in the vicinity (particularly the Marriott Courtyard).

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank paulstevo1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

We stayed at this hotel for two nights as part of our Cosmos Tour.
- Rooms were clean and the beds were comfortable.
- Though the hotel is not in the centre of Paris, the Metro station is only 5 mins away, so you can take public transport to the main tourist landmark.
- Internet Wifi was free, so I was cheering!!
- There was Tea/Coffee making facility in the room - which is an extra bonus for a European Hotel.
- We had continental breakfast on the lower ground floor - consisting of Cereal, Yoghurt, Eggs, Sausages, Bacon and Croissant.

I would stay in the hotel again if I went to Paris.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chuckylena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkp, Directeur général at Kyriad Prestige Paris Ouest Boulogne, responded to this review, June 23, 2013
Dear guest,

Thank you very much for your glowing review of your last stay in Paris at the hotel Kyriad Prestige Paris Ouest Boulogne. We are really delighted to read of your satisfaction.
We very much look forward to welcoming you once more.

Kind Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kyriad Prestige Paris Ouest Boulogne

Property: Kyriad Prestige Paris Ouest Boulogne
Address: 20 rue des Abondances, 92100 Boulogne-Billancourt, France
Location: France > Ile-de-France > Hauts-de-Seine > Boulogne-Billancourt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Boulogne-Billancourt
#1 Luxury Hotel in Boulogne-Billancourt
#4 Romantic Hotel in Boulogne-Billancourt
#6 Business Hotel in Boulogne-Billancourt
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kyriad Prestige Paris Ouest Boulogne 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Kyriad Prestige Paris Ouest Boulogne Hotel Boulogne-Billancourt

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