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“Needs to do much better” 3 of 5 bubbles
Review of Mercure Nevers Pont de Loire

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Mercure Nevers Pont de Loire
Ranked #3 of 24 Hotels in Nevers
Romsey, England, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Needs to do much better”
3 of 5 bubbles Reviewed July 17, 2013

We do not expect that much from chain hotels, the rooms simply serve a purpose, a place to rest your head. But there are certain things which you do expect when you pay good money for and in this respect I refer to the breakfast. We arrived at breakfast at 0830 to find that there was little to choose from, the reason being there was a coach party already having breakfast and the staff were obviously over worked in trying to re stock the breakfast items. The staff by the way were 2 ladies which for the amount of guests was no where near enough to cope. It is the managements responsibility to provide adequate resources but obviously they place cost of providing staff above delivery of service to their guests. As I said we arrived at breakfast at 0830 to find no glasses for the juice, no spoons for the cereal, the bread was remotely placed away from the main serving table so difficult to find, there was no scrambled egg and after requesting some it arrive cold and on complaining it was removed and reheated. Well I am not sure on the safety of reheating already cooked eggs but we declined the offer. Also the scrambled eggs were stodgy which made us think they were not made from real eggs. This is not a complaint about the serving staff as they were doing their best to cope but a comment about the management to provide adequate staff as they knew that they had a coach party staying and the number of guests that needed catering for. there lack of consideration to this resulted in a very poor service to customers.

We also suffered the same experience as a previous reviewer in that the air conditioning was useless.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sheila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy C, Responsable réception at Mercure Nevers Pont de Loire, responded to this review, August 7, 2013
Dear Client,

First of all, thank you for giving your feedback. You express your unsatisfaction regarding our breakfast service. I understand your complaint and I apologize for these specials circumstances which disrupted the service the morning of your stay.
It is not the reflection of our daily work and we should have proposed you to wait outside, in the terrace, just the time for us to put back the buffet in order.
I sincerely regret this incident and I will inform immediatly our Restaurant Director in order to bring necesaries measures of improvement.
I am willing to ensure you about its real implication to remedy the anomalies you drew our attention on.

Thanking you for your very constructive initiative, we are hoping to have the great pleasure to welcome you again very soon.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
    42
    133
    77
    21
    5
See reviews for
30
132
13
80
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
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English first
Madrid, Spain
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 16, 2013

The temperature in the room was probably higher than 30ºC at our arrival, and the air conditioning control did not work. Contacting reception I was told that the system was out of service because outside temperature was only 22ºC and recommended opening the window, which did not do any good due to the impossibility to stablish a stream with only a small window (opening the door did not help either since the corridor was overheated too). Ony well after darkness the conditions in the room became acceptable. This is not what I had expected of a 4 stars rated Accor hotel

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank leonoval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
Level Contributor
105 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed January 18, 2013 via mobile

I was on a business trip and this hotel was very close to my employer's French office. I did a booking by email and they gave the best offer. The rooms were very huge and had had free wifi at great speed. The room I got had a great river side view. They had great variety in Breakfast and they even got my cabs for day travel booked. The front desk staff were very considerate. Great deal for the tariff. For the same price, I would have got a Dungeon in Paris

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pazham75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy C, Responsable réception at Mercure Nevers Pont de Loire, responded to this review, January 21, 2013
Dear Client,
Thank you for taking your precious time to share your positive views.
I am delighted to know that you appreciate the comfort of our hotel.
As mentioned by you, the view of the Loire is simply magnificent.... a landscape of which we never get enough...
Your comments are a source of encouragement for our team, we thank you for having shared.
Sincerly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed November 9, 2012

Helpful and kind staff, but the hotel must make most of its money on its restaurant as the rooms are in dire condition. They appear to have last been renovated in the 60s or the 70s, and have been decaying ever since. The room itself was a nice size and the bedroom was acceptable, I suppose. But the bathroom was dirty and worn out; it smelled terrible. Most motels are in better condition. We stayed one night.

Lunch was nice, especially on the terrace. For breakfast, we went down late and they had long run out of food. Overall I would not recommend this hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Pierre J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nevers hotels

Montmirail, France
Level Contributor
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7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

Efficient & nice staff, large & clean rooms, very convenient location 5 minutes walking distance from the Historic center of Nevers : a must-stay for business or leisure travelers.
Breakfast is a bit short on variety, the lounge bar is warm and cozy.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
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    • 5 of 5 bubbles
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    • 5 of 5 bubbles
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    • 5 of 5 bubbles
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    • 5 of 5 bubbles
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Helpful?
Thank marcduchesne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

We arrived without a reservation, and the cheery chap on the desk immediately told us about
a special deal for senIors of a free breakfast. This meant that a room with a Loire view was affordable, and we had a most pleasant stay. Lovely large, smartly furnished room, very peaceful, and our breakfast was excellent.

Stayed September 2012, traveled as a couple
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Nevers Pont de Loire

Property: Mercure Nevers Pont de Loire
Address: Quai de Medine, 58000, Nevers, France
Location: France > Bourgogne-Franche-Comte > Nievre > Nevers
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 24 Hotels in Nevers
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Nevers Pont de Loire 4*
Number of rooms: 59
Official Description (provided by the hotel):
Ideally located just 5 min walk from the town centre and 10 min from the station, our 59 airconditioned rooms provide you with all the comforts. 26 rooms have a view over the Loire and WiFi. Discover the produce and flavours of the region in our restaurant. Whether your stay is for business or leisure, our bar and terrace are open for you and our 2 meeting rooms offer you calm and breathtaking views over the Loire. ... more   less 
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