We do not expect that much from chain hotels, the rooms simply serve a purpose, a place to rest your head. But there are certain things which you do expect when you pay good money for and in this respect I refer to the breakfast. We arrived at breakfast at 0830 to find that there was little to choose from, the reason being there was a coach party already having breakfast and the staff were obviously over worked in trying to re stock the breakfast items. The staff by the way were 2 ladies which for the amount of guests was no where near enough to cope. It is the managements responsibility to provide adequate resources but obviously they place cost of providing staff above delivery of service to their guests. As I said we arrived at breakfast at 0830 to find no glasses for the juice, no spoons for the cereal, the bread was remotely placed away from the main serving table so difficult to find, there was no scrambled egg and after requesting some it arrive cold and on complaining it was removed and reheated. Well I am not sure on the safety of reheating already cooked eggs but we declined the offer. Also the scrambled eggs were stodgy which made us think they were not made from real eggs. This is not a complaint about the serving staff as they were doing their best to cope but a comment about the management to provide adequate staff as they knew that they had a coach party staying and the number of guests that needed catering for. there lack of consideration to this resulted in a very poor service to customers.
We also suffered the same experience as a previous reviewer in that the air conditioning was useless.
- Official Description (provided by the hotel):
- Ideally located just 5 min walk from the town centre and 10 min from the station, our 59 airconditioned rooms provide you with all the comforts. 26 rooms have a view over the Loire and WiFi. Discover the produce and flavours of the region in our restaurant. Whether your stay is for business or leisure, our bar and terrace are open for you and our 2 meeting rooms offer you calm and breathtaking views over the Loire. ... more less
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