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All reviews secure parking car park dining room high ceilings reception staff are an easy walk pleasant hotel fantastic shower costume museum mercure hotel the river renovation euros bathroom town french cathedral
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3 - 8 of 348 reviews
Reviewed July 3, 2018

This has always been THE hotel in Moulins, with high ceilings, big rooms with ancient furniture, and many facilities. Note that part of the rooms are in the Annexe (no elevator), on the other side of the open-air parking lot. The latter is available for 8 euros (the next door public parking is much cheaper).
In the modern "Mercure" version though, comfort is not entirely at the expected level. Our bathroom was small and badly equipped: insufficient lighting, no place to put your things. A bad sign are the cheap ultrathin plastic cups, the same as in one or two-star hotels. Chairs and sofas have had their best days long ago. The breakfast room is cramped with angular modern furniture.
On the other hand, they still have the good old full size croissants - taste them before all French hotels switch to mini-rolls!

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Michelois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2018

We saw the photos of this hotel online and chose it because it looked cosy and tastefully decorated. When we arrived, the reception area and dining room were welcoming and lived up to expectations. The reception staff are friendly and very helpful.

However, despite us paying the same room rate as other guests, we were given a tired bedroom in need to renovation. It’s frustrating that because we travel with our dog, we’re constantly allocated the oldest rooms, especially since there is a supplement charged for any additional cleaning required. Our room had stained carpets and was dark and dingy. The bathroom needs renovating too to bring it up to 4 star standards. So disappointing.

In it’s favour, the hotel has ample,more, private parking and is well situated to explore the town centre.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank Michele T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2017

We recently stayed here for 2 nights whilst on a touring holiday in France. We had 2 rooms both were beautifully decorated and lovely bathrooms which were immaculate in every respect, fantastic shower and lovely bathtub. The only downside is that there was no control over the AC and we needed to ask at reception for it to be turned on.

The hotel is situated in the centre of Moulins with easy access to the shops and restaurants. We also discovered the wonderful costume museum over the river which is well worth a trip.

The first night we ate outside on the little terrace. The food was ok, not expensive and the service was good. However, the second night due to poor weather we asked for a table inside the restaurant. When asked if we had booked, the member of staff gave us a surly look and nodded towards a table in an almost empty dining room. Plastic wipe clean placemats with the menu printed on isn't really what you expect from any hotel. However, things didn't get any better. When the wine eventually came they put the red wine in the ice bucket and the white wine on the table! The usual 45 mins wait for a mediocre main course. Not expensive but needs improving....along with the dark red and custard décor!

Would we stay here again? Possibly.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank The-Fuss-Pots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017

The main attraction of this hotel is its close proximity to the Cathedral and the Old Moulins.
The Hotel has been taken over by the Mercure chain fairly recently.
The first room I was offered was perfectly dreary but a much nicer one was offered subsequently.
Clearly the bathroom had just been renovated and included a brand new shower with fierce water jets coming from all angles.
While parking for a fee is possible, there is also a municipal parking lot across the street.
Staff is nice.

Date of stay: August 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank MILOUW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2017

I think this hotel was newly refurbished by Mercure, not sure, but this was one of the nicest hotels I stayed at on my recent vcacation in France. First, I generally book a Mercure hotel as my preferred brand in France, if I don't have any other preferences. Their standards are pretty good and I have never been disappointed. This hotel was a cut above many Mercure, I think, in that it was charmingly decorated (the style of the rooms, not just bland modern), with a great bathroom and nice room amenities, and the AC worked well. Also, the bed was comfortable, veyr important. Otherwise, you can't beat the location in Moulins as you can easily walk to the main square area with shops and restaurants AND there is a bus stop right around the corner if you want to go farther afield (I used that to go to the costume museum across the river, and the train station). The staff was very pleasant and efficient. My room was very quiet, it's not a particularly noisy location anyway, but Moulins is not a large city in any case, so probably no area is going to be super noisy.

Date of stay: July 2017
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
1  Thank ChristinaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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