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“Disappointment”

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Plaza Madeleine & Spa
Ranked #3 of 35 Hotels in Sarlat-la-Caneda
Certificate of Excellence
Geneva, Switzerland
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disappointment”
Reviewed July 5, 2014 via mobile

Rooms are confortable but bathroom have not been renovated. Very old style and they turn to in-room swimming pool whenever having a shower. If you get room number 109. Ask to change, you will be frustruated if you keep it.

Stayed July 2014, traveled as a couple
Helpful?
Thank titus_ge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
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Egremont, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 1, 2014

Spent three nights here in June. Excellent location near the old town, reasonably easy to get to round the one way system and a secure gated car park about five minutes walk away. The hotel is clean and well furnished and has a small pool and sunbathing area.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
433 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 1,121 helpful votes
Reviewed June 21, 2014

I'm enjoying my third stay here in two years……and we have stayed elsewhere in Sarlat….one hotel was recommended to me by one of the most famous hoteliers in the UK and it was chaos…..I can't review it given the recommendation but suffice to say service there was chaotic and all night noise from a nearby bar was appalling.

One arrives at the Plaza Madeleine to instant parking directly outside the front door for unloading…even on market day on a Saturday (just move aside the barrier at the top of the square) and check-in is instant if you pre booked…..nothing to do but collect your key. For parking…use the hotel garage just an easy two side streets away….30 seconds drive or a two minute walk. This car park is secure and extremely together. If you have a very large or expensive car, ask for space No 21…..it is wide….easy access…on it's own…covered…superb. There are also some other easy spaces for large cars but 21 is the best.

I made the mistake of leaving the Plaza Madeleine earlier this week for a two day stay in a supposedly great hotel 35 miles away……for a couple of days with my daughter….it was horrible…we left a day early and were overjoyed to manage to get the very last room today back at the Plaza Madeleine. The pool at the hotel we escaped from today was really nasty…the pool here is lovely, tiled, clean, warm…a delight.

The staff at Plaza Madeleine are all superb but a special mention must go to Katheleen who is absolutely terrific….way ahead of the curve….patient with new guests….explains everything clearly…is a one-woman concierge with great recommendations…..she made our stay. Everything in the hotel is smart/modern/works well/is very clean/high quality…..I really did not expect any hotel in a small medieval town to be this good. Why it isn't NO 1 on Tripadvisor is just beyond me. It isn't that expensive however there are no doubt very many really good budget hotels around…..but you get what you pay for and if you want to enjoy Sarlat….and a Spa…..and have it easy….you get what you pay for and this is where to stay.

I particularly want to mention the superb Wi--Fi…..the perfect location in Sarlat and also the terrific, well-though out accommodation and superb air conditioning. The last hotel I stayed at in the area (see review posted earlier today) could learn a lot from the Plaza Madeleine.

I 100% recommend this hotel especially if you are visiting your daughter at school locally!

Room Tip: Get parking space 21 if you have a "special" car
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarryAscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Level 4 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 10, 2014

We stayed at Plaza Madeleine for four nights in May and used Sarlat as our home in the Dordogne, Perigord Noir. From here we could get to many of the prehistoric sites near Les Eyzies and to some of the beautiful small villages in France.

The hotel was lovely, nicely appointed with a friendly bar which was a great place to stop after a day of sightseeing, Just off the main square from the center of the old town, it is a very easy walk to a number of restaurants.

Our room was quite nice and had a large, new bath. Even though we overlooked the main street, it was still very quiet. The breakfast buffet was also well done.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Melbourne, Australia
Level 6 Contributor
3,673 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 712 helpful votes
Reviewed June 7, 2014

The hotel is well located in the centre of the old town but it is quite a hike from the train station which does not have taxis. The hotel has been upgraded and the room provided was clean and neat and as good as any mid-range hotel and much better and some chain hotels that are higher priced . The staff were friendly and the pool area was a surprise. If you want to see the town then this is as good as it gets. The corridors are dark by design; probably a mistake.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
137 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 10, 2014

Stayed here for a couple of nights on vacation.

The hotel is fantastically located in the town centre and represented great value for money.

Rooms were a bit dated and small. The finish of the bathroom was average.

Service in the front desk was great but was poor in the bar.

Overall it was fine for a short stay but not memorable.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Espresso74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 4, 2014 via mobile

I stayed here over the first weekend in May with 6 cycling friends. The hotel is in a great location, very central, right at the end of the Main Street. It is actually within the area occupied by the large and bustling Saturday market - which is wonderful for atmosphere and shopping but not so good if you want to arrive or depart on Saturday morning. The hotel is very comfortable although the rooms are small - I was in room 110 as a single occupant which was fine but it would have been cramped for 2. We dined out every night in town - so much to see it seemed a shame to eat in. Breakfast was good - just about the only place in town if you want more than a coffee and croissant. Spa is very nice and the (smallish) pool very clean and welcoming!

Stayed May 2014, traveled with friends
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Madeleine & Spa

Property: Plaza Madeleine & Spa
Address: 1 Place Petite Rigaudie, 24200, Sarlat-la-Caneda, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Dordogne > Sarlat-la-Caneda
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sarlat-la-Caneda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Plaza Madeleine & Spa 4*
Number of rooms: 39
Official Description (provided by the hotel):
HOTEL PLAZA MADELEINE Hotel & Spa is an exclusive 4-star hotel in the center of the city. The hotel is ideally located in the heart of Sarlat with direct access to the medieval city with its mansions & monuments, markets, shops & restaurants, shows & events streets .... PLAZA MADELEINE Hotel & Spa is the privilege of the city center a wellness area with heated pool, jacuzzi, Hamman, sauna, solarium ... The property is fully air conditioned and offers free high-speed WiFi. The hotel also offers a garage ... more   less 
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Also Known As:
Plaza Madeleine And Spa
Plaza Madeleine Hotel
De La Madeleine Hotel
Plaza Madeleine & Spa France/Sarlat-La-Caneda

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