We booked this hotel as it seemed from the photos and website very 'French' with the individual styles to the rooms, all of which show quite a good size. On arrival we could not find it and asked the local policeman, who had no idea either. Eventually we found it but it was locked up and we had to go back after 4pm - this should have given us a feel for what was yet to come.
The room we were given was very small, even though I had booked a superior. We tried to open the window in the night to get some air as there was also no air conditioning but the constant noise from the traffic and the early customers at the Bakers across the road made this impossible and in frustration we had to close it and suffer.
I questioned the allocation of the room as we were departing and said it had been extremely small, noisy and not at all like the pictures on the website and that I had booked as superior. The lady on reception told me this was one of their largest rooms and the website pictures were not necessarily as it is. I said that they were then selling under false pretence and she shrugged and said that was their largest and best room. I told her I was not happy and would feed back on the internet regarding this to warn others who may look to book.
In addition to this - The lady who booked us in deterred us from booking breakfast as she told us it was not very good. We had also looked forward to having a drink in their bar and possibly a meal in the Bistro (again a reason for booking this hotel) - both sadly were closed but fortunately we were able to find a lovely restaurant in Sarlat.
My warning is that what you book is not what you get. You get small rooms, heavy traffic noise so you are not able to open a window, no Bistro or Bar and according to the receptionist the breakfast is not good. Whilst a 2 star, it promised to be more than it was and for the price, on looking around Sarlat which we did after the huge disappointment of our arrival and what it offered us, there were a good many hotels at 2 and 3 star that far exceeded this sad venue.
We did get a call from them to say they were sorry we were disappointed but they said they could not make any refund re the room as it was a superior. On returning home the credit card receipt also included a note to say they were sorry we had not enjoyed our stay. Whilst they accepted there were issues, they were not addressed and I still say - go and book elsewhere if you are looking for anything other than a very noisy box room.
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- Also Known As:
- Hotel Restaurant St. Albert France/Sarlat-La-Caneda