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“Successful family holiday in a wonderful part of the Dordogne”

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Domaine De Brantome Holiday Rentals
Certificate of Excellence
London, United Kingdom
1 review
“Successful family holiday in a wonderful part of the Dordogne”
Reviewed August 30, 2011

We booked our stay at La Roserie late, and secured the last property available. We were unsure that it was large enough for our family of 5, and staff gave an honest perspective about the property and sent additional photographs as this was a new property not yet being marketed on the website. The price was reasonable for high season and so we went for it.

What to recommend about La Roserie? Really welcoming and friendly staff. Manager Helen memorises every visitor's name and is personable and cheerful at all times. Staff are mostly Irish, so if you are looking for an authentic French experience this may not be for you... A very nicely presented and well equipped property with good quality furniture and furnishings. Wonderful grounds where our three children were able to be independent and quickly made friends. A swimming pool with a shaded area. A lovely bar and restaurant - we ate at La Roserie more than we had intended and the food was good quality and reasonably priced. The barbecue and other music evenings were laid back, well managed by staff and we enjoyed them way more than we thought we would. The location is brilliant - we enjoyed the walk down country lanes into Brantome. We know the Dordogne pretty well, and loved the area. We canoed twice and thoroughly enjoyed it. We were lucky with the weather, but there really is a lot to do in the area.

Anything we were disappointed with? We were made fully aware of the limitations of the property for a family of our size. In an ideal world, I would like a private terrace or small garden that isn't overlooked - and with a number of properties in a courtyard format this just isn't possible. This would potentially put me off going again, but the advantage of visiting is that you can case out the best located villas if you do want to return! Having said that, there is no less privacy than in many expensive hotels I have stayed in. If you don't want to be around children, you would have to avoid school holidays - we were very happy with the crowd of children playing together but it may not appeal to all. For those with very young children, the pool is too deep. This worried me to start with, but our slightly nervous 6 year old ended the holiday swimming confidently out of his depth, and there are clear rules about children not being in the secure swimming pool area unsupervised.

All in all, I would recommend this to a family with children aged between 5 and 14 - we had a very enjoyable stay.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank J0hnandClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Kent, UK
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 22, 2011

We have just spent a week in Brantome which is a lovely area with plenty to do and see. However there were a number of disappointments with this accommodation as follows:

'Poirier' was possibly the worst house on this Domaine to rent with no rear view or back garden area, as there was another house at the back of it, and one to the side so felt very enclosed downstairs. The house was nicely furnished except for our small TV which only had two channels working CNN and BBC World News, there were no other English stations on offer. I was also told that due to a storm 6 weeeks ago French TV could not be received. Some houses had no TV. Our kitchen had only 3 hobs working and equipment was lacking. Our 'Welcome Pack' consisted of two dishwasher tablets and someone's left over washing up liquid - what happened to the other 5 tablets as we were staying 7 nights?!! Other guests had the same pack. The duvet given upon arrival was badly stained so I didn't use it. The attic bedrooms in these conversions get VERY hot in mid summer so suggest you take fans and sun-umbrellas for the garden.

Our family bathroom was in fact a shower room. Somewhere to put your shampoo or soap whilst in the small shower would have been very useful. If you have very young children check they have stair gates etc and also some sleeping accommodation is accessed up a steep ladder.

Outside - the pool area was lovely especially on a hot day, a few slabs by the steps into the pool needed re-bedding, but the garden and lawns are large and great fun for the children to play in. There are several ornamental ponds on site and whilst we were there a young child fell into one, cutting her knee badly as they are unfenced.

The photo of Poirier on their web site is in fact another villa, and to us the Domaine appears to be unfinished.

It is described as being a short walk to Brantome but the route down is not very clear in the 'Welcome Book', and by the main road it is not a pleasant walk and takes somewhat longer than the suggested 20 minutes downhill.

The staff working there were very helpful but I agree with another comment that they were putting on a brave face.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank AlexandraKent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laroseraieBrantome, Owner at Domaine De Brantome Holiday Rentals, responded to this review, August 28, 2011
Thank you for your review. We are really disappointed that you were unhappy with your villa. We would point out that the TV issue was beyond our control - the satellite system got hit by lightening and the insurance company would not let us intervene until a settlement was reached (aug 26th). We hoped that the huge DVD selection and free wifi (along with the sun shine!) somewhat offset this inconvenience of no/limited TV channels.

Regarding the ornamental pond, it is only literally an inch deep and prettily located in front of the restaurant so easy to supervise - unfortunately little ones sometimes do have falls and tumbles but we hope their enjoyment of the pool, gardens, swings, slide and play room at la Roseraie make up for them. We do offer stair gates, sterilisers, baby monitors etc so villas with feature staircases, whilst never recommeded for our guests with little ones, are easily made safe.

We are delighted to provide full welcome packs, but there is a charge for this. If a welcome pack is not requested we will nonetheless provide a few essentials to get you started. We clear other guests items from the villas during cleaning for health and safety concerns.

The walk down the country path to Brantome is a scenic one, with only the country style wooden markers rather than sign posts so as to keep the unspoilt feel. The maps for all the country paths are available at both our reception and the tourist office and we're sorry the description in our welcome guide caused confusion.

Our 7 full time staff did try to make your stay enjoyable as we pride ourselves on our warm and friendly service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glos
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 15, 2011

We spent a very relaxing week here with teenage children. The villa mimosa was modern, well equipped and clean (dishwasher and w.machine in kitchen) 2 bedroom 1 ensuite shower room and a bathroom. outside the back of the property there is a wooden decked area and small garden. Unfortunately only 2 loungers for the 4 of us. The staff were very welcoming and friendly, Helen the manager was an excellent host and made us feel like nothing was too much trouble. Brantome is alovely town easily accessible along a country path or straight down the road, We cycled and walked in without any problem. There are plenty of good restaurants and we highly reccommend canoeing on the river. which was great fun.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank spah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laroseraieBrantome, Owner at Domaine De Brantome Holiday Rentals, responded to this review, August 28, 2011
Thank you so much for the lovely review. We are so happy to hear that children of all ages enjoy la Roseraie and the surrounds. We are delighted you enjoyed your stay and hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
Reviewed August 14, 2011

We booked our holiday very late, but we could not have found a better place for the children to play and for us to relax.
We stayed in a villa for the first week which was spacious, well equipped modern and very comfortable. Unfortunately we could not get a second week due to our late booking, so we moved into two adjoining rooms in the Hotel which were also clean and well equipped.
The staff were very friendly especially Danny on the bar and Christine & Helen who could not have done more for us at Breakfast.
The grounds are big and beautiful and there were so many other children for our kids to play with, which left us plenty of time to read and relax.
The only thing that could be improved is for the hotel to be open everyday.
If any of our friends ask us we would definitely recommend Domaine de la Roseraie as a fantastic family holiday destination.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jezzer1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laroseraieBrantome, Owner at Domaine De Brantome Holiday Rentals, responded to this review, August 28, 2011
Thank you so much for the great review. We are already planning for 2012 and will hope to be extending our opening hours next year. We hope to see you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2011

My wife and I spent a week at Domaine de La Roseraie in July 2011. Would we go back? Definitely not!

The Accommodation - Our original idea was to book a room in the hotel for a week but on the advice of the manager we booked a villa named Fuschia.The villa was very modern and well equipped except for the TV which never worked even though we were told that it would be fixed by the Wednesday of our one week stay. Also the sunbeds at our villa were surrounded by thistles.

The Services - We wanted to relax and have a rest and therefore our plan was not to cook but to use the hotel services and on the odd occasion eat out in Brantome. At the time of booking we were assured by the manager that this would be possible and that we would have full use of the hotel facilities which would include breakfast, lunch, evening meal and refreshments throughout the day. This did not happen as on our Saturday arrival we were informed that the hotel was closed on a Monday and Tuesday and did not open on other days until 3-00pm in the afternoon!

The Food (Evening Meal as Breakfast and Lunch were not available!) - Our meal on our first night was good but our other meals were really poor; particularly the Sunday barbecue which was appalling.

The Two Staff - They were really friendly and helpful but gave the impression that they were putting on a brave face as they were not able to provide my wife and I with the services that we were led to expect.

Stayed July 2011, traveled as a couple
Helpful?
5 Thank Barry_R_Taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laroseraieBrantome, Owner at Domaine De Brantome Holiday Rentals, responded to this review, August 28, 2011
Thank you for your review. We are very disappointed to hear that you will not be returning to us at la Roseraie.

We are so sorry that the tv channeles were not working during your stay with us - unfortunately the satellite got hit by lightening and our insurance company would not let us carry out any repairs until agreement had been reached - which involved a bureaucratic delay of waiting for various "experts" to give their opinion. We do hope our extensive DVD library, free wifi and of course the lovely sun shine helped offset the lack of TV channels.

We are disappointed that you did not enjoy all of your meals with us, we really would have loved if you had let us know at the time so that we could have addressed any issues you had. We aim to provide really nice food and reasonable cost so guests can enjoy a meal with us several times during their stay, as you did, and be able to enjoy a glass of wine and simply stroll home.

Our team of 7 staff love looking after our guests and were certainly disappointed to read that you felt they were putting on a brave face.. it really was not the case. We consider ourselves most fortunate at La Roseraie that we get to welcome such lovely guests - many of whom return several times. Future guests may be pleased to read that we are hoping to retun to our longer opening hours next summer - and will hope to be open 7/7.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2011

We had a lovely stay, with only a few small pointers - the pool while fenced off is not really suitable for very small children . We didn't realise that the restaurant only opened in the evenings and not every day of the week - probably our fault for not noticing. The gites were nicely done - but single beds were arranged such that for a toddler in a single bed, 2 side barriers were required, to make it safe, but only 1 was supplied... I expected there to be toys in the property but there was a central playroom instead which was Ok, but meant we spent a lot of time to-ing and fro-ing and just sitting in there - not that relaxing for parents! - and though we brought some toys with us, to be a toddler friendly location, it would be better if a selection of age appropriate toys could be put in the gite prior to arrival. We thought that a toddler pool would be a good worthwhile investment.

Stayed July 2011, traveled with family
Helpful?
2 Thank SMCH76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2011

We stayed for a week in 2 bedroom Gite (Charme) with 2 ½ year old. The mix of self catering space + restaurant on site was great. Food really good and reasonably priced for area. Local wine good value for money. We really liked the informal and friendly, but still efficient, approach of the staff.

I noticed another review talking about "could not walk into town on road" - we walked in and out a few times on the road and although there is a 200 yard stretch with no pavement there is a wide verge so I'm not sure why they were complaining. 15 mins walk at max to great range of restaurants and we were happy to leave the friendly hotel staff babysitting whilst we had a lovely night off.

Quality of furnishing was good with well equipped kitchen with dishwasher plus washing machine. DVD library really useful for evening when son asleep early. Son loved playroom and it made travel easier knowing we didn't have to bring lots of toys. Most people left cars in underground parking which was great on hot days to keep car cool and made site largely car free which was great for kids. Pool not heated but was warm enough to swim in comfortably.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BusymumGuildford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Domaine De Brantome Holiday Rentals

Property: Domaine De Brantome Holiday Rentals
Address: Route d'Angouleme, 24310 Brantome, France (Formerly Domaine de la Roseraie)
Location: France > Nouvelle-Aquitaine > Dordogne > Brantome
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Specialty Lodging in Brantome
Price Range (Based on Average Rates): $$
Also Known As:
Domaine De La Roseraie Hotel Brantome
Domaine De La Roseraie Brantome

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