Our party of 2 couples stayed at this hotel for 2 nights on 8 & 9 Sept 2011. We have specifically requested for 2 rooms in the main hotel building (Mill House) & this was confirmed in an email from the hotel well in advance. Closer to our departure for our trip, we received an email from the hotel informing us that our dinner booking for 9 Sept in its restaurant could not be possible as the restaurant would be closed for a film project on that day. So we changed the dinner booking to 8 Sept.
Upon check in, we were told we've been upgraded to 2 junior suites in the Abbot House, which is across the river. While we appreciate being upgraded, we did not like staying at the Abbot House & that we've not been informed nor consulted before our arrival. It was worse when we arrived at the Abbot House & found out our room is on the third floor, over 60 steps one way. We are all in our mid-sixties & sometimes we have to (like in any hotel stay) return to the hotel room not just once a day, but may be 2 or 3 times a day. We protested but in vain as we were told the filming crew started setting up early in the morning & we were assigned the room in the Abbot House away from the main building so as not to be awakened up early. I thought the hotel should have at least informed us ahead of our arrival & let us decide if we would still continue with our room booking or stay at another hotel.
While in the room, we asked the receptionist who showed us to our room how to dail room to room & was told it was not possible.Yet there's instruction in the room on how to dial room to room. We also found out our room telephone had no dialling tone, same for the other couple's room. The unmanned Abbot House reception on the ground floor has a telephone but also not working.This persisted for our entire duration of stay of 2 nights, despite our repeated complaints to the reception. We were informed a telephone chip had been ordered but not yet arrived. So how could I contact the reception ? Should I walk across the bridge & back to do so ? What about morning calls ? I was not exactly staying at a cheap hotel. What if there was an emergency ? We've often stayed at Relais & Chateaux hotels before. But this was the first time we've stayed at one without telephone service for 2 full days.
For our friends' room shower, everytime the hotel guests in the room one floor above took a shower, water dripped onto our friends' shower.
Our dinner at the hotel restaurant was disappointing. Two of us had lobster wrapped in salmon as an appetizer but didn't finish as the lobster was not fresh.
One of us had cod as a main course which was also not fresh. Throughout the entire duration of our dinner, we've noticed the restaurant floor was wet all over. Perhaps, this was due to its close proximity to the river. But shouldn't something be done to the wet floor so that no one slips & hurts him/herself ? After dinner around 11 pm, we walked back to Abbot House from the main building in pitch darkness, otherwise a pleasant walk. We've noticed a hotel security guard walked ahead of us to turn off some lights along the way.
Brantome is actually beautiful & scenic. We like it & will return one day.The hotel has the advantage of being situated in a wonderful setting. But it has to improve its management. Will I stay again at the hotel ? No, not until it really makes an effort to reach Relais & Chateaux hotels standard.
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- Also Known As:
- Le Moulin De l`Abbaye Hotel Brantome