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“Efficient but lacks warmth and ambience”

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Residence des Chateaux
Ranked #5 of 7 Hotels in Ottrott
Berkshire, UK
Level 6 Contributor
114 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Efficient but lacks warmth and ambience”
Reviewed January 23, 2013

I stayed at the Beau Site over Christmas, and while the hotel was efficient, the bedrooms adequate, the food good, I was dismayed that the sole seating area for residents - the residents' lounge - was like the waiting room at a railway station. It was crammed too full of chairs and low tables. One of the armchairs sat with its back to an empty fireplace. The table lamps couldn't be switched on because the electric leads weren't long enough! The whole effect was the opposite of cosiness and one wants cosiness at Christmas. When I asked if the fire could be lit, one of the very young staff - pleasant but a bit clueless - said it wasn't cold enough. A fire at Christmas is not purely for heat. It is for atmosphere, ambience, a feeling of being welcome and cared for. It was a similar story in the dining room. There was a pretty Christmas display with lights and candles in the middle of the room - but it wasn't lit up! I asked if they were going to light the candles and they said no. When, I wonder, are the candles lit? This is a hotel that understands the concept of efficiency but seems to me has no time for the tiny details that make a stay special - especially at Christmas. Such a pity. Otherwise I would have awarded more stars.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank quaestor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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Rochester Hills
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 18, 2012

This hotel is a sister property to a brand new hotel 100 meters up the road. As such, it doesn't have anyone manning the property: nobody at the front desk, nobody at the bar, etc. But, they open for a standard breadfast, nothing fancy. The rooms are relatively comfortable but no real amenities such as bath products or something really outrageous like air conditioning!? We lucked out and the weather was a beautiful 75 degrees F. If you hit it with warm weather, you may want to consider the brand new hotel up the road.

Room Tip: The church bell tolls all the time, if you're planning to sleep past 7 a.m. you many want to che...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tkmanthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2012

A well-furnished tourist-class hotel with all the usual amenities. Nice and quaint location. The hotel and restaurant staff were friendly and made us feel comfortable during our stay. The rooms were clean and spacious.

We ate at the restaurant in the evening and the food that we ordered were fresh and delicious. And the service was attentive and friendly.

The hotel breakfast was not included in the room rate but we decided to try the breakfast buffet anyway. You can't really expect a typical American breakfast in a small French hotel in a small town so we're ok with the spread - cheese, cold cuts, preserves, fruit salad, yoghurt, croissant, breads, small cakes and muesli.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank echelon118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gschaetzel, Propriétaire at Residence des Chateaux, responded to this review, August 2, 2012
Thank you for staying with us and for giving us your feedback about your stay. We are very happy that you enjoyed your experience at the Beau Site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiptree
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 15, 2011

Stayed en route to Switzerland and on the return journey. Both times we had a superior room to give us space for our travel cot and the room was perfectly nice. The hotel is a bit strange in that the reception desk person seems to do everything - check-in, bar, waitress.... so there can be a bit of a wait. And don't expect a smile.
The restaurant is rated highly in the Logis de France guide. We ate there both times, - first time (a Friday) we all had the set menus and the food was good. The second time (a Saturday) only one set menu applied so we chose from the a la carte. What a huge disappointment after our first experience. Partner and I had quiche a la fromage blanc. The puff pastry was soggy and the middle was super-heated, classic signs of being microwaved. My partners main course of salmon was so tiny that we debated asking the waitress where the rest of it was! Conversely my mother had a dish that consisted of a massive pile of choucroute and about half a pig.Not exactly exciting cuisine.
As for breakfast, 15 Euros will get you coffee out of a machine, some bread, hard croissants, jam and a few options of cheese and ham. It's really not worth it and I've had far better breakfasts in France for less. If you have to stay here, then there's a boulangerie down the road that does petit dejeuner for Euro 1.50 (coffee and a massive pastry)

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank space-elf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence des Chateaux

Property: Residence des Chateaux
Address: Place de l'Eglise, 67530 Ottrott, France (Formerly Le Beau Site)
Location: France > Grand Est > Bas-Rhin > Ottrott
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 7 Hotels in Ottrott
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence des Chateaux 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Le Beau Site Ottrott
Residence Des Chateaux Ottrott, France - Alsace

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