The hotel is in Munster, department of Haut-Rhin (68), Alsace Region, in France. Next to a park good place with the torrent passing below it, so, nice environment. Large parking available a lot of places to park but watch out to not arrive to late around 6 or 7 pm all the places are taken.
The outside of the hotel looks like if it would be a chalet made of wood inside, but once you get inside it is not that cozy and classy.
Upon arrival, no luggage handler to help us with luggage. But maybe in France, 3 stars hotels do not have an obligation to have a luggage handler to help you out with your big suite-cases
As we entered, the reception desk was empty and the receptionist, a girl, was busy in the back office doing some paper work, that was fine, until we realized she was not having a quick look at the reception ever, so we had to call her, and she came to us at the same slow speed as if she was only coming back toward the desk, as if there was no client, no spontaneity, no dynamism, like usually lets say for example “oh sorry sir...“ and running toward the client, the client has to wait that she is finished her administrative tasks and it seems these tasks are more important than welcoming clients! Once she was close to us she said with a dry cold behavior yes sir etc... we felt like we had reserved a room in a motel, as the girl was respectful but not warm, smiling, to the minimum, certainly not an international level of welcoming! And she gave us a little paper with the code of the front door in case we might go out at night. As at night there is no receptionist after 11pm or so. So we were very surprised that a 3 stars hotel does not have a night receptionist. Further more the way she explained to us this and pointing out were to go for our room was again dry, cold!
We took an outdated elevator, that was very small! It worked fine though but not fitting to the supposed classiness of that hotel, on top of that it is the one that the room cleaning staff uses too! In this elevator there was still an ash tray and someone had even left an apple core on it!
The room had the air con off or on cold as usual because when you do not slide in the magnetic card the heater does not work, and even then, when it was on, it was cold for a long time. I had to go down to ask to get it fixed.
The room could be big but since they tried to arrange it like a little studio, it is charged with a lot of oldish decoration and things!
The bed is not a king size maybe a queen size but comfortable enough, just OK! In the room there is a section for eating that wastes a lot of good space!
TV channels are all locales French, Alsatian and German. Only one truly foreigner is BBC the British news channels, no CNN, no CBC, no FOX and no HBO!
In the bathroom there is the bathtub that had a weird shaped door that is not fully closed so when you take a shower the water gets all over the floor!
This hotel has spa sauna also, they provide bath robes and towels but no slippers.
This hotel, we think, has only 3 stars due to its sauna spa section, without this it would be no more than a regular 2 stars hotel. As said above it seems they target a local clientele rather than an international one.
The room per night is to expensive. Even if that includes access to sauna. Not good price/quality value. And due to the lack of warmth of welcoming attitude we will not return.
- Official Description (provided by the hotel):
- Located in the heart of Alsace, in a charming landscape made of mountains, Hotel Spa Verte Vallée offers a refined setting design with your comfort and your relaxation in mind.The hotel features 111 comfortable rooms featuring a wide range of facilities. They offer an elegant backdrop for your stay in Hotel Verte Vallée. The hotel offers a gourmet restaurant serving creative and delicious dishes prepared with typical produce from the area. For your comfort, the hotel offers a wellness centre and a spa. Enjoy massages or body treatments. ... more less
- Reservation Options:
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- Also Known As:
- Verte Vallee Hotel