we contacted the hotel directly and after that we sent them a fax including my credit card nunber. when we arrived at the hotel and entered the room, we checked the beds and found them in a very poor condition,unusually soft and not suitable for a three star hotel,at a rate of 115 euro/night. we called the hotel owner-mrs. karin lichtle. we explained her that we are back sensitive and we need regularly firm beds. we asked her to change us the room or to put a rack under the mattress. she was very uncooperative, told us that all her beds are alike, she is not prepared with a rack and we can leave the hotel. in any case she will charge us the full pay for three nights. we stayed for a night,but the next morning we had very stiff backs, had the second diccussion with mrs.lichtle with the same results an left the hotel. mrs lichtle charge the full stay on my credit card. by the way, in half an hour we found another room at "hostellerie des papes" in eguisheim, with decent beds and stayed for two nights.
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- Also Known As:
- Saint Hubert Hotel