We live in Chiang Mai and wanted to go to the nearest hot springs so chose this resort to stay for a night. We were greeted by very friendly staff. In the evening we ordered room service, the food was fresh and delicious! Our room was spacious, unusually clean compared to other resorts and hotels we had stayed in, and nicely decorated. The breakfast buffet was great and had several vegan options which I was absolutely delighted about as it is quite a rare thing in Thailand.
The resort looks amazing, tiny but very beautiful. Out of all cascaded pools only one was clean and appealing but we didn’t mind as we swim quite often in our condominium pool in Chiang Mai. As for other facilities, we didn’t have a chance to use any of them so I can’t say anything bad or good about them.

As a weekend getaway from the city and to hot springs it’s a much better option than Pai Hotspring Spa Resort: it’s closer, the staff are friendlier and speak better English, the rooms are cleaner and more spacious, the restaurant food is more varied and delicious.

I really liked this resort and hope they improve all the little and big downsides other travelers have written about and become the best resort in the area, they actually have such a potential. Good luck!

We stayed at the hotel for 3 nights and it was fabulous. The staff were very helpful and so lovely, our room was great. The hotel is about 45 minutes from the centre of Chiang Mai but there is a courtesy bus and the taxis are very cheap. It is near the hot springs and we had a great morning there.
The pool didn't look too appealing so we didn't go in. Next door was a supermarket/bar and we had a great time socialising with the local people.
Overall I would highly recommend this hotel.

My partner and I took advantage of a great deal on secret escapes to stay here for a week during the Easter holidays. We were aware of the distance from the centre of Chiang Mai but didn't mind as hotel looked fantastic. The day we arrived all of the pools were green and totally unusable as they were stagnant. Disappointing as the whole reason we chose to stay here was because of the idyllic location and services which are needed if you're going to justify the distance away from the centre. The main pool was drained and cleaned and ready for use by our third day. Throughout the week there seemed to be some activity with the other pools as one was drained and then left. The day we left none of the other pools had been cleaned and they began to smell quite bad as they were still stagnant, so we only had one usable pool for the duration of our stay. Many of the staff struggled with English (our problem not theirs I know) but this did make things difficult. One day we asked to if we could pay one of the hotel drivers to pick us up from the city centre as we would miss the 4pm shuttle they provide and offered to pay them the taxi rate. They agreed and promised to send someone and we agreed a rough time. Rang to ask them to pick us up, driver gone home so couldn't do it. Unprofessional and disappointing service. Rock bar and cafe never opened once either during our stay. Disappointing as there is a great little viewpoint above the rock bar with tables etc that would have been great to sit and have a drink on an evening.

On the other hand, rooms were spacious and wonderfully clean. The thai food in their restaurant was delicious. Pricier than in Chiang Mai but still better than UK prices. Drinks were massively overpriced. Souvenir shop and mini Mart on site not open once during our stay, but there is a little shack next door that sells basic groceries and this was amazingly cheap.

We used their bikes which are free to go down to the hotsprings and they provided a map for us as well.
Staff are generally friendly and we were welcomed with a drink on arrival and shown around our room.

This hotel could be amazing but there were many issues that made our stay very average. I would have been unimpressed if we had paid full price rather than the secret escape deal as the facilities were not as advertised.