The hotel is situated miles away from anything, so most people seemed to go out in the morning and get back late afternoon. When we were there, the shop next door was closed, as was the little shop at the hotel. This wasn't a problem for us as we were only there for a few nights.
The shuttle into Chiang Mai costs 50 baht, which is ridiculously cheap for a 50 minute ride. We enjoyed a trip in to the city ourselves and really enjoyed looking round ( The silver temple is not to be missed!).
Our room was very nice indeed. The balcony, however, looked out onto a concrete wall, which was a shame as we were in the heart of the countryside.
While we were there,they had an issue with the pool, It went very green and was unusable. They were working on this and it was getting better by the time we left, although we would have been unhappy if we had been staying there as our main holiday.
The food in the restaurant was very nice indeed. Although it was more expensive than restaurants in town, it was still cheaper than in the UK. Drinks were expensive.
We had a fabulous half day excursion, in one of the hotel cars. . We were taken to a waterfall, to caves ( fantastic) and to the hot springs. On the whole a very nice stay, but with a few issues which were In the process of being sorted out.