My mother and I stayed here for 6 nights after being in the city for 6 nights. As advertised we thought it would be very relaxing, have a massage, go to the spa, have some nice dinners and swim in the pool. What a let down!
We stayed for 6 nights so had airport transportation included ( which they don't tell everyone -other guests were not aware) but useful to know as it actually costs 1,000 baht to get there and no taxi driver really knows where it is. After emailing multiple times I eventually got a reply saying that they would pick us up from our hotel in town at 3pm which we had kindly requested. However 3pm came and went and eventually after phoning our hotel a number of times they showed up at 4:45, refused to drive down the side street near our hotel so we had to carry our heavy bags to meet them ( all our other tour companies had managed to drive down there)
We arrived at the hotel, and included in our deal was 15per cent off a spa, however even though advertised there was no spa! We also asked for a map of the area for walks which they did not have, and after reading reviews was under the impression you could book tours from the hotel, however there was no tour counter. There was a room that said tours but no tour counter or anyone there all week. We wanted to go to the national park and they said we had to go from the city centre, and they found us someone to take us. We also had to pay them 1400 baht to have transport to the city centre and back. Anyway we booked our tour for later in the week.
When the day arrived they dropped us in town, and to be picked up at 6pm. When 5:30 arrived after our tour operator calling them as we did not trust they would be there, they said they could not pick us up till 7, after a very long day and being very tired and paying for this service booked 3 days in advanced we were less than impressed. After complaining, to which there response was to apologise and laugh they did give it to us for free, but we would have rather been back in time.
Now to mention the real bad point... The food and restaurant. Words cannot describe how bad this was. Our first night I had the pasta which cost 3 times the meal in the city and was smaller than a handful with some tomato sauce. After that I stuck to Thai food. I'm vegetarian and there is pretty much nothing on the menu that is vegetarian. Trying to find someone that would understand the word vegetarian was even harder. The meals are very much overpriced and not as tasty as the food you have in town. With staff that cannot understand English.
The breakfast was limited, and very naughty they had things that you could have but you had to ask for them, which they did not advertise. For example no fruit was put out but you could ask for it, same as boiled eggs, cappucino, scrambled eggs. If you didn't know then you would be stuck with waffles or processed ham or fried egg with toast for the whole week. The coffee when it came was cold and they said the machine was broken most of the week.
We also asked for some wine with our meal, we tried 3 bottles and they were all bad. We found one bottle on one night but then they couldn't find it again the next day. Stick to the beer!
In addition there is meant to be a rock bar and an Irish bar but these are closed at the moment I guess because of the low season. We asked for them to open it to play snoker but they refused.
The pool is nice and the accommodation is clean and it is in the middle of the mountains so nice for a wonder into the countryside.
I would only stay here if you have rented a car (as the shuttle and taxi they provide is so unreliable) and plan to go into the city for dinner every night. Then this place is very relaxing and very nice pool to sit next too and swim. However bear in mind that the city is an hour drive and I'm not sure how easy it is to park.