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Reviewed 4 weeks ago

Having stayed at Heledon several times now I feel I should have written this review earlier,the staff and facilities are first class great team on reception. I have just booked up again to stay can’t recommend this hotel highly enough

Date of stay: January 2020
Thank owendavidson2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHellidon, The Team at Hellidon Lakes at Hellidon Lakes Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your review Owen, we all strive on our guest feedback and we will certainly all take great delight to learn your comments - especially the reception team. We hope to see you again very soon

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Reviewed 4 weeks ago

I usually stay here to visit Silverstone. Have been doing this for many years now. 2019 I decided to bring the family. My son still says this is his favourite hotel of all time. the location is breathtaking. The food is fantastic, the staff are very friendly and the rooms are great. It has a very special charm, so much so that I am already booked in again for 2020. Looking forward to staying with you again folks. Thanks for looking after us.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank Dalcuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHellidon, The Team at Hellidon Lakes at Hellidon Lakes Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your 5 star review! It is great to have guests return and become our "regulars" and even better to learn we have become a family favourite! We look forward to seeing you again very soon

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Reviewed January 19, 2020

I took my daughter for her 30th birthday, she hadn't experience anything like it before. I was a little disappointed with the pool and changing rooms as they need updated but this is obviously a work in progress. Every single member of staff were very accommodating. The spa side of the business is lovely and Jess gave me the best stone massage ever. She made us both feel comfortable, me being a large lady and my daughter being a bit shy, excellent service. Lunch was lovely, especially looking at the views. We were a little early for dinner but they heard us say we were hungry and let us start half an hour early, so thank you chef and co. Breakfast again was lovely, room was lovely furniture was a little tired but everything was very clean. Laura had a lovely surprise of chocolates from the staff as well. The whole experience was amazing and the disappointment with the pool and changing rooms soon disappeared. So thank you all, from Management to cleaning staff.....to the management, your team are obviously happy in their work and it shows that this comes from the Management down. Thank you again.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 833michellek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHellidon, The Team at Hellidon Lakes at Hellidon Lakes Hotel, responded to this reviewResponded 3 weeks ago

Thank you Michelle for your fabulous review, we are delighted we were able to help make your daughters birthday a memorable experience. The hotel is going through refurbishment, the Spa and Leisure Club are currently a work in progress with the next stage of refurbishment being the bedrooms. Everyone here at Hellidon enjoys their work indeed and will be happy to learn their enthusiasm and commitment shows to our guests. We hope to welcome you back soon.

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Reviewed January 13, 2020

Two of our daughters and I spent the night here and used the facilities and were very happy, until we found some peas on the floor under the window. Within five minutes a cleaner appeared to vacuum. As I am in a wheelchair I had called ahead to ensure I could access the spa. On arrival I was told the access was limited due to building work making the route muddy and full of building materials and a skip. This made my trip to the spa extremely awkward. Getting ready for dinner later in the evening the room phone rang and it was reception informing us a solution had been found, a golf buggy would collect me and transport me. Well done to the staff for that. The staff kept asking if we needed anything and could not be more helpful. Such a lovely service and they did not make me feel as though I was being a nuisance, which happens very often at hotels and spas. The room was large and had everything we could need. The dinner in the evening was delightful, steak for two of us cooked to perfection as was the lamb although the Eton mess dessert was very short on meringue. Some VERY loud and annoying diners at the table behind ruined the atmosphere a tad. We all had a massage the next morning which was wonderful. All in all a lovely weekend trip I would love to repeat.

Date of stay: January 2020
Thank Josephine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHellidon, The Team at Hellidon Lakes at Hellidon Lakes Hotel, responded to this reviewResponded 3 weeks ago

Thank you Josephine for such a lovely review. We are glad we could accommodate your requirements - even though in an unusual way with the golf buggy! Our team endeavor to ensure we provide a friendly, professional service and they will be delighted to learn of your comments. We hope you and your daughters will return in the future.

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Reviewed January 3, 2020

Our family room was big and spacious, the gym, spa and pool were all excellent. There was even a bowling alley that we enjoyed.
The food is very good and the staff are nice and helpful. We spent 3 nights and it was a welcome relief from our busy city life.
The only downside was, in the restaurant even when it is obvious that you are with a child, a children's menu is not offered unless you ask for one. If you do not ask for a children's menu, your child will end up ordering from the adult menu and you will pay the full price for it. We noticed this after our third dinner and once i mentioned it, i was informed by a Duty Manager that this is their hotel policy. A children's menu is only offered it the guest asks for it.
We shall surely go back, it is a nice hotel and next time round, we shall surely ask for the children's menu when ordering for our daughter.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank spankitee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHellidon, The Team at Hellidon Lakes at Hellidon Lakes Hotel, responded to this reviewResponded January 5, 2020

Thank you for your review - Hellidon Lakes is the perfect location for a quiet break, out in the beautiful Northamptonshire countryside with great facilities from golf and leisure club and spa. We will mention your comments about offering a children's menu. We hope you will return and take advantage once again of the hotel and all of its facilitates

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