We stayed in the hotel in June with a Great Rail Journeys (GRJ) party. The hotel is located a little up the hill by a stream and it is a 10-15 min walk from the station. This is a bit of a slog in hot weather, although a taxi can be taken for a few euros. The town of Jenbach is disappointing with a couple of supermarkets, a few basic shops and one or two restaurants but we failed to find a cafe other than the one at the station. However Jenbach is a good base for exploring the Tryol, which is why GRJ use it. There are mainline trains East & West plus a mountain steam railway to Achensee and the narrow gauge Zillertal railway to Mayrhofen. There is an excellent outdoor lido with 4 pools of varying sizes.
Our review of the hotel is mixed. It comprises 2 blocks in an L shape which are joined by a internal bridge on the first floor. We paid extra for a balcony but were disappointed to find there was no view because it was at the back of the extension and faced the valley side There were trees at the back that made our room quite dark. We spoke to a late booker who was given a front room with a balcony at no extra cost – no idea if this was down to the hotel or GRJ but pretty annoying. The room itself with quite large and well furnished including a sofa and easy chair. The bathroom was fine and everything was very clean, with towels changed nearly every day. There was a safe but no aircon, no fridge and wifi access was chargeable at 10 eur per device (not per room). There is a small lounge and bar but this was only open when the evening meal was being served. There was no computer that guests could use for internet access. The hotel does have a 10m pool and sauna on the top floor.
The food was reasonable but nothing special. There was a good selection of things for breakfast and dinner which had 4 courses with a starter, soup, main & dessert and was served by the staff. The only choice was from 3 things for the main course, which we had to nominate in the morning each day. Many people declined the starter as they didn't want to eat too much. Water was provided on the tables. The staff were efficient at serving a large number of meals at the same time but were a little abrupt at times (I don't agree with other reviewers who say the staff are rude, they just don't have any time for the niceties).
The main negative is that the hotel does not provide any sort of experience for people on holiday. The public areas are locked up for most of the day so you cannot get a coffee or a beer or use the lounge (and you struggle to get anything in the village). People in our party said that there were often no staff on duty apart from the cleaners (who by the way were very pleasant and spoke to you). There was absolutely no information in the room about the hotel, the town or the area. You could stay at the hotel and not realise that it had a swimming pool! Also there were no signs with emergency instructions in the rooms, although it had fire doors and marked emergency exits. Maybe Austrian regulations are different to British?
To conclude, this hotel is ok if staying as part of a group like GRJ but I would not recommend it to independent travellers. It is fine as a base for a group with organised days and a Tour Manager but a solo guests would be very much on their own. A little bit of effort on the part of the owners could it improve no end.
Finally I can recommend the KZ restaurant just up the hill behind the hotel as a place to eat. Our party of 27 had an excellent meal there on the night when the hotel kitchen was closed. We booked in advance but a small party should not need to.
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- Also Known As:
- Jenbacherhof Hotel Buch In Tirol
- Jenbacherhof Buch Bei Jenbach