On first arrival Hotel Jenbacherof is impressive but after a few days you begin to realize that this 'family run' hotel is operating for the benefit of the family and not the paying guests. It is large and surrounded by the beautiful Austrian Alps but even the local Spar shop can claim this.
The problem with this hotel is that it does not seem to want to fully accommodate it's guests, as other reviewers have pointed out, it is run like a hostel (but of course at expensive hotel prices). The rooms seem nice at first but then you realize they lack the basics that you need if you are staying for more than a few days.
There is no air conditioning which is essential as the weather in Summer can be very hot and humid).Also there is no opportunity to get any portable fans from the hotel. If you wanted to keep a cool drink in your room, forget it, there are no mini bar style fridges. Also if you needed to get something from the bar you won't be able to do that after 10pm because the entire complex closes down, you will be locked in (or out) and even though there is a system to let yourself in by another entrance,this like many other things is not communicated. Because there is no-one to communicate with! The family only return in the morning to serve breakfast, do admin and get ready for dinner later in the evening.
The food is basic,and served in the brisk manner of a group of dinner ladies in local folk costume and that old trick of making things so salty that you spend more money at the bar (while it's open) really does apply here. I witnessed along with other guests family squabbles and there is absolutely no attempt at all for any false appreciation that you have chosen to stay there.
I would say there is a feeling of contempt for the guests. Thats what it felt like to me and my party anyway. You are not allowed to use the hotel lounge in daytime hours and there is absolutely no information for the tourist or traveler apart from a map of the village. And there really isn't much in the village anyway.
For those seeking further reassurance there isn't much in the way of fire safety either. Because the doors are locked at night and the staff/family are elsewhere hopefully no-one will get to find out if the limited fire instructions and hidden fire extinguishers (behind plastic trees in the hall stairwell) would be of any use.
Seriously this hotel was a major disappointment and until someone makes this family get their act together best to avoid.
For tour operators forget Jenbach, nothing for tourists to see here.Be more imaginative and give your customers some real sense of Tyrolean hospitality in one of the many other (far prettier)towns and villages in the nearby area.
Apologies for the negativity but I feel it best to warn you before you find out for yourself.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Jenbacherhof reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jenbacherhof Hotel Buch In Tirol
- Jenbacherhof Buch Bei Jenbach