We stayed here for a week from 4th June 2014 as part of a Great Rail Journeys Group on a tour called Railways of the Austrian Tyrol, paid extra for a room with a balcony and were pleased we did, after comments from other members of the group who did not upgrade. Nice room, but no coffee or tea facilities in the room, we had a safe which was at ground level, with the instructions for use at the very bottom of safe door, which meant to be able to activate you had lie on the floor, not so easy when you are approaching 75. There was no information regarding the working of the TV and the WiFi was a joke, we paid 10 euros for the login and password, but we both had a I-Pad it meant another 10 euros to connect the second, what a rip off. There was no A/C and the temperatures were in the high 30's for most of our visit, most uncomfortable at night.
We had a couple of free days when we were at our leisure, but we found that the Reception area was closed from just after 10am until around 4pm, what hotel has no reception available during these times, one of our group who was not in the first flush of youth was refused admission when he had forgotten something from his room and was diverted to the tradesman's entrance and not too politely.
We were advised on the Friday night that a local band was playing just up the road and the music would last till about 10.30 and our support would be welcome, we went and came back to the Hotel at around 9.45 and it was all locked for the night and we had again to use the alternative way in. The management were aware of where the whole group had gone, in fact they recommended it, and then they locked us out.
Now to the food, the breakfast was bland, no variation at all same thing every morning, the dinners were a little better, but we had to select our meal the night before, couldn't believe it and also there were only 2 alternatives or a veggie dish. The starters were all the same, like it or leave it, followed by soup, main course and sweet(again no choice) followed by tea or coffee.
There was no lounge as such, the service from the bar was terrible, they wanted us to all eat at 7pm but very often no one to serve at the bar at this time, we gave up in the end and went to a restaurant behind the hotel for an after dinner drink. We ate at this restaurant on our non hotel dinner days, and they were the 2 best evening meals we had.
We felt for what we had paid, it was a great let down, it was our first rail holiday and probably our last, the hotel did not live up to our expectations and certainly not as described in the brochure, our tour manager did his best but he was fighting a losing battle. I have worked in Hospitality for a family owned Hotel Chain, albeit in a financial capacity and am sure that they would not leave the reception area unmanned during the day, and there was always a night porter on duty.
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- Also Known As:
- Jenbacherhof Hotel Buch In Tirol
- Jenbacherhof Buch Bei Jenbach