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“Can't agree more with the other review”

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Mas de la Bertrande
Ranked #1 of 1 Hotels in Beaurecueil
Reviewed July 22, 2006

A friend suggested we stay here because it was close to their home in Le Tholonet. I had read an acceptable review in Fodors, so decided to change our reservations from the Hotel Cezanne in Aix proper - the worst decision of our entire, fabulous vacation.

The room we were in obviously hadn't been opened in several months. I knew there was no air conditioning, but there were no screens on the windows and no way to get cross ventilation. It was about 95 degrees the night we stayed there, so trying to sleep inside a small, hot, room with the doors closed was useless. The bed was uncomfortable and there were all manner of bugs in the bathroom. Imagine having to hose down the tub to rid it of spiders and a millipede before rinsing off with the hand-held shower.

We decided we couldn't stay the second night we had booked and you should have seen the show the daughter put on, only to be followed by a better and louder one by her mother. A third woman joined in and it was like being in a swarm of angry bees. They yelled, they screamed, the pulled out the fax I had sent to book the rooms (their internet "was down" and they couldn't respond to my email - I should have known then and there). A well-rehearsed routine, no doubt - this must have happened hundreds of times before.

I assumed that something must have happened to the place over the past year to make it so unappealing, but the other review makes me realize that this has been going on a while.

Don't make the same mistake that we did, please.

  • Stayed: July 2006, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
2  Thank beav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 10 of 44 reviews

A TripAdvisor Member
Bethesda, MD
113
Reviewed March 12, 2005

The persons (a mother and daughter) running this place are extremely rude and dishonnest. They charged us extra breakfasts on the day of departure. We figured it out and they wouldn't reimburse us. The food was terrible. The dog's owners takes an occasionnal dip in the swimming-pool!!! I came back one night at 1am to find the mas locked. I had asked directions to the train station to the hotel receptionnist when I left at midnight (she knew I would be back late). She never told me my key set did not include keys to the mas front door. At 1am I was locked out!! I had to climb over the roof of the mas back to my room!! (By the way, that meant that my husband and my kids were locked in the mas. And I found an article in the lobby about a fire that had ravaged the mas some years before.....)
You can find much better than that in Provence. The people there are very welcoming and warm. The Mas de la Bertrande is not representative at all of the hospitality of Provence.

  • Stayed: August 2001
    • Value
    • Rooms
    • Cleanliness
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13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Arlington, VT
116
Reviewed April 18, 2003

After staying at 4 star hotels around Provence, we were not expecting the luxury from the Mas de la Bertrande.. What we did get was a very cool reception, a filthy swimming pool and dank and musty smells emanating from the reception area...after that, we didn't need to see the room , but put our car quickly in reverse and went back into Aix!!!

16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2016
Google Translation

  • Stayed: September 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank pascale_demay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2016
Google Translation

  • Stayed: July 2016, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Elodie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2015
Google Translation

Stayed: July 2015, traveled with friends
2  Thank quentin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2014
Google Translation

  • Stayed: August 2014, traveled solo
    • Value
    • Cleanliness
    • Service
2  Thank belsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mas de la Bertrande

Address: Mas de la Bertrande 487 Chemin de la Plaine, 13100 Beaurecueil, France
Location: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Beaurecueil
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Beaurecueil
Price Range: $65 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Mas de la Bertrande 2*
Number of rooms: 10
Also Known As:
Mas De La Bertrande Beaurecueil, Provence-Alpes-Cote D'Azur, France

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