This is a great hotel, but it could be even better. The service is very good, but there were several times I had to ask for things more than once (i.e., for my private sunning area to be set up, for ice to be delivered, etc.). I know, these are not big problems in the larger scheme of things, but when you are at a resort like the Aleenta, everything should be perfect (and it almost is).

I stayed at Aleenta for 3 nights at one of their Pool residences. THe moment I entered the facility .. I was way to impressed. But the euphoria was short lived. The room allocated, thought one of the priciest and says "Sea views" had barely any view. That was a pity.

On much negotiations we were shifted to a better location room next day. Apart from this inconvenience ...we loved everything abt this place.

About the Room:
Spacious... I am in real sense. Give an panaroma view with glass walls around. Simple but beautifully decorated.
For a family of 3 a 200sqmt was way too big.

Food was awesome. Could be customized and comes with an aesthetics. Even though we had a car, we preferred to dine at Aleenta's various restaurants.

Beach was reasonable. Beach is around 2km long and almost no one around ... but anything more than 100m from the resort is dirty and smelly.

We've just returned home from five glorious days of basking in the oasis of calm that is Aleenta. My wife and I had intended this return visit as a getaway to celebrate our 10th wedding anniversary. While this reservation was made directly with them, we experienced some hiccups in communicating with the reservation staff. We were arranging our flights at the same time and it was frustrating that the reservation could not be confirmed as timely as we'd expected from a luxury resort. It took some phone calls,a string of reminder e-mails and a change of reservation staff in attendance before Khun Chitchanai stepped in to assure us that a reservation had indeed been made in accordance to my requirements.

However, all was forgiven, well mostly, when we checked in. Hem from the Front Desk extended us a very warm welcome. He'd remembered us from our stay earlier in August this year and made us feel appreciated as return guests. We had booked a Beachfront suite and it was just what we needed- steps away from the beach, with a pool yet affording enough privacy between the suites to remain exclusive. My wife was tickled pink when the nice lady from the suite next door asked if we were celebrating our honeymoon. We even had scattered rose petals and towel-shaped "swans" on the bed when we first checked-in. We were also offered a complimentary milk bath which we did not use. It was a really nice gesture but it would have been great if the resort had accurately identified the event as an anniversary instead of a honeymoon.

Fortunately, the rest of our stay was just perfect. Our housekeeper, Ha, was impeccable in his duties even with the evening's turndown service. He's a quiet fellow who did not converse much but always with a ready smile and was extremely attentive. I was particularly impressed with his ability to anticipate our needs even when we did not voice them.
He carefully laid out beach towels without being asked, while we dipped in the pool. On another occasion, while he was cleaning the room, my wife casually mentioned to me that there seemed to be a pungent odour around the shower area. We were pleasantly surprised upon our return later, that Ha had used essential oils with the aromatherapy burner to mask the smell that originated from the palm tree at the shower area. He might have gone the extra mile too because the odour was gone for good the following day.

In another life, my wife and I had worked in the hospitality industry so we value good service when we see it. While Aleenta is a beautiful property, the simple reason we intend to return again is because we were bowled over by the great service we received from Hem and Ha.
Also, kudos to Wipada from the restaurant. This charming young lady had also recognised us from our previous stay and was most helpful in providing suggestions on where we could find good food off the premises. In my opinion, these members of staff personify the highest standards of genuine and warm Thai hospitality that we appreciate and certainly look forward to experiencing again.