Our stay in the Piccola Vela was very enjoyable, a comfortable hotel with excellent food and friendly staff without whose help and that of the Inghams rep, Frederica our lovely holiday could have been completely spoiled by a last minute accident.
On our last morning in Desenzano before returning to Leeds my wife dislocated a bone in her foot whilst crossing the road near the Prosechiria. Their staff were extremely helpful, ice for the foot and calling a taxi to take us us to the Piccola Vela. Despite it being Saturday lunchtime and change over day the manager was wonderful getting a wheelchair and contacting the Inghams Rep, Frederica. As we were due to leave at 4 pm and it was now 12 noon the manager drove us to the hospital, escorted us inside and explained the situation to the desk staff. Before leaving the manager left his card telling me to phone when we were ready to return to the hotel.
After nearly 3 hours at the hospital having the foot X rayed and bandaged, we were given the X ray disc( no charge) and told not to weight bear on the foot. The manager returned as promised, helping to settle my wife in the lounge and saw to it that we had coffee and a snack.
When the wonderful Frederica arrived she had changed her working hours so that she could accompany us to the airport. She drove me to find a chemists that was open, to buy some
crutches. At the airport Frederica arranged for a wheelchair and sorted out suitable seating as my wife needed an extra seat to rest her damaged foot on.
I hate to think how much more could have gone wrong without the kindness and care we received from everyone that afternoon and I can't thank them enough.
Mille gazie a tutti,
- Official Description (provided by the hotel):
- Piccola Vela Hotel, a magnificent villa on the shores of Lake Garda and near Desenzano city center, offers its guests extensive space to relax in the peace of its garden, by the beautiful internal rooms, or at the solarium pool. The hotel rooms are equipped with: Air Conditioning, Telephone, Bath or Shower, Satellite TV with free Mediaset Premium, WI-FI, Minibar, Safe, Hair Dryer Piccola Vela Hotel is also the ideal place for private and business events The meeting rooms are equipped with: sound system, audio recording, video projector, overhead projector, free wifi. The elegant à la carte restaurant with reservation, offers the best of traditional Italian dishes and international cuisine. The hotel also has a large garage and outdoor parking, lounges for reading, a bar with table service. The reception with multilingual staff, is open 24 hours on 24 and offers tourist information and booking service to sightseeing tour. There are bicycles and mountain bikes to rent. The hotel has also joined the project Bike Hospitality, respecting the standards of cyclists. ... more less
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- Also Known As:
- Piccola Vela Hotel
- Hotel Piccola Vela Desenzano Del Garda, Lake Garda, Italy