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“I needed excellent customer service..and that is what i got...”
Review of Residence Il Sogno

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Residence Il Sogno
Certificate of Excellence
Reviewed July 1, 2013

After reading many customer reviews, booked Residence Il Sogno Apartment for 5 people. Clean, neat and excellent customer service. Nothing else required, while much more offered. Highly recommended. Only hoped to find better weather, as it rained nearly everyday last week of june. Close to center, close to markets, short distance to huge shopping center il leone.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank Wajjin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretario di ricevimento at Residence Il Sogno, responded to this reviewResponded July 4, 2013

Dear Guest,
we wish you to thank you for your nice words and we really appreciate the time you spent to write this review.
The daily efforts to maintain the high standard are reinvigorated by these words, I will share your review with the Team involved in this project. Many thanks from all of us.

We really hope to welcome you back in the future.
Best Regards. Salvatore

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101 - 107 of 296 reviews

Reviewed July 1, 2013

We have just returned from a wonderful 10 night stay at Il Sogno, and found it to be excellent in every way. It's usual to have 1 or 2 little grumbles about a place, but nothing here! Wonderful warm welcome, we found all the staff very friendly and always willing to help with local info, bookings etc..

Like a recent reviewer we were in room 315 (a studio apartment) and agree with all they have said. Very clean (something I am fussy about) and spacious enough for us as a couple. We paid the 10 euro a person to have the breakfast and would recommend it. Great choice, nicely presented, fresh continental breakfast on a help-yourself, buffet basis. Well worth the cost to avoid having to worry about shopping as we did not find the local supermarket very good for anything beyond water, milk and snacks.

The pool is very nice and we used it on a couple of days just to chill-out and take time off from touring.. it never got too busy.

The Residence location is superb in a quiet residential area, but still only a 5min stroll to the centre, for shops, bars, restaurants and the port, and 10 mins to the station (yes, uphill on the way back, but not too bad.!)

Desenzano is a great base for touring the lake by ferry or using the train to visit Venice, Verona or Milan. The town itself has a good variety of bars and restaurants. We ate out in the town every night of our 10 nights and never had a bad experience, its just service and price that varies. Of the places that we ate at more than once, "Vivi Cafe" opposite the port, and "Cristallo" round the far side of the small harbour, offered good value for money and friendly service for a basic menu rather than "fine dining".

Tips:
1) check ferry timetable carefully for return times. For most places on the lake you have to choose to stay either 1.5 hours or 4.5 hours+ - nothing in between.
2) Malcesine and cable car to Monte Baldo was well worth the 3 hours boat trip (each way) for the stunning views. Was very busy though and we queued for about an hour to get up the mountain, so allow plenty of time that day.
3) The taxi transfer booked by Salvatore for us back to the airport (mr Matteo ?) was worth the 65 euros as it saved us the walk to the station with luggage and then bus transfer. He was a careful, safe driver. A rarity from our experiences of taxis in italy!

Overall, one of the best holiday experiences we have ever had and will certainly return. We will highly recommend the Il Sogno, but at the same time want to keep it a secret.

Finally, Thank you Salvatore and all for a great stay at your lovely residence and for being patient with my stumbling attempts at speaking Italian. I'll keep up the lessons and try again another year!

Room Tip: All rooms have a balcony. Higher floors will have a better view ( just) of the lake.
  • Stayed: June 2013, traveled as a couple
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Thank KeefandJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretario di ricevimento at Residence Il Sogno, responded to this reviewResponded July 10, 2013

Dear Guest,
many thanks for your amazing review. I appreciate the time you spent to describe the experience you had at Residence Il Sogno.
Your information on our Residence, Desenzano del Garda and Garda Lake in general are very useful to all those who want to spend a few days in our lovely town. We are delighted that you enjoyed our breakfast and that the stay went well.
We are very proud about your kind words, a strong message to enforce our will to do always better. I am delighted to read that you would return in residence and wait you for a next time with a good italian!!! :-)
Thanks again. Salvatore

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Reviewed June 23, 2013

We spent eight days at Il Sogno and had a wonderful time. The location is very peaceful yet only a short stroll to the lake and all the shops, bars and restaurants. The staff were extremely efficient and helpful. The swimming pool was fantastic. Our room was very spacious with self catering facilities - fridge, electric hob, microwave. We had a very secluded balcony with table and chairs.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank carolynuk949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretaria di ricevimento at Residence Il Sogno, responded to this reviewResponded June 26, 2013

Dear Guest,
thanks for the wonderful review. Reviews like yours encourage us to do even better.
We are very glad that our Residence and Desenzano you liked.
We look forward to a next time!
Best regards
Staff

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Reviewed June 12, 2013

My wife and I have just returned from a stay of 10 night at the Il Sogno. In virtually all respects, we found the place to be excellent. Our room, a 'Superior' studio apartment, number 315, was spotlessly clean on our arrival. It was airy and spacious, with a good-sized and well-equipped kitchen area, a dining table and chairs, and a large bathroom with a walk-in shower. There was only 1 easy chair but there was a spacious balcony with table and chairs and a (distant) view of the lake.

Our room overlooked the neatly-kept front garden area and there very little noise in the evening from passing traffic, as the street where Il Sogno was situated was a dead-end. The position of the residence was brilliant, with the train station being about a (slightly uphill) 10 minute walk away, and the town centre and the boat terminal about a (slightly downhill) 10 minute walk away.

We did not have breakfast there, as there was an adequate, if not brilliant, supermarket nearby, where we could buy all we needed for breakfast. The pool area looked attractive but we did not use it, as we were out-and-about most days. Desenzano is a great centre for touring, even without a car, as the train station and boat terminal are so close. We visited Venice and Verona by train and also spend several lovely days hopping from one lakeside town to another by boat.

The staff at reception were very helpful with our (sometimes) fiddly requests and spoke adequate English. My only serious qibble was that the daily room-rate was inclusive of use of the basement garage, even if you didn't have a car! It would have been fairer to charge separately for the use of a garage space.

Overall, the Il Sogno was really excellent and I would not hesitate to stay there again if I revisted Lake Garda.

  • Stayed: June 2013, traveled as a couple
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Thank allanlGlasgowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretario di ricevimento at Residence Il Sogno, responded to this reviewResponded June 17, 2013

Thanks of your beautiful words and useful information about us and Desenzano.
We are very happy that your stay is spent well. The reviews like yours encourage us always to do better for our guests. We hope see you a next time. Kind Regards.

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Reviewed May 7, 2013

Stayed in this great hotel for 4 nights last week, it is very clean, well kept, easy to find, just few minutes from the lake and with great garage...breakfast is very good, nice choice, wonderful coffee...our apartment was "Margharita", it is big with two bedrooms two bathrooms and nice terrace, there were 2 families, 4 adults and 3 children and there was enough space for everyone ...only minus is that it is little in the shadow and maybe little damp, don`t get me wrong everything is very clean but since it is on the ground floor and not renovated it is somehow dark inside...I must say weather was not good so maybe that is the reason why we felt like that, and I would suggest to ask for apartment on higher floors...staff is great, they offer every help you might need, and I would always reccomend this hotel to everyone.

Room Tip: choose a room on higher floors
  • Stayed: April 2013, traveled with family
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Thank JasminaP28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretario di ricevimento at Residence Il Sogno, responded to this reviewResponded May 9, 2013

Thank you for the nice review. We are glad that for the two families were well. Sorry for the weather was not good and you could not enjoy the patio with the sun. We were happy to be of help. We hope for a next time. Best Regards.

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Reviewed January 29, 2013

Il Sogno is an incredible hotel. The staff is friendly and will assist guests with just about any question. They are located just a few blocks from the lake and DZ piazza. We had a two bedroom suite which had plenty of space for my family of five.

  • Stayed: March 2012, traveled with family
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3  Thank miertsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Segretario di ricevimento at Residence Il Sogno, responded to this reviewResponded February 3, 2013

Dear Guest, many thanks for nice review,
We are glad that you and your family were well. We hope to welcome you again
Best regards.

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Reviewed November 9, 2012

Sleeps six and has 2 balconies, 1 bedroom with double bed and pull down sofa, living room has pull down sofa. Sofa in living room not too comfortable to sit on. Kitchen has no oven but still well equipped. Was much better staying here than hotel as more space and freedom of movement with separate bedroom. No restaurant but breakfast between 8 and 10 in lounge
Great discount for booking 1 month, was about the same for 2 weeks stay!

Room Tip: All rooms have balcony
  • Stayed: October 2012, traveled on business
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1  Thank Jimmy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneIlSogno, Receptionist at Residence Il Sogno, responded to this reviewResponded November 10, 2012

Dear Mr. Jimmy,

Thank you in advance for your nice and complete review.
About the Sofa bed not too comfortable in the living room, right this winter, we're going to remodel all the apartments Comfort, like yours, also in forniture, kitchen and of course the Sofa bed, So, will become all Superior Apartments.
But, still we will keep Apartments Comfort at first floor with nice view on the garden, just for people who needs Special rates for two weeks or more, one month, or more.
Thank you again, Hope to meet you again.
Best regards
Laura & the Staff

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Additional Information about Residence Il Sogno

Address: Via Bonvicino 2 A, 25015, Desenzano Del Garda, Italy
Phone Number:
Location: Italy > Lombardy > Province of Brescia > Desenzano Del Garda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Desenzano Del Garda
Price Range: $123 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Residence Il Sogno 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Il Sogno enjoys a privileged position, it is the only facility of this kind located near the historic center and the lakeside. Residence Il Sogno welcomes families in an environment fit for children: a large green space, an enviable location within walking distance from town center with boutiques and supermarkets. ... more   less 
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Also Known As:
Residence Il Sogno Hotel
Residence Il Sogno Desenzano Del Garda, Lake Garda, Italy

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