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“the only bad 1”

Otium Wine Restaurant
Cuisines: Italian
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed October 7, 2013

Having ordered our meal we waited 55 minutes before our starter arrived while all around us people were receiving their meals who arrived after us. We did'nt get our drinks for 30 mins. the overall meal was only average at best with very poor service.
throughout.

1  Thank bill839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 - 70 of 263 reviews

Reviewed September 15, 2013 via mobile

We waited over 40 minutes. Aperol came with no orange. We didn't receive any attention at all. No coperto, no drinks, nothing!
After am hour food finally arrived was not hot, lamb chops was over cooked.
Bill! Took 15 min to produce.
In short: STAY AWAY

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    • Atmosphere
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1  Thank kashyoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

We chose this the last night. Had to eat inside by a staircase. Ordered just a plate of pasta each, some wine and some water. This being Italy one expects some good house wine served in quarter, half and one liter decanters. They only served one glass at the time at a price that could buy 4 bottles in the supermarket across the road! And they only had mineral water in one liter bottles. Had to wait one our for a plate of penne and the portion was minimal. Overhearing the Manager and waiters speaking I found the answer: they were not Italians and it looks to me they should go back to school on how to run a restaurant.

1  Thank Martino56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

We thought we would give Otrium a second chance as we tried to get in on the first night but only had seats inside so decided to try the place opposite instead (Al Fattore very good too).
We asked for a table for 2, inside or out asked the waiter, out we replied. We were seated at a table right by the door despite a table being free in a much better spot.
We waited and waited for the waiter to come and take our drink order but that never happened. My wife asked me if we could move tables as we were really out of it, I asked the waiter as he went by and he looked offended that I'd asked and simply replied, yes in a rude manner.
So we were now sat at a lovely table waiting to place our order and again nothing happened, we were really having doubts now, if they can get it wrong before we've even ordered, do we really want to spend money in a restaurant that can't be bothered to even come over and take a drinks order within 20 minutes of arriving?? No is the answer, we decided to walk out as we had not ordered yet and felt the experience was going to be a nightmare.
I can't understand why some people work in this industry, it's not about waiters bending over backwards but a simple smile and politeness goes a long way to making you feel welcome, just pleased that we walked out when we did!!!

Thank Chewbackaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013 via mobile

Place does get busy and we snagged the last table the first time. The waiter was apologetic about the slightly longer wait times. But the atmosphere and the food made up for it. Came back two days later for an even better meal. Same waiter recognized us, was very welcoming and even gave us a few extras (as repeat customers?) Both times the food was fresh, tasty and with good presentation. I asked and received a very good explanation of the cheese I loved - burrata. Highly recommend.

    • Value
    • Atmosphere
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    • Food
Thank andreoutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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