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Grand Hotel Royal, BW Premier Collection
Ranked #1 of 51 Hotels in Viareggio
Certificate of Excellence
Reviewed August 16, 2014

We enjoyed our stay at this hotel.
All the staff were excellent,at the reception,the pool manager/lifeguard,and in the dining room.
The bedroom and bathroom were a generous size,clean and functional.
Breakfast was very good,with an extensive choice.
The large swimming pool and gardens were very pleasant.
Congratulations to the manager and staff for this well run hotel.

Stayed: August 2014, traveled with family
2  Thank SteveanBernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 17, 2014

Dear Guest,
Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned.
Best wishes

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329 - 335 of 1,308 reviews

Reviewed August 14, 2014

We spent a wonderful 5 nights in the Grand Royal to celebrate our silver wedding. We were upgraded to the Burlamacco suite which was a delight with views of the sea and the mountains, the hotel were also kind enough to leave a bottle of prosecco in the room on the date of our anniversary which was another thoughtful touch. We cannot thank the hotel enough for their wonderful gestures.
The suite was on two floors with a fantastic entrance hallway, it was very spacious with a lovely big bathroom, all very art deco and gorgeous. The bed was extremely big and comfortable and the bedroom and upstairs lounge were tastefully decorated. The air conditioning was very efficient and quiet, which is always a bonus.
The staff were so welcoming, friendly and professional it made our stay more enjoyable because of them all, especially the reception staff.
We also enjoyed the breakfasts in the beautiful ballroom, the food was delicious and there was plenty of choice. We really liked chilling by the pool, there was plenty of places to sun bathe and sit by the bar, we had lunch by the pool and it was very good.
We would thoroughly recommend the Grand Royal and we will definitely visit again, the sooner the better.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank JayC051517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 15, 2014

Dear Guest,
wow!!!!It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that.
Best wishes

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Reviewed August 12, 2014 via mobile

We have found this hotel by chance and so happy we did! The atmosphere, the decor, service makes you feel like you are part of the movie. Great Gatsby that is! Every single detail is taken care of from kids menu to gluten free options. The lobby and the bar are extremely inviting! This hotel would be a perfect choice for a family holiday as well as romantic getaway as well as a destination wedding! The staff went above and beyond to cater to all of our needs and when we extended our stay we're able to to find a great room for is, despite being fully booked. I was very sad to go , absolutely hope to return next year!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pearl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 13, 2014

Dear Guest,
Thank you for your kind words, which make for great reading. I hope you will continue to choose The Royal as your home away from home, and please do make yourself known to the Staff who will go out of their way to look after you when you are travelling to Viareggio or Tuscany again.
Best wishes

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Reviewed August 10, 2014

My husband and I must returned from a week in the Grand Hotel and absolutely loved it. Its a great old world gem directly across from the beach and well situated along the main promenade. Our room was a beautiful and very large corner room with sea and mountain views that were stunning. The reception rooms, bar area, restaurant and pool all just oozed charm and elegance without being formal or stuffy. And the staff were so friendly - if only every hotel was as enjoyable! Much recommended!

Stayed: July 2014, traveled as a couple
1  Thank SP_Dublin1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 10, 2014

Dear Guest,
It is always a joy to learn that we have made some special memories for guests to take away with them and cherish forever. Thank you for letting us know that you enjoyed your stay at The Royal.
We look forward to seeing you again and thank you for taking the time to let us know how much you appreciated our efforts.
Best Wihes!!

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Reviewed August 6, 2014

This is our second visit to the Royal Grand five years after the first and we weren't disappointed. it's a lovely hotel with that feeling of old fashioned tranquillity and good service that we often hanker after but never seem to find. Like an ocean liner cruising along in the golden age of cruising! The staircase from the entrance foyer matches the hotel's name very well. The evening meals in the garden were just as we remembered and the service as pleasant and efficient and a couple of times the hotel hired a very good musician to add atmosphere. We had a side room with a sea view and balcony. Furnishing is simple but good quality if we had one critique it is that the bed requires an upgrade it seemed a little 'tired' but a very good size. When we needed to use it the aircon was very good. The beautiful ballroom where we ate breakfast and meals (when the thunderstorms came!) is a huge room but breakfast is great with so many people coming and going and whatever you fancy is there.

The swimming pool is great and there always appeared space around the pool to sit, it's a good size. Having lunch there is a nice way to spend time.

The bar is a well run and a pleasant place to finish the day.

The hotel has an arrangement with the beach you get access to it with deck chairs and it is opposite the hotel just a few minutes walk. Part of the holiday is the Italian approach to beach holidays very organised and family centred. Our deal included beach access so it seems a good idea to use it and as it is just a few mins well worth it. The beach (Anita) is very well organised, very clean facilities and has a nice beach café where meals are very reasonable and good value and you can top up drinks etc all day. Once you get on the beach you don't want to leave!

We didn't notice problems with tour groups, we were independent (as appeared quite a few others) and always found staff helpful generally reception were good. Indeed I think less tour groups use this hotel as five years ago. .

Room Tip: Try a side room as the front might be noisy if you prefer stairs floor one is best
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank jimboSheffieldUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 7, 2014

Dear Guest,
It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal
Best Wishes!!!

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Reviewed August 5, 2014

This is a beautiful hotel with nice gardens and a swimming pool. The rooms are nice and roomy with tea and coffee facilities. The hotel is centrally located with the bus stop to Lucca literally at the corner of the hotel. We had a very good stay here but - and I hate to say this - I think the hotel and its staff are getting spoilt by all the tour groups with their meal deals and reps who sort out their trips and events. Staff at reception seemed to take more notice if you were part of a group rather than an independent traveller. Maps and information were pretty poor - as was information on using their beach partner. By the way don't. Go and find the beach location you want. It will probably be cheaper and also mean you can select where you sit. The hotel's beach partner has a set area where people from the hotel have to be - so you can't escape the hotel guests even if you want to! Breakfast was OK but pretty limited and after a few days boring. I'd stay again but only if the Villa Tina (virtually next door) was full.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Amanda-Cheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 6, 2014

Dear Guest,
Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again.
It is such a shame that you are left with this feeling from the hard working and highly trained staff. Shame has given you the wrong impression as it most certainly is not in our interest to look down on anyone. Everyone should be treated the same - as a VIP! I do however wholeheartedly apologise for any mixed messages you might have received and hope that you will return for another visit to the Grand And Royal.
I am also sorry that you had a mixed experience in the dining room!1
Hope to welcome you once again!!
Best Wishes
P.s
I adore Villa Tina, is very nice small Hotel 3 star with 13 room, but please you cannot compare The stunning Royal 114 room, outdoor area, Swimming pool, garden, privat parking 70 trained people staff and Villa Tina!!!

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Reviewed August 4, 2014

Our second visit to this lovely hotel lived up our expectations. It's been compared to the fading but regal beauty of a grand dame, and I would agree - its prominent position overlooks the Viareggio promenade, its pretty terraces and gardens are prefect for evening drinks, its luxurious art nouveau interior suggests its history.

The rooms are all very unique in size and layout - this time we had room 202 - a double room with a tiled floor and a good sized bathroom. Our windows overlooked the gardens, and up towards the mountains. The room was well appointed with tea/coffee, mini bar, lots of wardrobe space, shelves and draws. The room was always cleaned thoroughly too.

Breakfast is served buffet style and there is always a good selection of pastries, cheeses, meats, fruits and yoghurts. Hot food is also available. Particularly nice was the honeycomb which 'dripped' honey into a bowl. Delicious!

Dinner was served on the outside (covered) terraces when the weather permitted. Food and service were both excellent. The house wine is highly recommended! There was always an excellent choice of dishes on the menu, and there was never a problem with mixing and matching - I liked to have 2 starters, rather than a starter and main, or ice cream with a dessert - our waiters went out of their way to be accommodating.

This year we spent much of our time relaxing around the pool area - it is beautifully maintained by the ever pleasant Massimo. We usually ate a light lunch at the pool side snack bar, where Andrea mixes a mean cocktail too. Pre-dinner drinks with Guiseppe in the American bar were expertly served and the accompanying nibbles a nice surprise.

We celebrated a birthday in style, thanks to a cake made by the chef and organised by the Maitre d', and were given use of the hotel wheelchair when we did decide to venture outside of the hotel.

Yes, the hotel is lovely, but better still would be the helpfulness, professionalism and warmth of the everyone who works at the Grand Hotel Royal.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank 30statesJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded August 4, 2014

Dear Guest,
Wonderful! I could not agree more with your sentiments about the staff.. I believe them to be truly dedicated to the guests' enjoyment of their stay at The Royal , and in turn they take great pleasure in reading feedback such as yours. Thank you so much for your kind words.
Best Wishes

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Additional Information about Grand Hotel Royal, BW Premier Collection

Address: Lungomare Carducci 44, 55049 Viareggio, Italy (Formerly Grand Hotel Royal, Best Western Premier Collection)
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Viareggio
#1 Romantic Hotel in Viareggio
#1 Luxury Hotel in Viareggio
#1 Family Hotel in Viareggio
Price Range: $101 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Royal, BW Premier Collection 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio

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