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“A GRAND OLD LADY.” 5 of 5 bubbles
Review of BW Premier Collection Grand Hotel Royal

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BW Premier Collection Grand Hotel Royal
Ranked #1 of 53 Hotels in Viareggio
Certificate of Excellence
London, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A GRAND OLD LADY.”
5 of 5 bubbles Reviewed October 31, 2013

We have been coming to the royal for over 38 years and things just get From our own perspective we are rather biased but we do get chatting to other guests and the comments are usually most favourable and certainly in line with our own point of view. The staff are all so friendly from the porters and maids to reception and restaurant staff (not forgetting the poolside staff. The food is amazing and presented beautifully. Rooms are very well appointed and cleaned to a very high standard.

Needless to say we have just booked our trip for next aug/sep as we suspect quite a few others will.

tante auguri a tutti

alec and sandy

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank whr25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, November 1, 2013
Dear Alec and Sandy
38 years.. it's like a marriage! We are always so pleased to welcome you back to the Grand Hotel Royal. You really do feel at home here.
Your comments are most appreciated, as always, and the reviews from our other guests also confirm your opinion. We have many guests who have been visiting the Royal for many years and we would like to take this opportunity to thank you for your loyalty.
We look forward to seeing you again.
Very best regards...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,174 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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English first
Manchester, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

We had a lovely room on the fourth floor for the final three days of our fortieth anniversary trip to Italy. After the small, cosy room we'd had in Venice our room at the Grand was enormous with incredibly high ceilings.
The breakfast buffet was first class and the service excellent. We did not dine in the restaurant as there were so many restaurants to choose from close by. We did, however, spend our days by the almost deserted pool where we enjoyed delicious lunches in the poolside bar. There were always plenty of sunbeds and the pool was clean and well-maintained.
Each afternoon we felt it our duty to sample the organic gelatti at Grom - I can recommend the chocolate with chocolate bits!
I enjoyed browsing the Thursday market on the promenade, especially the Italian cashmere stall.
We pre-booked hotel transport to Pisa airport and that was well worth the money.
Go to the Grand and pretend you've gone back in time for a taste of opulent luxury.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mamierob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 31, 2013
Dear Guest,
I am glad that you had such a great stay with us and found it to be peaceful, comfortable, excellent service and breakfast was to your liking. It was also great to hear that you loved our location. Thank you.
Hope to welcome you in the future
Kind regards
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Vancouver B.c. Canada
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

The Best Western Grand Hotel is indeed a very grand Grand hotel. We loved the spaciousness and the view from our 4th floor sea view balcony. The front desk staff were helpful and efficient. When we complained about the very hard beds they kindly added a layer of foam which made the beds much more comfortable. Breakfast was fine but our only suggestion would be to eat other meals elsewhere at the many trattorias and restaurants within comfortable walking distance. The hotel meals were overpriced and not very good, although the service was good and they had a good salad bar. Parking on their grounds is worth the small price. This hotel is a wonderful choice for sightseeing in the area, or for a beach holiday.

Room Tip: Be sure to ask for a sea front room with balcony.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lucciano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 24, 2013
Dear Guest,
Thank you for choosing Grand Hotel Royal for your recent stay in and for taking your time to submit this review. Constructive guest comments greatly assist us in constantly evaluating the level and quality of our services and facilities and therefore all comments are thoroughly looked into,we are very pleased that you enjoyed your stay at our hotel
Please accept our apologies if any inconvenience caused about food in the restaurant we really don't think 30€ for 4 courses dinner are overpriced and 95% of report from our guest mark food quality are very good . I sincerely hope that you will give us a pleasure to welcome you again to Hotel in not too distant future and an opportunity to change your impression.
Best wishes
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Horndean, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

We stayed here for a week from 25th Sept. Like so many others, we thoroughly enjoyed our stay. Our seaview room on the 4th floor was a good size with comfortable twin beds and a decent bathroom. The shower was powerful enough for us.
The staff could not have been friendlier or more helpful. When I enquired as to how best to get to Lucca, the receptionist suggested the bus which stopped at the back of the hotel. She was aware that my Mum is a sprightly 80-something but that the walk to the station might be a bit much. Well after we realised how close the bus stope was, we were off exploring every day - a great way to see the country.
Although we booked B&B we ended up eating in the hotel every night (it was just easier). As non-meat eaters we were very catered for and the portions were more than adequate. We're not used to eating 4 courses.
A small point: the very elegant original windows do nothing to block out the sound of the street cleaners every night. This is easily sorted with those seasoned travellers friends - earplugs.

That said, I would definitely recommend this hotel.

Room Tip: Pay the extra for the seaview - every sunset was spectacular
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  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SkipperQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 18, 2013
Dear Guest
It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal
Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

An elegant, sedate and really lovely old hotel. Four of us stayed there earlier this week and had a great time using Viareggio as a base for our adventures around Tuscany and Liguria. Big rooms, fantastic beds, cooked breakfasts and late nights in the bar. It was a perfect stay and great value. Thank you. We'll be back!

Room Tip: We were overlooking the sea so that would be a must for me next time as well.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DenisioC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 18, 2013
Dear Guest.
What a lovely review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

We stayed in the hotel for 7 nights from 4th October.The Hotel is as good as the previous reviews mention & everything you would expect from a 4 star hotel, the reception staff were very helpful & friendly as were the rest of the staff.The hotel is in a great location, bus stop right outside & about a 20 minute walk to the railway station.I would recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mikee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 18, 2013
Dear Guest,
It is very kind of you to follow up with thanks.
I am delighted that you enjoyed your stay.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

We spent a week at this hotel from 1st October booked through Citalia. We had a 3rd floor front facing room with sea view and small balcony from which you get a view along the seafront in both directions and can watch the sun setting. Room was a good size with tall ceiling and had tea/coffee facilities and a minibar. Bathroom also large with double sinks but shower and hairdrier were not very powerful. There is a large reception area with sofas and a wide sweeping staircase. Reception staff all speak good English and were very helpful and pleasant. We ate in the hotel restaurant, portions were not huge but with 4 courses there was always plenty to eat and about 4 choices for each course. Food was a bit hit and miss, I couldn't get my knife through the porkbut the lamb, pastas and fish were excellent. Breakfast buffet was always good with plenty of choice. The hotel is a very good base for visiting Pisa, Lucca and Florence. We used the trains, the station about a 20 mins walk from hotel. We thoroughly enjoyed our time at he Grand Royal and would recommend it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Diane B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BW Premier Collection Grand Hotel Royal, responded to this review, October 18, 2013
Dear Guest,
I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you.
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BW Premier Collection Grand Hotel Royal

Property: BW Premier Collection Grand Hotel Royal
Address: Viale Giosue Carducci 44, 55049 Viareggio, Italy
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Viareggio
#1 On the Beach Hotel in Viareggio
#1 Family Hotel in Viareggio
#1 Luxury Hotel in Viareggio
Price Range (Based on Average Rates): $
Hotel Class:4 star — BW Premier Collection Grand Hotel Royal 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio

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