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“A very nice hotel”

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Grand Hotel Royal, BW Premier Collection
Ranked #1 of 51 Hotels in Viareggio
Certificate of Excellence
Reviewed July 29, 2011

We stayed in this hotel for a couples break in July. The hotel is lovely and very old fashioned Italian.
Check in was very simple and the staff were really nice. Our room was on the second floor and we had a balcony with a sea view. The room was small but nicely decorated with airconditioning and a mini bar, the ensuite was spotlessly clean - but was small (my only complaint).
This hotel has the most fantastic outdoor pool but is also across the road from the beach. In this area of Italy you have to pay to get on the beach and rent a parasol and deck chair. The hotel had a deal with the facility opposite it for 2 deck chairs and a parasol for 20 Euros (if you want a sunbed it was another 15 Euros) you pay for this at the hotel. The pool is large with plenty of sun loungers and best of all there was no placing of towels allowed to reserve loungers as the pool opens at 9.30 when people are allowed in the area and not before.
Breakfast was included in our room rate and was served in what looked like a lovely old ballroom. It was good quality food. We never ate diner in the hotel as there are plenty of restaraunts along the sea front to chose from but expect to pay at least 50 Euros for a meal for 2 people.
This hotel was fantastic for a romantic break. It has a very relaxed atmosphere but also one of great elegance.
Having stayed in probably over a hundred hotels in my life. This hotel is one that I now rate in my top 3 favorites and I plan on returning there as soon as I can.

Room Tip: Book through a hotelroom site - we got what was called an economy room - but ended up with a sea vie...
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  • Stayed: July 2011, traveled as a couple
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1  Thank YRLENGLAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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620 - 626 of 1,308 reviews

Reviewed July 28, 2011

We enjoyed a very comfortable stay at this hotel. The public areas were grand, and rooms clean and modern but maintaining some features which gave it character such as the charming shutters. Staff were friendly and helpful. We ate dinnner in the restaurant on 5 nights, the food was very well cooked and presented.
Fantastic location on the sea-front promenade, we had a lovely sea-view. Plenty of restaurants and shops right outside the front door. Train station was 20 min walk away, providing easy access to Florence, Pisa and others. The beach across the road was clean & safe with plenty of lifeguards on duty.

  • Stayed: July 2011, traveled as a couple
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1  Thank Lightning_83_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 29, 2011

Dear Sir/Madam,
We would like to thank you for taking the time to share with us your experience at our hotel.
We also like to thank you for your kind comment!!
Hope to welcome you bach at the Grand very soon!!
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2011

We had a lovely double room on the front overlooking the sea with balcony.The room was so comfortable and had teamaking facilities.Hotel was spotless. We stayed half board and the food was so much better than I remember. Breakfast was superb set out in the beautiful dining room. It was lovely to eat outside for the evening meal. Salads were delicious and varied, infact the meals were very enjoyable,compliments to the chefs. Bar area very nice too.
The waiting staff are the best I have ever come across, so friendly and attentive,they work as a fantastic team.The highlight for me is the swimming pool area, again the lifeguard and barman were very friendly and keep the area beautiful.Such a large pool and so relaxing around the pool.
I really enjoyed walking along the beach to Forte dei Marmi and cycling to Torre del Lago and Pietransanta. We went to the Opera in Torre del Lago and used the local Puccini bus for 8 euros return and it was door to door. Considering we are almost 60 I think we did quite alot in a week, also had a trip to Cinque Terre but trains were cancelled and the sea was to rough for a boat ride, which was a shame. Loved our holiday will be back.

Room Tip: The sea view is lovely but you can here the traffic slightly if you are a light sleeper
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  • Stayed: July 2011, traveled as a couple
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1  Thank Lyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 28, 2011

Dear Guest,
thank you very much for your positive and kind rewiew of our hotel.
We are very happy that you enjoy your holiday and all service was better then in the past!!!
We all hope to welcome you back at the Grand very soon!!
Kind Regards

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Reviewed July 14, 2011

This was my third stay at this hotel. It has always been very good the hotel is clean and the staff are friendly. The food was very nice and there was always plenty. I thought the room service was quite expensive though and didnt use that service. The swimming pool is very good and is kept very clean the bar at the pool is very convinent. The free internet is handy but it runs out quite quickly and you have to keep on signing in. Overall a very good hotel.

  • Stayed: July 2011, traveled with family
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7  Thank rachelb3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 15, 2011

Dear Sir/Madame,
thank you very much for your kind rewiew!!
Hope to welcome you again at The Grand!!!
Best wishes

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Reviewed July 8, 2011

Stayed only for 2 nights at this hotel, very oldy worldy which gave it it's grand charm. Staff were a credit to the hotel and answered every question perfectly without a sense of "too much trouble". Pool area was spotless which was probably down to the friendly lifeguard! Only gripe was the drink cost 4 euros for a can of coke?! When a beer was 5 euros which seemed ok. Would recommend hotel and would stay again.

  • Stayed: July 2011
    • Value
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3  Thank Ryan777vn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 10, 2011

Dear Guest,
thank you very much for your positive comment about our Hotel!!
Hope to welcome you again at the Grand!!!
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2011

Just back from a 2 week stay at this hotel and can't really fault it in anyway. The interior is styled in keeping with the exterior but I wouldn't describe it as tired. The hotel is spotlessly clean throughout. All the staff showed an excellent balance between professionalism and friendliness and spoke very good English. The food was superb and plentiful. The evening meal consisted of a buffet salad bar and waiter service for starter, main course and dessert. You choose your dinner at breakfast which is quite usual for many Italian hotels of this type. As is typical for Italian food the main course often doesn't come with many vegetables but on most nights there was a meat dish available with some sort of potato compliment. The fish dishes are beautifully cooked with some lovely sauces too. Once a week they have a full buffet dinner.

Breakfast consisted of a choice of cereals, fresh fruit salad, rolls, cold cheese and meats plus there was a range of cooked food too. Each waiter had a specific function at breakfast so things got replenished quickly and tea and coffee was served promptly on your arrival to breakfast.

The grounds at the back of the hotel are lovely if you want to relax by the pool. Our package included free use of two deck chairs and parasol on the beach opposite the hotel.

Some reviewers have mentioned the noise from the road if you have a sea view room. Yes, there is some noise but the heavy window shutters do filter most of it out but perhaps if you are a light sleeper then traffic noise might be a problem.

The hotel is situated within a 15-20 minute walk to both the train and bus station and is therefore ideal if you want to explore the surrounding area. There is a lovely big tree lined park behind the hotel with many seats and a few bars which makes for a pleasant stroll when it gets too hot in the sun. The main promenade in front of the hotel takes you to the harbour in one direction or to the next resort, Lido Di Camaiore, in the other.

We wouldn't hesitate in coming to this hotel again.

  • Stayed: June 2011, traveled as a couple
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6  Thank Hampshire_TravelHog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 8, 2011

Dear Sir/Madam,
thank you very much for your kind rewiew.
Hope to welcome you again soon!!
Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2011

The Grand Royal Hotel is located on the promanade with a beautiful beach just accross the road. The service was excellent and the staff were very welcoming and helpful. Nothing was too much trouble. The pool is set in the beautiful gardens at the rear of the hotel. There is a bar at the pool and complimentary snacks are available. Check out the hansom, charming barman. We had paid for B&B but the food in the resturant was so good, we ate there everynight. The hotel has been elegantly refurbished since we stayed there two years ago. This is a fabulous 4 star hotel and we'll be back.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank EdelDonelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patruno, Direttore generale at Grand Hotel Royal, BW Premier Collection, responded to this reviewResponded July 7, 2011

Dear Sir/Madam,
We would like to thank you for taking the time to share with us your experience at our hotel.
All comments, either positive or negative, from our clients are important to improve the quality of our hotel.
Our hotel is strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the client.
Hope to see you again at The Grand Hotel Royal in the future.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Royal, BW Premier Collection

Address: Lungomare Carducci 44, 55049 Viareggio, Italy (Formerly Grand Hotel Royal, Best Western Premier Collection)
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Viareggio
#1 Family Hotel in Viareggio
#1 Romantic Hotel in Viareggio
#1 Luxury Hotel in Viareggio
Price Range: $100 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Royal, BW Premier Collection 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio

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