We got impressed from the quality of the sweets we went to a wedding last summer that on February once back in Italy for a regular visit we ended up to visit the high street shop in lanciano.
Well as expected the quality of the sweet was good but we wouldn't ever imagined to being treated like fools.
We ordered a hot chocolate and a coffee.
Although the coffee arrived almost in time (before our pastries got eaten) the chocolate arrived after ten minutes.
Instead of being a fresh chocolate it was one of those ready industrial products. When we asked for some whipped cream on top, they brought sprayed industrial cream. But the worst part was they said it was a fresh cream and yhey let us pay it 1,50 euros for a couple of teaspoon.
Last but not least the service. We saw many other customers arriving in the meantime and served before us.
No way. That's not a responsible way to manage customers expectations . Useless to say we won't be back again.
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