We booked this hotel for our last night in Italy after having visited several beautiful spots in central Italy. The photos of the hotel looked very attractive, but it is nothing like the actual rooms!
The rooms and the whole corridor on the first floor smelled terrible, almost like you're sleeping in a smudgy pack of cigarettes. Also, the rooms were very tiny, terribly poor-lit, very stuffy, old-fashioned and most things did not work properly (doors were hard to open and close, tv and airconditioning did not work, faucet made a loud noise, some lights were broken etc.).
We also found some trash of previous visitors in the drawers (list of groceries, train schedules, candy), so it felt kind of dirty..
The dinner at the hotel restaurant was also disappointing. Very pretentious, but lower quality and higher price than any surrounding restaurant. Lamb was ordered medium, entrecote steak well-done (repeated it clearly twice to make sure they got it right), but we got it the other way around, and the entrecote was not even medium, but just really bloody raw. Did not stay for dessert nor coffee, because it was just too noisy with screaming babies and a drunk company party.
Staff lacked hospitality, did not make the customer feel welcome, and forgot to mention all the usual hotel stuff (check out time, breakfast times and possibilities, wifi- and all other facilities), so we had to ask for everything ourselves. We would never go back to this hotel and strongly recommend others to NOT book this hotel, as there are plenty of other, and definitly better ones in the region!
- Official Description (provided by the hotel):
- At the heart of the lakes of Lombardy, with breathtaking views and beautiful landscapes, a stone's throw from Lake Varese, whose views overlooking the dining room and the bedrooms on the first floor of the hotel, the Relais sul Lago definitely has a strategic location, very close all'areoporto Malpensa International Airport, is located halfway between Lugano and Milan. His position makes Relais sul Lago a suitable place for customers who are traveling for leisure or for business, as well as for neighboring communities to the city of Varese, which can take advantage of each of the services offered by Relais sul Lago The Hotel dipsone a beautiful garden, in which not only is an outdoor swimming pool, which can also be accessed external guests, but you can transform how wonderful location for outdoor events such as weddings, wedding receptions, meetings, cocktails that are organized in the summer season with a weekly basis. ... more less
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- Also Known As:
- Relais Sul Lago Varese