We arrived tired and staff immediately recognized this and before long we were enjoying a late afternoon snack of selected meats, cheese, fruit and rolls in the garden. Deborah and her brother Max ( co-owners and always on site) were absolutely wonderful to us. They provided and wrapped a birthday gift for a friend of ours, directed us to three wonderfully different restaurants and generally provided superior service with warm smiles. The premises are new and very well maintained, the airconditioning was perfect and the room and batroom were immaculate. The bathroom shower was the best we experienced in Italy, large with plenty of water pressure. The facility also has generous car parking, including underground parking so you do not have to hassle finding a space. The hotel is also very close to the central shopping and eating district which is a pedestrian only zone, so there is no need for taxi's, it is also only a 5 minute walk to the train station. I do not understand the review by Mike M. our experience was the complete opposite. MickeyIcecream