Firstly, the address provided on this site and on the bookings.com site is insufficient to find on any online map or GPS system. We had to call the hotel to give us directions to the hotel. When we finally arrived at this hotel after getting somewhat lost, we were asked to sign a blank form. When I began to fill it out, they told me I didn't have to bother....Well, I don't normally make it a habit of signing blank forms and don't like being pressured into doing so, either. The same receptionist failed to inform us that included in the price of our hotel was a sun umbrella, a chaise, and a beach chair. This resulted in us getting a mediocre spot on their tiny strip of a beach, only because the hotel wasn't very full, otherwise we probably would have ended up in the last row of the lido.
We got a corner double-occupancy room with a double-view of the sea, which was absolutely lovely, yet for a 4-star hotel I was surprised by the outdated decor. Our room was equipped with a small balcony with a small table and 2 chairs overlooking the garden and sea, which was lovely as well. The room appeared to be fairly clean, though, except for the stained towels!!!
It wasn't until the 2nd day, after the cleaning staff had supposedly done up our room that my boyfriend had discovered that the cleaning staff had left remnants of cleaning supplies behind and a used cleaning sponge on the unwrapped soap which was evidently being used for cleansing our hands and face as it was laying in the soap tray! This is absolutely unhygienic and unacceptable behaviour by cleaning staff!!! Even after reporting this to the reception staff, we returned to the room with evidence of another cleaning sponge having been left behind by cleaning staff along with more stained linens!
Our third day, the beach lifeguard decided he would move our spot on the beach without prior notice and gave our spot away to another couple who never ended up showing up on the beach all day!!! This made us feel very insignificant and that guests are not all treated fairly!
Wireless internet is €3/hour, whether in-room or in the communal areas. At these prices, the internet should be free!!!
Although this hotel is in a fantastic location (very beautiful scenery, quiet, and walking distance to many restaurants and historical centre) and is equipped with free parking, a positive aspect for those travelling by car, the lack of hygiene and negative treatment we received by staff members really didn't make the stay here worth the money we spent!
- Official Description (provided by the hotel):
- Grand Hotel L'Approdo**** enjoys a privileged position: it's placed at 100 km between Rome and Naples , in the heart of Terracina and it stands on the sea, in front of the Pontine islands and the promontory of Circeo. It's 100 metres far from the town centre, emerged in a peaceful oasis. Grand Hotel L'Approdo is composed of: 56 rooms, Restaurant, bar, solarium, gymnasium, a private beach and rocks. ... more less
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- Also Known As:
- Grand Hotel Terracina