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Reviewed May 26, 2016

Big modern hotel on the outskirts of Sulmona. I t felt like we were the only people staying the place seemed deserted. The rooms are big and clean and the breakfast is very nice. Big plus for us was the fact that we could check in at 1 in the morning. Most reception desks are closed at 11 pm in these parts.

Room tip: All the rooms have tiled floors as do the corridors, ear plugs are a good idea.
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2015 via mobile

Very poor English. Restaurant terrible hours must order ahead for meals. Good temperature control. Worst Wi-Fi every. Cuts out often. Signal is so weak I cannot send anything with photo vwhen the signal is so weak it cuts off and you have to go outside your room and stand in the hall to get it back. Window shades didn't work so I couldn't close them to keep the light out at night

Date of stay: November 2015
Trip type: Traveled on business
Thank Thomas299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio Z, Responsabile relazioni con la clientela at Manhattan Village Hotel, responded to this reviewResponded November 21, 2015
Google Translation

Buongiorno Mr. Tom,
nel ringraziarLa per aver lasciato una recensione, ci corre l’obbligo di precisare alcuni aspetti.
- “tende che non oscurano sufficientemente”: ci dispiace che Lei non si sia rivolto alla reception per far presente il problema; l’avremmo sicuramente informata che in Italia per oscurare gli ambienti utilizziamo le tapparelle, ed il nostro hotel è fornito di tapparelle modernissime e perfettamente funzionanti.
- “Inglese scarso”: il nostro hotel dispone di una brillante interprete laureata in lingue e collaboratrice di varie università italiane. Purtroppo Lei non si è mai neanche avvicinato alla reception, quindi malauguratamente né la nostra interprete, né tanto meno il resto del personale, hanno avuto il piacere di conoscerLa e conversare con Lei. Speriamo vivamente che ce ne sia occasione al Suo prossimo viaggio.
- “Wi-fi poco potente”: qui ha perfettamente ragione, ma avevamo avvisato (anche con cartelli apposti in bella vista alla reception) che erano in corso lavori della Telecom (azienda dei telefoni) sulla nostra rete adsl e pertanto il sistema avrebbe potuto subire qualche disservizio.
- “ristorante terribile perché necessaria la prenotazione”: la prenotazione era necessaria in quanto l’hotel era al completo e si correva il rischio concreto che qualche ospite restasse senza posto. Motivo per cui l’amministrazione della struttura ha deciso di organizzarsi in tal modo; pur rispettando la Sua opinione, francamente non ci sembra un motivo sufficiente per giudicare “terribile” questa scelta organizzativa.
Detto questo, ribadiamo che siamo stati onorati di averLa avuta ospite nel nostro hotel e ci auguriamo che alla prossima occasione ci sia il modo per conoscersi meglio ed ovviare ai piccoli problemi da Lei menzionati. Un cordialissimo saluto.

La Reception del Manhattan Village Hotel

Good morning Mr. Tom
thank to have left a review about our Hotel; in connection with this, we would like to make the following comments to specify some aspects :
“curtains that do not darken enough”:
We are sorry that you did not ask the reception about this problem, we would have informed You about the fact that in Italy, to darken the rooms we use the rolling shutter and our Hotel is furnished of ultramodern and perfectly working ones.
“poor english ”:
Our hotel has a brilliant interpreter graduated in foreign languages and a collaborator of various Italian universities. You have never even approached the front desk, so unfortunately neither our interpreter nor the rest of the staff have had the pleasure to meet and converse with You. We really hope to have the opportunity during Your next trip.
“poor connection wi-fi” : Here you are right, but we had warned guests with signs at the reception as the phone company was doing some works, so we were expecting few problems of connection.
“terrible restaurant”:
Terrible because it was necessary the reservation ?
The reservation was necessary because the hotel was fully booked and it ran the risk that a few guests remained without place; this is why the management has opted for this solution.
However , while we respect Your opinion, frankly it does not seem to be a good reason to judge "terrible" this organizational choice.
Having said that, we reiterate that we were honored to have You as our guest in our hotel and we hope that next time there will be the opportunity to know each other better and to overcome the little problems you mentioned.
Best regards
The Reception
Manhattan Village Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2015

Nice and clean rooms. staff nice and helpful. Breakfast very basic and very few guests around. GPS do not recognize the street number when you look for the hotel, but it can be seen from the road as it stand in the middle of a plain and empty land

Room tip: in double room, you can ask for separated or joined beds
Date of stay: January 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Strogof49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2014

Not knowing Sulmona, we booked this hotel on the internet. Although the rooms are spacious and clean, the hotel was a swing and a miss. It is a large hotel, but only four rooms were occupied. It was an absolute ghost hotel. The breakfast facilities were disappointing. They advertise with having a gym, but in reality there is a gym housed in the building of which guests can make use for € 5,- per person per day. The hotel is located outside of town and it is too far to walk to Sulmona city center. The only plus was the fact that it is right next to a busy road, which takes you to several nice places in the Apennine mountains.

Don't book this hotel unless it is for a business meeting. For tourist visits, make sure you choose a hotel in Sulmona city.

Date of stay: September 2014
Trip type: Traveled as a couple
1  Thank ruudvdwiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2012

This is a very new hotel outside the main town of Sulmona and was hard to find as the GPS didn't have that part of the street in it and sent us somewhere else. It's also a bit odd as there is a huge lobby but no sign of the reception desk - it is upstairs on the first floor, and there didn't seem to be many staff or many other guests - in fact they seemed a bit unused to having people there - possibly they are mainly used for conferences. However, the staff who were there were very helpful and friendly, and the room was fine, obviously very modern rather than a converted old place so a bit more jazzy than usual. It's about 5 mins drive to downtown Sulmona.

Date of stay: May 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CLT725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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