3-4 groups with 20 people each trek up, roughly in 1/2 hour intervals. I guess, earlier groups have a bit more comfortable trek up (though groups obviously cannot catch up each other). I was in the last group, and needed to wait 45 minutes to be included in an English speaking group, though Magmatrek promotes that their guides speak languages. I did my emailing and booking in English but my request for English speaking guide was a surprise for the staff on the spot because my name appeared for them French.
Magmatrek says on its page they promote natural and earth sciences etc, but Paulo made no attempt to do anything else than rush. He didn’t deliver a safety briefing either and when asking what he would advise, he said only follow me! Magmatrek speaks about 3 skilled guides on their page. This undoubtedly sells their services. Paulo is not amongst them. He just rushed and kept repeating empty phrases, like we are not running, just tell when to stop, but then he rushed and wouldn’t stop. The first half of the trek is full of higher steps; stepping stones go in short zigzags (as you can see it on the map too). It was not possible to communicate with him for a long while, because 20 people can go only one-by-one and in zigzag, covered by bushes. He made no effort to make himself visible or waiting till the whole group will be in a hearing distance. He didn’t demonstrate basic techniques to keep the group together and consolidate big step tall people’s progress with shorter individuals with smaller steps, like me. The minimum result is that a frustration builds up, because tall people want to progress, shorter people, like me, run like a dog till can.
Several earlier reviews raised the same, that guides wouldn’t stop and rush. I don’t know why nothing happens. My view is that you must be fit not only for the trekking, but also for a speed to compensate later departure and follow an inconsiderate guide who cannot control his own speed and wouldn’t stop for 1-2 minutes to adjust differences between group members. This is not guiding and not services. I practically couldn’t tell what Magmatrek service is about. I didn’t receive a reply for my customer claim in the last 2 weeks either.