I have just arrived back from a weeks family holiday and the check in was a nightmare.We arrived at midday and were told our room would be ready at 2.30 by rep when we got to hotel we were told 3.30 pm. When we went to collect key we were than told 5.30 pm. We had been travelling since 2.00am the previous day and with 2 young children this was totally unaccetable.
I then went to the rep to see if she could help out but the reception staff totally ingored her. They were very rude and when she finally got someones attention they responsed by saying that check in was after 5.00pm as their policy.However, all Italians were checkin in, it was complete chaos and when they were questioned again all I got was a shrug of the shoulders.The hotel room was basic and very noisy, skiing was great for all. However be careful to find out where the closest ski/boot locker is located as rep advised us on the wrong location which meant we were out of pocket as they would not return our money. The town itself is lovely and with plenty of amentities and is worth a visit but not at this hotel. I felt discriminated against by reception staff as they were totally rude and unhelpful however the rest of the hotel staff i.e bar staff and entertainers were very nice and accomadating but reception staff enough to put anyone off .
- Official Description (provided by the hotel):
- The Sestriere Olympic Village is a unique space built in order to remember that Sestriere has had an hystorical role as Olympic venue. Perfectly ensconced in the natural landscape that surrounds it, the Olympic Village overlooks the breathtaking scenery of Argentera Valley and Monti della Luna Mountains. The resort has been conceived in full respect of the surrounding territory and includes 7 different buildings named from A to F plus a last block named G, easy to identify because of its big window tunnel roof. Here, it is set the global polyfunctional area which overlooks the newly open sky slopes for beginners. THE SERVICES: The Sestriere Olympic Village guarantees fabulous vacations, whether you wish to practice sports or simply to relax in the summer as well as in the winter. A fully equipped health spa fitted out with saunas, steam bath, jacuzzi, massage area; a swimming pool (12 m x 6 m) and a gym is at disposal of the guests. Our little guests have a special children recreation area which includes a mini club and entertainment activities (3-12 years old) Security is guaranteed 24 hours a day thanks to the reception and surveillance service. Each apartment is provided with a reserved indoor parking place; Ski school, ski storage, rental and maintenance are available within the premises of the Village. The other services at disposal of our guests are located in a global multifunctional area: 2 bars, self service, restaurant, pizzeria, bar Risto Grill on the roof top, wine-shop. ... more less
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- Also Known As:
- Villaggio Olimpico Hotel Sestriere