We stayed in this hotel in January 2013 after booking with Neilson who were great, but I really question their judgement when sending anyone to a hotel like this.
The only positive is that the Biancaneve was clean.
My first concern here is one of security. We had a small amount of cash and a hat stolen. There is nowhere to store items safely and there were reports of minor thefts from several of the guests there. Other guests had food and money stolen as well. To me, this was no coincidence. One guest reported this to the hotel management and they were told they were imagining it. Thieving staff is not a good advert for this hotel.
We arrived and checked in and later that day asked the rep if we could move, the room we were allocated was next to the main road and underneath the boot room. Consequently the noise was unbearable. In addition to this, the window could have been opened from the outside by a child, it was totally unsecure. We changed rooms and then we were informed they wanted a €20 fee to move us!
All rooms were always unbearably hot, the bathroom and shower in our room were the smallest I have ever seen, the satellite TV is all Italian (if you can get it to work), you have to pay extra for wifi (which is free everywhere else in the resort). Even after paying for wifi it was so unreliable it was next to useless. The bar was poorly stocked and expensive. The food was very mediocre and they accepted a vegetarian booking then informed us they did nothing other than omelette. For one dinner my wife was served a plate of plain boiled pasta!!!
If you plan to book there don't, there are plenty of other better hotels in Sestriere which really is a fab resort but the Biancaneve is the worst hotel I have stayed in. I have stayed in better bunkhouses than this.
In summary this is a very poor hotel with very questionable security. If I was offered a return trip for free i would decline. I have provided feedback to Neilson about this but I will be taking this further.
- Official Description (provided by the hotel):
- Hotel Biancaneve, placed in front of the splendid panorama of the Alps of Dauphiné, presents its visitors with the austerity of Lucerne stone and the strength of wood that form the outer covering, like a treasure chest that contains within it the simplicity and warmth of a classic alpine style. Only at 200 m. from the modern cable-Sestriere Fraiteve and to 400 m. from Sestriere center and the main ski lifts of Vialattea, Hotel Biancaneve is a historic landmark for lovers of skiing and sports in general. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cancelon and TripOnline SA so you can book your Hotel Biancaneve reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.