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“bad experience”

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Ibis Firenze Nord Aeroporto
Minnesota
2 reviews
“bad experience”
Reviewed October 18, 2010

We have always had good experiences at Ibis Hotels in many locations. There were several problems with the Ibis in Sesto Fiorentino. The bathroom smelled so bad that we had to ask for another room. The wi-fi internet in the rooms didn't work. Finally the food in the restaurant was dismal. Having spent two weeks in Tuscany and Umbria with fantastic food all the way this was a bit of a downer. The food was all industrial prepared food. I don't think any of the dishes was actually made on the premises. Shame on the management.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MarthaAas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3728_gm, General Manager at Ibis Firenze Nord Aeroporto, responded to this review, May 12, 2013
Dear Guest,
Thank you for taking your time to submit a review of our hotel. I'm sorry that your stay at the Ibis Firenze Nord did not fully satisfy your expectations, and please, accept our most sincere apologies.
Best Regards,
General Manager
Rémy Kristek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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United Kingdom
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 26, 2010

Due to the fact that the hotel is located near the airport (Peretola) in a business area - Osmanoro, near Novotel hotel and the highway, is good to have a car (although the traffic in Florence is awful).
A big supermarket is located 5 minutes (by car) away from the hotel , in Sesto Fiorentino, named Ipercoop (the receptionist will give you a map to get there).
It's a quiet location and the staff is very friendly.
The rooms are very clean and very cozy. The only thing that was missing was a minibar.
We made the reservation three month in advance and we got the happy 20 rates, which means a very good price for a very good room, that makes you feel like home.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joinville
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2010

internet out off service is problem. Nobody know when will fix de internet in the room

Stayed September 2010, traveled as a couple
Helpful?
Thank ricardo_ozaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2010

When you stay at an Ibis, you know exactly what you will get: A very clean, streamlined room at a very affordable price. No frills here, but given the price, you cannot beat it. Because of it's proximity to the highway, you can hear the cars and trucks drive by throughout the night. That is why I rated this hotel a 2 star for sleep quality. Bring earplugs. The mattress was comfortable, and the room immaculate.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindalu26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurich
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 5, 2010

Hotels in Italy tend to have a rather bad price-return ratio, but we were really surprised about this one. The location is not super convenient but if you have a rental car no problem. There's a parking garage and the neighbourhood is allright. The hotel itself is quite standard but it comes with everything you need. Service is very nice, we we're able to purchase some drinks after midnight, so no problem if you're thirsty. The rooms are clean and you get what you would expect from IBIS and for this price (we paid EUR 56.00) you will probably not find a better deal in Firenze.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yves.werder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bauru, SP
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 19, 2010

Firenze isn't a goog place to stay if you have rented a car, as hotels in historic city centre usually don't have parking.
So I choose to stay at Ibis Nord. To go to the city centre I had to drive about 15-20 min and find a public parking and explore the city by foot. I suggest the public parking at Santa Maria Novella train station.
But... Ibis hotel is located in a business district neat the main highway, so if you're arriving you'll find the hotel easily. There's a paid parking inside the hotel but many guests leave their vehicles at the street in front of it. The hotel is new, rooms are typical Ibis quality, that means small, clean, modern decor, tv, small bathroom without bathtub.
There's a bar that serve appetizers and beer until 0:00.
Nearby there are some restaurants for locals, we've been to "Tutto Buono" ristorante and pizzeria and it was great, full of guests, good food and wine and not so expensive.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eduakira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairbanks, Alaska
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2010

I was stranded here during the volcano situation in Europe and chose this hotel due to its location. The staff was unhelpful (what volcano?) and even though it was a "business" hotel, you could only use the internet for 15 minutes before being charged a high rate. Plus you were charged for breakfast. The people were just plain cold at a time when travelers needed direction and compassion. The hotel itself, though, was very clean but far from the city. I traded it all in for a city hotel and had free breakfast & Wi-Fi plus walked everywhere. It was blissful and splendid being stranded after that move! What a difference nice people make. I wish I never stayed at the Ibis. The people were so unpleasant! I would rather sleep in the airport - I'd meet friendlier people.

  • Stayed April 2010, traveled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reece007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3728_gm, Direttore generale at Ibis Firenze Nord Aeroporto, responded to this review, April 21, 2013
Dear Guest,
I'm sorry that your stay at the Ibis Firenze Nord was not up to your expectations, and please, accept our most sincere apologies.
This episode does not correspond to our standard: I assure you, that our staff is periodically trained in order to give a customer-oriented service; besides, I assure you that we take every day, all necessary actions to ensure a comfortable stay for all our clients in all our rooms.
Best Regards,
Rémy Kristek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ibis Firenze Nord Aeroporto

Property: Ibis Firenze Nord Aeroporto
Address: Via Volturno 5, 50019 Sesto Fiorentino, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Sesto Fiorentino
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sesto Fiorentino
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Firenze Nord Aeroporto 3*
Number of rooms: 220
Official Description (provided by the hotel):
The Ibis Firenze Nord hotel is located 7 km from the centre of Florence and 4 km from the airport. You can explore the splendid monuments of the city and its surroundings. This modern hotel is ideal for business travellers. 220 Airconditioned rooms withWiFi connection are available for booking, including 12 adapted for guests with limited mobility. 4 Meeting rooms, a restaurant, a bar, 24 hour snack service and undercover pay parking are at your disposal. ... more   less 
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Also Known As:
Ibis Firenze Nord Hotel Sesto Fiorentino
Ibis Sesto Fiorentino
Ibis Hotel Sesto Fiorentino
Ibis Firenze Nord Aeroporto Province Of Florence/Sesto Fiorentino, Italy

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