we experienced familyhotels before - for a lower price, we had a better service and hotel. the hotel is rather old style, with carpets and '70s furnishing that could be upgraded. the location of the hotel for kids' ski slopes made up for a rather non existent service/support/info-only exception a lovely lady serving meals. the mini club was staffed with only 1 person, clearly impossible then to cater toddlers and older kids. the front staff (reception) was rarely there; on arrival we were shown our room (level -3, recommended as kids almost literally ski out of the room) but were not told anything about miniclub activites/hours, meals, ski room, ski school. the ski school by the way earns special praise. the miniclub girl was all day with the kids and also serving kids supper....her unwelcoming facial expressions can be understood but not justified by the price paid. the free hot drinks /coffee machine(breakfast) is not proposed-we discovered it!- and a waitress instead takes order for hot drinks...promptly charged to the room! the way they charge for lunch is questionable and the choice poor-same for the dinner buffet (comparing again to previous experiences). The room was not cleaned properly the second day, then better. you can hear noise from room upstairs (including shower!)
- Official Description (provided by the hotel):
- New beautiful Spa-Area 2000 meters! The new suite-wing "Strata" has received the "Piper's Award 2008" for its extraordinary architecture and its functional and beautiful design in tourism! ... more less
- Reservation Options:
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- Also Known As:
- Hotel Rainer Residences
- Rainer Residences Sesto