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“A perfect stay!”
5 of 5 bubbles Review of Hotel Pralong

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Hotel Pralong
Certificate of Excellence
Huntingdon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A perfect stay!”
5 of 5 bubbles Reviewed February 18, 2012

We have just returned from a wonderful week at the Hotel Pralong. Everything was perfect, from the lovely welcome when we arrived, to the card wishing us a pleasant trip home when we left. Our room, the food and wine were all excellent but what sets this hotel apart is the Denicolo family and their fantastic staff. Everyone was so helpful, friendly and polite, they couldn't have done more to make us welcome or our stay more enjoyable. This was our first stay at the hotel but it will not be our last.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Droitwich, United Kingdom
1 review
5 of 5 bubbles Reviewed February 14, 2012

This was our 4th visit to the Hotel Pralong and we were not disappointed. Clean comfortable rooms, a great welcome, wonderful food and always plenty of advice on offer about where to ski and how best to get to an area. A short stroll across the road to a quiet (NO QUEUES!) 2 man chair gets you up and off very easily each day. Ski back to the same point at the end of the day. Wi Fi is now available in the hotel for a small charge which the owners tell us will be free next season.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed October 30, 2011

We arrived at the Hotel Pralong late in the afternoon, having reserved via email a double room plus a baby bed for our 15 months old daughter. The baby bed was small and had an unusual shape: nonetheless, we thought it was simply a different model, and we put our daughter inside while unpacking. After a few minutes, while she was simply standing and watching us, the bed broke down completely and our daughter fell violently on the ground, hurting her head. After a rushed visit to the doctor (that thanks God said that everything seemed OK) we went back to the hotel and complained with the owners about the broken bed. This is what happened:

1) The lady owner told us that she was absolutely aware that the baby bed was broken since several months: however, she continued to use it without informing the clients because "she thought it was not dangerous".

2) After we complained about the great danger of her behavior, she told us she had no time to discuss with us, she invited us to leave and told that it was all our fault since her hotel was not adapted to young babies;

3) We told her that we wanted to change hotel asap, but that we were forced to stay for the night since our daughter needed rest after a long day in the car, and therefore begged her to find another baby bed. At first she refused, saying that it wasn't her job to find one, and then she called another hotel, by making a big fuss in front of everyone about "impossible clients" that were bothering her and distracting her from her chores.

4) When the replacement baby bed came to our room we had to install it ourselves, as the owners told us that the staff was busy.

5) When we checked out the day after, we still had to pay 25 euros for the baby bed, and were told once again that we were obnoxious clients that did not deserve to stay in the Hotel Pralong (of course, we found a much better place: Hotel Genziana, try it!).

6) Not one member of the staff ever said "I am sorry for what happened to your daughter" to us

To conclude: please, be aware that this hotel has potentially very serious security issues concerning young clients. Moreover, the management is absolutely unwilling to help, and also has an arrogant and offensive behavior. There are so many beautiful hotels in Selva, and there is really no need to put your family in danger by choosing to stay at the Pralong.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank gioaogionny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
felix070, Proprietario at Hotel Pralong, responded to this review, November 3, 2011
we were very surprised of this review! Two of the guests have been before and found the Hotel welcome! It is true we are not very equipped to welcome babies, the Hotel is more suitable for couples or families with big children! We were not rude to the guests as they describe. At their arrival we were very welcome to them but they seemed to be very stessed from the journey!
We really did not understood what happened to the baby and phone the Doctor to find out what happened! Theese guests were very rude to us and had not respect for our house and our work! (Not very nice to mention another Hotel!)We understand life is not long enough to learn but this should be also for the guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 20, 2011

We really enjoyed our stay in this friendly wee hotel. Altough it was only a three night stay we found the location and the access to the walking paths from the hotel excellent. We were staying half board and the food was good and the staff friendly and courteous. Our room had a good view of the mountains.
The bar in the hotel was relaxed and friendly we took advantage of it to play canasta and enjoy a grapa or two after our meal.
Really enjoyed our stay.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wistfultravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 30, 2011

We have been to this area 7 or 8 times now and this hotel is by far the best we have stayed in.We had 14 days here and could not fault a single thing,the staff were helpful and friendly,the food a credit to the chef and kitchen staff and the owners polite and accomodating,nothing was any trouble.Thanks to the manager ( Christian ) for the advice on via ferrata and the constant weather updates helping to keep us safe.The proof of a good hotel is wether you would stay there again,we are planning to do just that next year.The owners should feel very proud of this place -- well done.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

By far the most outstanding feature of this hotel is the food. Its like a 5 star restaurant every night. All the staff are friendly and helpful. Lift just across the road that is never busy, unlike the others in the centre. A real pleasure.

Room Tip: Ask for a room with a shower enclosure as the over bath shower are not great.
See more room tips
  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank debs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 20, 2011

We stayed at Hotel Pralong to do a week of walking and via feratta. I rate the place very highly and would definitely return. The staff are very welcoming and friendly. The manager / owner is a keen mountaineer and has a wealth of knowledge about the local mountains. And is happy to offer advice.
The hotel was always clean and the food was to a very high standard. I struggle to fault any aspect of the place.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank planet-it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Pralong

Property: Hotel Pralong
Address: Strada Meisules 341, 39048, Selva di Val Gardena, Italy
Location: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Selva di Val Gardena
Amenities:
Spa
Hotel Style:
#33 Romantic Hotel in Selva di Val Gardena
#34 Spa Hotel in Selva di Val Gardena
#37 Family Hotel in Selva di Val Gardena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Pralong 3*
Number of rooms: 23
Also Known As:
Hotel Pralong Val Gardena/Selva Di Val Gardena, Italy

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