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“Sorrento Hotel Mediterraneo”

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Hotel Mediterraneo Sorrento
Ranked #2 of 19 Hotels in Sant'Agnello
Certificate of Excellence
Reviewed November 5, 2013

The hotel and staff were top notch 5 star quality. My wife and I were to have a garden view which over looked the courtyard , pool and gardens. They had up graded us to a wonderful room with a bay view. The only problem I had was with was the shower, It was to small for a 6'2" man.

Room Tip: Did not use fitness center or the spa.Sorrento
  • Stayed: October 2013, traveled as a couple
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Thank Hjong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 - 502 of 1,333 reviews

Reviewed November 4, 2013

There are many good things to say about this hotel such as the views, location, cleanliness, pool area, gardens, public areas and the majority of the staff. There are however a few gripes that are such simple things to remedy it shouldn't take a guest to point these out to an experienced hotel that has been open for many years.
Breakfast, in our opinion, was on most mornings a disaster. The hot food was poor and the scrambled eggs just a big mushy mess, the toasting machine only toasted one side of the bread and needed to be put through twice per side to even resemble toast, this caused a sizeable queue and most people just gave up. If you went for breakfast after 9am then you took pot luck as there was very little left unless you fancied some cake or biscuits. We learned after a few days that you could order 'speciality' coffees and omelettes from the kitchen, this was never explained to us or offered by the staff.

Lunch by the poolside was excellent on each occasion that we had it and we would highly recommend it, especially the pizzas!!

As we were half board we ate most evenings in the main restaurant on the fifth floor with its fantastic views. Meals were pretty good although a little on the small side but cooked to perfection. My wife is a vegetarian and initially, once we extracted from the staff that there was a separate menu, the choice was ok, however, they seemed to run out of things very quickly. When we pointed out that there was a note at the foot of the menu saying "more options available upon request" we were quickly shot down in flames by the maître d who insisted this was wrong and the menu had been the same for 8 months, if it's wrong then put it right !!! We decided to eat out a couple nights and can highly recommend the 'Moonlight' restaurant just around the corner, fantastic food at a very reasonable price.

On the whole the majority of the staff were fine and polite, the maître d had his mind elsewhere as he didn't even say hello to you when you arrived at mealtimes, a real grumpy old [--]

The above might sound a bit picky, but these are simple things that should be second nature to a good hotel and staff. No doubt we should have complained during our stay, but if the hierarchy can't see these blatant problems then is there any point in complaining ???

One special mention to our maid who kept our room in perfect condition during our stay and was always on hand to assist with the terrible key system that the hotel has.

Overall we did enjoy our holiday in Sorrento and were blessed with excellent weather for October, however, we will not stay at the H M in the future.

  • Stayed: October 2013, traveled as a couple
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8  Thank Geordiemags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

We traveled through Italy for 10 days and this hotel was above and beyond in every aspect. the location is great, the room had an amazing view, it was the best hotel service in Italy (the staff was soooo nice and helpful! in special the front office manager) , the food was incredible... not just the amazing breakfast buffet but also the vesuvio restaurant for dinner!! It really gave us a honeymoon experience! We loved Sorrento and the whole Amalfi area, and no doubt when we go back to the Amalfi Coast, thats where we will stay again!

  • Stayed: September 2013, traveled as a couple
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Thank jacquelux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

I design Culinary Tours for customers of my gourmet kitchen store and this was an excellent hotel on my itinerary. The view was fantastic as well as the location, staff, and meals. The entire facility was very clean. Being a Canadian, I had to go swimming in the large, refreshing outdoor pool. I would definitely stay at this hotel in the future.

  • Stayed: October 2013, traveled with friends
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Thank Barb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

Hotel Mediterraneo in Sorrento is lovely and the staff could not be more helpful. Anything we needed was accommodated and the service was professional. We enjoyed the bartender who went by the name "Nobody" and insisted that "Nobody will take care of you". Our favorite staff was Francesco who responded to every question and request with a smile, He made us feel welcome and at ease. The Hotel is beautiful. The town is beautiful. We would definitely return.

  • Stayed: October 2013, traveled as a couple
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Thank fcdg66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

A very nice hotel with a lovely garden and a friendly staff, but too much noise from rooms next to you. This has nothing to do with people living next to you, the problem is with the rooms itself.
But overall, it was great value for the location and time of year.

  • Stayed: October 2013, traveled with friends
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Thank ThorArne3509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

The hotel was very clean, and the decor was of high quality. All the staff were impeccably dressed in uniform and very polite, on many occasions we asked the reception for advice on transport options and on every occasion we were given what I can only explain as “first rate” advice. The amenities of the hotel from the buffet breakfast, swimming pool and free wifi all were excellent and even though it was near the end of their season the attention to detail was very good. The hotel is in walking distance of the main town of Sorrento which we did on a number of occasions, although we did use the free shuttle bus on a number of occasions just to speed things up. I would recommend the hotel and would have no hesitation of returning in the future.

  • Stayed: October 2013, traveled as a couple
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3  Thank SteveBS677KQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mediterraneo Sorrento

Address: Via Crawford Marion 85, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Sant'Agnello
#3 Romantic Hotel in Sant'Agnello
#4 Family Hotel in Sant'Agnello
Price Range: $189 - $1,614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mediterraneo Sorrento 4*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Mediterraneo Sorrento sits on a cliff overlooking the sea of Sorrento bay about one kilometer from the city center. It is an easy walk but you can also take our free shuttle. The breathtaking sea view and friendly, personable staff make it the perfect place to spend your vacation on the Sorrentine Peninsula in a 4-star hotel. The Mediterraneo has a pool surrounded by palm and orange trees, a private beach, parking and a free wi-fi connection. Get ready for an unforgettable experience that is surprisingly affordable. ... more   less 
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Also Known As:
Hotel Mediterraneo Sorrento Italy/Province Of Naples

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