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“Nice hotel, but didn't seem like a 4 star”

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Majestic Palace Hotel
Ranked #10 of 19 Hotels in Sant'Agnello
Certificate of Excellence
Dublin, Ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, but didn't seem like a 4 star”
Reviewed June 24, 2013

We stayed for 4 nights.

Nice clean hotel. Nice location. Didn't seem like a 4 star hotel, missing all the little extras it should have. Bedrooms were quite dated. Staff were pleasant but customer service was lacking. This could be because we booked directly and not through a package. We didn't even receive much information on checkin. We had to ask for everything, including the wifi details.
Dinner is not great value. Expensive for the small portions you get. Breakfast was lovely. Lunch menu was also very nice. 20 minute walk into Sorrento. A taxi to Sorrento station (as recommended by hotel to catch bus to airport) took 5 minutes, yet driver charges 20 euro and when we asked why so dear, he suddenly had no English! In the end we could have caught the bus down the road fro the hotel!
We won't be returning, and I would probably not recommend the hotel to others.

Room Tip: Rooms at back of hotel have a better view. And catch the sun in the evenings.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MFGCMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, July 2, 2013
Dear MFGCMc,

We thank you very much for choosing our property for your stay in Sorrento and for sharing your experience on tripadvisor.
We are sorry to read your feedback, we accept all complaints and we always work hard to improve and satisfy all our guests... but sometimes can happen that someone can't enjoy their stay here with us or don't appreciated our services... Tastes are tastes..
Anyway I would like to clarify some points:
We treat all our guests in the same way, we do not differentiate between guests with package or not... and sometimes could happen that we give more attention to direct guests because they have no references here in the area while the guests with the package have its own rap every day available in the hotel...
We agree with you about the taxis are so expensive in Sorrento, that's why many times we suggest to our guests to catch a train or local bus to Sorrento, it is easy and cheaper.. just in few situation as in your case (you got luggages) the taxi was a good solution even if it is possible to catch the bus also directly from Sant'Agnello square at 500 meters far from the hotel.
Thank's again

Best regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
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  • English first
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English first
London, United Kingdom
2 reviews
Reviewed June 15, 2013

The staff were fantastic!!! Vinnie, Danilo and Maria.. they made our holiday :) Great service, great cocktails, great hotel!! we will be back to see you all (and we wont jump in the pool after hours) x

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nataty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, July 10, 2013
Dear Nataty,

Thank you very much for choosing our hotel for your special occasion and for sharing your experience on TripAdvisor.
We are very glad to know that you had fun and great time here with our Big Family!
Hoping to welcome you back soon

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Molton
2 reviews
Reviewed June 11, 2013

I returned last week from staying at the Majestic Palace and am still missing it and all the lovely staff who looked after us brilliantly. The food was excellent and the menue varied and the owners can be very proud of all their staff who were so so friendly, kind and helpful. Yes Danilo did make the best cappachino and we wil always remember his lovely smile. I will
definitely go back again and hope all the same staff are still there. The duo singers they had as entertainment were so talented. There is nothing to fault about this place......

Room Tip: Higher floors have better view of course
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, July 8, 2013
Dear DeniseP,

Thank you very much for your lovely review! It is always pleased for us to read that guests had great time, appreciated our rooms, food, Staff... and enjoyed their stay here with us!
We would like to thank you also for sharing your experience here on tripAdvisor.
We really hope to welcome you back soon

Best regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 5 Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 9, 2013 via mobile

Just back from 2 weeks at the best hotel in the Sorrento area.
We found fault with nothing, food, room, staff, everything was excellent. If you do find 3 types of pasta on the menu, remember that you are in the centre of the pasta world and, it's all cooked al dente, not British flubber style!

We combed Sorrento for the best cappuccino only to find that it was made by Danilo, right back where we started.
Nothing was too much trouble for any staff member who advised and assisted wherever possible

My wife had a dental abscess and Giovanni at the Front Desk not only made an emergency appointment at his dentist but ensured that we were accompanied by an English speaking taxi driver for interpretation purposes. What a service!

Congratulations to everyone who works at the Majestic

On a general note the bus and train tickets are interchangeable and at the weekend ensure that you get a Weekend ticket,
valid for as many journeys as you wish to make for just 2 euros each

Stayed June 2013, traveled as a couple
Helpful?
2 Thank keithpar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, July 7, 2013
Dear Keithpar,

Thank you very much for choosing the Majestic Palace hotel for your holidays in Sorrento.
Thank's for choosing to share your experience on tripAdvisor, we are very pleased to read your lovely review.
We are extremely happy to know that you had great time here with us and appreciated our hotel in general, your room, and of course our GREAT STAFF!
Hoping to welcome you back soon in the near future,

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dulverton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2013

Just returned from 10 nights staying at the Majestic Palace Hotel. Everything about this hotel was 'PERFECT', the staff treated you like one of the family which is something I will never forget.
Danilo made the best café latte's ever and his smiling face made them even more special, he was a very polite, kind, hard working, smiley and professional employee of the Majestic.

The food was excellent and there was plenty to choose from. You could eat at your own leisure and I never felt rushed, it was all very relaxing. The staff were very attentive and the whole restaurant had a very happy atmosphere which is what makes a holiday more special. The two main people in the Restaurant were Vinney - he was 'UNBELIEVABLE' , very efficient and always had a smile on his face. The other person was Nello, he made everyone feel very special, and he was a 'Perfectionist' in the way he worked.

As for the rooms, they were very comfortable.

Sorrento is a beautiful place to visit and I cannot wait to return. The Amalfi Coast trip is a must,
never seen such amazing scenery.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank judithwright124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, July 7, 2013
Dear judithwright124,

Thank you very much for choosing our property for your stay in Sorrento.
We are so pleased to read your great review! Wow, we are very happy to read so many lovely words and to know you had great time here in our BIG FAMILY!
We really hope to welcome you back soon

Grazie and arrivederci!
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kidderminster, United Kingdom
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 4, 2013

Stayed at this hotel for 7 nights in May 2013 and it is a lovely place. The staff are very friendly and helpful and the food was great. The only snag I had was that someone was emptying a bottle back really early in the morning which woke me up twice over my 7 day stay. The last thing you want to hear is the smashing of bottles at 6am on your holiday Working in the hospitality trade myself, 2pm would have been a better time to do it.

The place was spotless and the housekeepers were very good at their job. Checkout was 11 am and I had to get to the airport in Naples to fly back to the UK at about 6 ish, and the gentleman on reception let me have a shower and freshen up before I left for the airport, which I thought was an extremely nice gesture.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seven_wonders71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, June 16, 2013
Dear Seven_wonders71,

Thank you very much for choosing our property for your holiday in Sorrento and for sharing your experience on TripAdvisor.
We are so glad to know that you had a lovely time here at Majestic Palace Hotel, it is a really pleasure for us...
We also complained with the authority about the problem (noisy) of emptying the boottles back so early in the morning and just 2 days ago we received a confirmation that from next week the "collection" will be made late in the morning, not before 9:00 a.m. ... a small victory but that's something.
Hoping to see you soon, thank's again

Best regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 31, 2013

We booked this hotel via Thomson and are very happy with it. The only slight issue we had is that it wasn't clear our room would be on the lower level ie under reception and the kitchen. This made it noisy, however if we could have got a room higher up we would have been happier. The hotel itself is clean and the staff are all friendly and very helpful. If you try and speak Italian they help you if you need but also speak good English. The food options are good, salad buffet, a choice of 3 starters and 3 mains, a vegetarian menu and a kids menu, help yourself puddings. The breakfast is good too. Location wise you are a good 20min walk from Sorrento. Drinks are slightly high in the bar probably 2/4 Euro more then Sorrento itself. All in all very good.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyP282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, June 16, 2013
Dear LadyP,

Thank you very much for sgaring your experience at Majestic Palace Hotel on TripAdvisor.
We are very glad to learn that you had a lovely time here with us and enjoyed in particular our food, our location and our Great Staff!
We are looking forward to welcome you back soon
thank's again

Best regards
Giuseppe Cannavale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Palace Hotel

Property: Majestic Palace Hotel
Address: Via Crawford Marion 40, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Sant'Agnello
#9 Family Hotel in Sant'Agnello
#11 Romantic Hotel in Sant'Agnello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Palace Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Immersed in a big park by citrus groves and beautiful villas, the Hotel Majestic Palace welcomes its guests in a refined and warm atmosphere at the same time. Thanks to its location, within walking distance from the sea and the main square of Sorrento, the Hotel is the ideal starting point for discovering the most beautiful and evocative sights of Sorrento area, Amalfi, Capri, Pompeii, etc., to spend in short, a seaside vacation culture or relaxing moments. Built in a Mediterranean style, the Hotel Majestic Palace has large indoor and outdoor spaces. Attention to even the smallest details, the Majestic Palace Hotel offers to the guests excellent services and facilities: pool restaurant at lunch, pizzeria, Don Geppi Restaurant open for dinner, swimming pool with Jacuzzi, solarium, beauty center and possibility to enjoy beautiful excursions by sea and by land. ... more   less 
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Also Known As:
Hotel Majestic Palace
Majestic Palace Sorrento
Majestic Palace Sant Agnello
Majestic Palace Hotel Italy/Province Of Naples

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