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“Beautiful hotel”

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Majestic Palace Hotel
Ranked #10 of 19 Hotels in Sant'Agnello
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Beautiful hotel”
Reviewed October 24, 2012

My cousin and I spent a week here in October in a large airy downstairs room with terrace. Our only complaints about the room were that it was very plain, a few more pictures would help, and if the outer shutters are closed the room is very dark.
The hotel public rooms are magnificent, it was like living in a stately home with oil paintings, beautiful chandeliers, ornately decorated vases and lots of comfy sofas.
The staff are professional, friendly and helpful. We had to call a doctor in an,d in conjunction with the tour rep, the reception staff sorted everything out and told me where to collect the prescription from (the local pharmacy was closed for a few days).
We enjoyed the two sun terraces and the pool area but had problems with the local mosquitos (around the pool and on our terrace) having a feast on my cousin's legs.
We ate lunch the first day down the road overlooking the sea but found that the sandwich menu in the hotel bar was actually cheaper, tastier and more of it.
Location for us was the big problem. My cousin developed a knee problem 2 weeks before our holiday and found it impossible to cope with the walk into Sorrento. The hotel is a good 30 minutes walk from Sorrento, it is in a residential area with poor pavements, appalling traffic and buses which were full and irregular. If you are fit it isnt a problem but if you have any kind of walking difficulties then it isn't suitable. We went in on the red tourist bus one day but because roads were closed locally because of a football match we got a taxi back which cost €18 for a 5 minute ride.
The local train has no lift up to the platform only 2 steep flights of steps so that was no use to us either.
We stayed half board and found the food was very good. Breakfast is buffet style, lots of choice and a super coffee machine. The evening meal is a buffet of fresh salad and desserts (scrumptious) and waiter service with 4 choices for starter and main courses. The food was freshly made and home cooked, the soups were especially good. Wine was expensive €20 for a bottle of house wine but you could keep half for the next night. A bottle of water was €2.50 and a glass of house wine €5.

  • Stayed October 2012, traveled with friends
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Helpful?
2 Thank Brummiesabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Guest Relations Manager at Majestic Palace Hotel, responded to this review, November 13, 2012
Dear Brummiesabroad,

Thank you so much for choosing our Hotel for your stay in Sorrento and for sharing your positive experience on Tripadvisor.
We really hope to welcome you back here soon!

Grazie

Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (242)
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BOLTON
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 22, 2012

Not a lot to add to all the other reviews, just like to thank all the staff for their kind attention, especially Vince who ordered my meal by telepathy every night..
Our late flight home was made bearable by the use of a courtesy room kindly provided by the management. This was room 202 lovely and lightu with not a bad view.
Just up the road from the Majestic is a little bar called I think 'Donna Rosa'. A young couple have took it over and trying to make a go of it.
Prices are reasonable and the food is pretty good too. So if you are on BB in the area give it a whirl for a meal or the occasional drink, you will get a warm welcome.

  • Stayed October 2012, traveled solo
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Helpful?
Thank LesM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 30, 2012
Dear LesM,

Thank you very much for your kind review and for sharing it with other readers.
We are pleased to know that you had a great stay here with us and we really hope to welcome you back soon for your next visit in Sorrento!

Grazie

Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Market Harborough, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 20, 2012

Celebrating our silver wedding anniversary, on arrival nice to find bottle of wine and vase of flowers in our room, (11). Lower floor-nice big room, small outside terrace, no view, but not a problem as plenty of seating area around pool or on the two sun terraces. fantastic view from fifth floor.The hotel was busy but we found our room was very quiet, one advantage was no need to wait for lift as two easy flight of stairs to lower floor, first flight down takes you into the garden.Hotel always very clean. Good location, takes about thirty minutes easy walking into Sorrento, not using main road, too busy,(crazy drivers) take a left out of the hotel and follow the road around, nice sea views, paths are uneven. Thank-you Guiseppe for looking after us, and all staff who made us feel very welcome and made our first trip to Italy a memorable experience, always professional, very polite,and kind. We found the food outstanding from breakfast to the four course waiter service at night. We enjoyed a good cabaret two nights of the week. Good bar service.(prices reasonable). Yes you can find a few minor faults with the hotel as with most hotels, but the outstanding warmth and friendship Guiseppe and his team made this an anniversary to remember. Thank-you to tripadvisor for the reviews which help select this hotel. One last thing Green Tram Bus from Sorrento central plaza a must, A trip you will not forget.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
4 Thank brian c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 30, 2012
Dear Brian C,

Thank you very much for choosing our hotel for your silver wedding anniversary. We are very pleased to read that you appreciated your lower-floor big room (n.11), our location, food and the hotel in general.
We are very pride to read your lovely words regarding our Staff, they work really hard and we are very happy when our guests are satisfy. Thank you!
Looking forward to welcome you back here for your next stay in Sorrento.

Grazie & Arrivederci

Giuseppe Cannavale
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 19, 2012

There is really nothing I can add that others haven't said about this hotel. Everything was a close to perfect as you can get from a hotel. The staff in this hotel are fantastic and cater for you every need.

The only downside and this is not a fault of the hotel is the reserving of sunbeds round the pool. Considering the limited amount of sunloungers/chairs round the pool it was virtually impossible to find unreserved sunloungers after 8am. The hotel clearly states that sunloungers can't be reserved with towels but these rules were ignored. Some of the reserved beds stayed unoccupied for hours. One day we observed a family of 4 reserve 10 sunloungers/ chairs! They had reserved some in the sun and some in the shade! (incredibly selfish)

Really it is very difficult for the hotel to enforce this policy and the selfish attitude of a few can spoil it for other guests. Generally though not all guests spent the whole day round the pool so there were available sunloungers after not too long a wait. This was really a minor issue and in no way did it detract from a fantastic hoilday. This is one of the best hotels I have ever stayed in and I have stayed in a lot of hotels.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
3 Thank Ogio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 28, 2012
Dear Ogio,

Thank you very much for your kind review and for sharing your experience on TripAdvisor.
We are pleased to know that you appreciated your stay here with us.
Hoping to welcome you back soon,

Best regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 17, 2012

Air con, tile floors, sea view balcony, excellent bar, great breakfast, wonderful lounge area, spacious, clean, superb extra touches like generous acknowledgement of my good lady's birthday, booking taxi's, local guides and of course super friendly & efficient staff. Great hotel - I will be back

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank W v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 28, 2012
Dear Wv,

Thank you so much for your great review! We are really happy to know that you had a lovely stay here at Majestic Palace Hotel.
Hoping to welcome you back soon for your next stay in Sorrento,

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United Kingdom
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 11, 2012

My wife and I stayed last week September [Room 212] - On our arrival I found that the hotel had left a bottle of wine and flowers as a surprise for my birthday which I was extremely thankful for their kindness, thankyou Guiseppe.
I had read trip advisor reviews for many weeks before we arrived and after such glowing reviews, I must say I myself was disapointed with only one part of our stay, which was the room we was given. The room albeit was very clean and cleaned daily the furniture and decoration was very tired and uncomfortable with only one low level armchair to sit on. The bathroom was poor, and very tired and worn. My wife and I should have complained but we are not ones to cause a fuss.

The staff were exeptional, very friendly and cheerful at all times. The resaurant has a tremendous ambience which complimented the food.

We walked everyday into Sorrento which at times can be very scary! beware of the scooters they are worse than the car drivers.
All in all not a bad holiday but the Majestic did not live up to our expectations.

Room Tip: Choose a room at the rear of the property.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank graval007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 26, 2012
Dear Graval007,

Thank you very much for choosing our Hotel for your stay in Sorrento and for sharing your experience on TripAdvisor.
We are pleased to read that you appreciated the bottle of wine and flowers in your room as a surprise for your Birthday.
We are sorry to hear that the Hotel didn't meet your expectation at 100%
We really hope to welcome you back soon in our hotel, maybe in a superior room on 4th or 5th floor with Balcony and Panoramic View.

Best regards
Giuseppe Cannavale

P.S. Just a short note regarding scooter and car drivers... I would like to reassure our readers that they are not Killers as described...
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Glasgow, United Kingdom
Level Contributor
413 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed October 10, 2012

Joining friends who had spent 3 nights in Rome we reserved 5 nights in this pleasant and well situated hotel. On a quiet side street named after the American author Marion Crawford; close to bus and train stations and main road. We were initially given a west southwest (sunny side) facing double room on the 5th floor but changed to a 3rd floor north east room with views over Bay of Naples. The room was comfortable and spotlessly clean with Wi-Fi and Sky TV but with no UK stations apart from Sky news international. Bathroom provided everything required but could do with some renovation –especially the stand in bath plastic curtain shower. Bar, restaurant and pool all good but on expensive side. Traveller tip – avoid the taxis they are brutal. Visit Capri but expect extortionate prices for beer, coffee and gelato. Take tour guide at Pompeii having travelled there by train. Enjoy churches, streets and views of Sorrento but again expect high prices.

Room Tip: Sunny balconies on far side of hotel are away from occasional street noises
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nilindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 26, 2012
Dear NicySouter,

Thank you very much for choosing our hotel for your October Break and thank you so much for sharing your experience on TripAdvisor!
Hoping to welcome you back soon,

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Palace Hotel

Property: Majestic Palace Hotel
Address: Via Crawford Marion 40, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Sant'Agnello
#9 Family Hotel in Sant'Agnello
#11 Romantic Hotel in Sant'Agnello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Palace Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Immersed in a big park by citrus groves and beautiful villas, the Hotel Majestic Palace welcomes its guests in a refined and warm atmosphere at the same time. Thanks to its location, within walking distance from the sea and the main square of Sorrento, the Hotel is the ideal starting point for discovering the most beautiful and evocative sights of Sorrento area, Amalfi, Capri, Pompeii, etc., to spend in short, a seaside vacation culture or relaxing moments. Built in a Mediterranean style, the Hotel Majestic Palace has large indoor and outdoor spaces. Attention to even the smallest details, the Majestic Palace Hotel offers to the guests excellent services and facilities: pool restaurant at lunch, pizzeria, Don Geppi Restaurant open for dinner, swimming pool with Jacuzzi, solarium, beauty center and possibility to enjoy beautiful excursions by sea and by land. ... more   less 
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Also Known As:
Hotel Majestic Palace
Majestic Palace Sorrento
Majestic Palace Sant Agnello
Majestic Palace Hotel Italy/Province Of Naples

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