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“Excellent Hotel - Great Service”

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Majestic Palace Hotel
Ranked #11 of 19 Hotels in Sant'Agnello
Certificate of Excellence
Livingston, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel - Great Service”
Reviewed October 17, 2012

Air con, tile floors, sea view balcony, excellent bar, great breakfast, wonderful lounge area, spacious, clean, superb extra touches like generous acknowledgement of my good lady's birthday, booking taxi's, local guides and of course super friendly & efficient staff. Great hotel - I will be back

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank W v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 28, 2012
Dear Wv,

Thank you so much for your great review! We are really happy to know that you had a lovely stay here at Majestic Palace Hotel.
Hoping to welcome you back soon for your next stay in Sorrento,

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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English first
Andover, United Kingdom
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 11, 2012

My wife and I stayed last week September [Room 212] - On our arrival I found that the hotel had left a bottle of wine and flowers as a surprise for my birthday which I was extremely thankful for their kindness, thankyou Guiseppe.
I had read trip advisor reviews for many weeks before we arrived and after such glowing reviews, I must say I myself was disapointed with only one part of our stay, which was the room we was given. The room albeit was very clean and cleaned daily the furniture and decoration was very tired and uncomfortable with only one low level armchair to sit on. The bathroom was poor, and very tired and worn. My wife and I should have complained but we are not ones to cause a fuss.

The staff were exeptional, very friendly and cheerful at all times. The resaurant has a tremendous ambience which complimented the food.

We walked everyday into Sorrento which at times can be very scary! beware of the scooters they are worse than the car drivers.
All in all not a bad holiday but the Majestic did not live up to our expectations.

Room Tip: Choose a room at the rear of the property.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank graval007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 26, 2012
Dear Graval007,

Thank you very much for choosing our Hotel for your stay in Sorrento and for sharing your experience on TripAdvisor.
We are pleased to read that you appreciated the bottle of wine and flowers in your room as a surprise for your Birthday.
We are sorry to hear that the Hotel didn't meet your expectation at 100%
We really hope to welcome you back soon in our hotel, maybe in a superior room on 4th or 5th floor with Balcony and Panoramic View.

Best regards
Giuseppe Cannavale

P.S. Just a short note regarding scooter and car drivers... I would like to reassure our readers that they are not Killers as described...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
414 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 10, 2012

Joining friends who had spent 3 nights in Rome we reserved 5 nights in this pleasant and well situated hotel. On a quiet side street named after the American author Marion Crawford; close to bus and train stations and main road. We were initially given a west southwest (sunny side) facing double room on the 5th floor but changed to a 3rd floor north east room with views over Bay of Naples. The room was comfortable and spotlessly clean with Wi-Fi and Sky TV but with no UK stations apart from Sky news international. Bathroom provided everything required but could do with some renovation –especially the stand in bath plastic curtain shower. Bar, restaurant and pool all good but on expensive side. Traveller tip – avoid the taxis they are brutal. Visit Capri but expect extortionate prices for beer, coffee and gelato. Take tour guide at Pompeii having travelled there by train. Enjoy churches, streets and views of Sorrento but again expect high prices.

Room Tip: Sunny balconies on far side of hotel are away from occasional street noises
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nilindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 26, 2012
Dear NicySouter,

Thank you very much for choosing our hotel for your October Break and thank you so much for sharing your experience on TripAdvisor!
Hoping to welcome you back soon,

Best Regards
Giuseppe Cannavale
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Gloucester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2012

My friend and I have just returned from a week at Majestic Palace hotel situated in a tranquil yet convenient location just outside Sorrento. On arrival we were a little disappointed with the room we were allocated (room 7) as it was dark, with no private outside space and situated under the dining room/kitchen. This resulted in a lot of overhead noise from 6am. However, the reception staff were extremely helpful in moving us to a lovely spacious room on the same floor as soon as practicable. A big improvement!
I cannot praise the staff highly enough at this hotel. I found them very professional and proactive. They summoned a doctor within 15 minutes when I required medical attention and drove me to hospital the following day. Nothing was too much trouble for them. They were very solicitous of my welfare and constantly offered room service in place of restaurant dining during the period I was ill. At this point I would also like to give a special mention to Claire, the Thomas Cook representative. She is a credit to her company.
Back to the hotel - fabulous views of Vesuvius, Bay of Naples and the surrounding mountains from the outside areas on the second and fifth floors. Plenty of space to sit and relax both inside and outside bar area on the ground floor. Good choice of food and wine in tranquil, spacious dining room with the accompaniment of ambient music which aided a relaxed atmosphere.
To sum up - a lovely hotel in a great location with excellent staff. Wish we could have stayed longer.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank love2dancejl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 22, 2012
Dear love2dancejl,

Thank you very much for sharing your review on TripAdvisor. We are pleased to read that you had a lovely stay here with us and thanks a lot for your kind words used for our Staff!
Hoping to welcome you back soon,

Best regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bienne
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 30, 2012

We started our first night from our Italian holiday with a stop at Majestic Palace Hotel. I reserved it on the internet and noticed that the parking was with extra charge, It was not mentionned how much and I have sent an email to inquire and to book it but never received an answer. The parking was € 15 at the end and was still available (only 6 places) ... Except of this, the staff, particularly at the reception was very friendly and helpful. Majestic hotel has a lovely pool and is situated to a walkable distance from Sorrento (20 minutes). The room was nice, big and spotless. The bathroom was very clean and you get very good products (shower gel, soap, shampoo ...) and free slippers. There is a minibar/fridge and a TV. We had a nice shared terrasse. Free wi-fi is provided in the common areas. Breakfast is good. I particularly liked the furniture in the dining room and the hall ! I can recommend this hotel, especially for that price !

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madame-Minouche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 22, 2012
Dear Madame-Monouche,

Thank you very much for choosing our Hotel and for sharing your experience on TripAdvisor.
We are pleased to know that you spent a good time here with us and appreciated our Hotel in general.
We really hope to welcome you back for your next visit in Sorrento!

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2012

We stayed at this hotel last week to celebrate our 40th wedding anniversary. We were given a superb room with a lovely sunny balcony (room 304), Thank you for the lovely flowers and bottle of wine which was in our room on arrival, it was a really nice touch. All the staff were excellent and the hotel was superb. We would have no hesitation in recomending this hotel.

Room Tip: Garden view rooms have sunny balconies
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 21, 2012
Dear Sue O,

Thank you very much for choosing the Majestic Palace Hotel for your 40th wedding anniversary!
We are very pleased to read that you had a lovely stay here with us and you appreciated your lovely room 304.
We would like to thank you once again for your lovely review and we really hope to welcome you back soon!

Grazie & Arrivederci
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 29, 2012

We have just returned from a week in this hotel. We booked a superior room with balcony & views. The room was lovely on the fourth floor with the sun on the balcony all day, lovely.The room & all the hotel are very tired & need refurbishing. The rug in our room was filthy & the room was certainly not cleaned to my standards. We had ants all over the towels every morning & complained to reception twice but it was never rectified. We had to ask the Thomas Cook rep (who was fantastic & full of knowledge about the areas) to resolve the cleaning matter. The carpets in the corridors were dirty, threadbare & stained. The gardens are all overgrown with weeds. Such a shame that they have just been left as they could be beautiful if worked on. Some staff were very pleasant but some didn't want to be bothered with guests. I did think the dining area was understaffed & they worked very hard in there. There seemed to be regular German tour groups of around seventy guests & as one party left another arrived. They were like locusts around the buffet dessert table & we found a lot of the time this was not repleneshed. The food was not as good as we have had in other Italian hotels.In my opinion this is certainly not a 4 star hotel.
The pool area was lovely & the two terraces on the second & fifth floors were beautiful.
The drinks are expensive in the hotel & be aware don't believe the brochures about bars & restaurants close by as there are virtually none. It is a pleasant 30 minute walk into Sorrento Town which is buzzing, lots of atmosphere. From Sorrento, walk down to Marina Grande (our rep told us about this) It is beautiful, like an old Greek fishing village, such a contrast from up in Sorrento Town. Sant'Agnello is just a working town! Not a holiday destination.The church there is beautiful with a lovely chiming clock on the quarter hour. The Amalfi Drive tour is worth every penny especially if you get a good guide as we did (Luciano). Go to Pompeii rather than Herculanium as there is so much more to see & both are easy to get to by the local train.

Room Tip: It is not worth paying extra for a superior room (high floor with views). I would say pay for a balc...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandeGR, Guest Relations Manager at Majestic Palace Hotel, responded to this review, October 13, 2012
Dear Susan L,

Thank you very much for choosing our Hotel and for sharing your Personal Opinion on TripAdvisor.
We always consider carefully all the reviews, feedback, suggestions from our guests and we always try to do our best to learn more and improve.
We do not agree with you on many points such as when you wrote about the cleanliness of your room, our garden, food and especially regarding our Staff that "didin't want to be bothered with guests".... but are you sure that we are talking about the same Hotel, the Majestic Palace?

Best Regards
Giuseppe Cannavale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Palace Hotel

Property: Majestic Palace Hotel
Address: Via Crawford Marion 40, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Sant'Agnello
#10 Luxury Hotel in Sant'Agnello
#11 Romantic Hotel in Sant'Agnello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Palace Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Immersed in a big park by citrus groves and beautiful villas, the Hotel Majestic Palace welcomes its guests in a refined and warm atmosphere at the same time. Thanks to its location, within walking distance from the sea and the main square of Sorrento, the Hotel is the ideal starting point for discovering the most beautiful and evocative sights of Sorrento area, Amalfi, Capri, Pompeii, etc., to spend in short, a seaside vacation culture or relaxing moments. Built in a Mediterranean style, the Hotel Majestic Palace has large indoor and outdoor spaces. Attention to even the smallest details, the Majestic Palace Hotel offers to the guests excellent services and facilities: pool restaurant at lunch, pizzeria, Don Geppi Restaurant open for dinner, swimming pool with Jacuzzi, solarium, beauty center and possibility to enjoy beautiful excursions by sea and by land. ... more   less 
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Also Known As:
Hotel Majestic Palace
Majestic Palace Sorrento
Majestic Palace Sant Agnello
Majestic Palace Hotel Italy/Province Of Naples

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